Ride tech ride tech ride tech...

[toofun]

Well said 68TTT. I think this thread will actually be a great resource and learning experience for customers and businesses alike...... Heres why.

1. Potential customers should look at all the responses here and take note of the shops, companies, and vendors that responded. Look at the way they handled themselves, how they answered, some took the side of the customers, others took the side of the vendor, the smart ones took an objective view of both sides and responded in a very professional way expressing their opinion while not offending anyone I guess at the end of the day when you look at these vendors, shops and companies you need to ask yourself "is this the way I want a person Im gonna buy parts, service, or projects from to treat me?" and "is this the way they are going to handle a problem that comes up?"

2. Businesses could definately use this thread as a training tool to aid in customer service calls they receive. Take note of the frustration the customer felt and look at how it was handled. In the beginning the responses were professional but in my case the President and Owner of the company came out an attacked me personally!! I know in my business I would want my customer service, sales and anyone who would be talking on a phone or email to treat customers with respect and although some customers can be unbearable they still are the ones that make paydays possible. But for them to do that, I have to be willing to do that myself. That is leadership by example..



I know I have learned a great deal on this thread. I applaud the ones that took the high road in this discussion. You may or may not agree with me, but you didn't have to...You have not only gained my respect and future business, but also have gained it from potential customers as well who have stumbled across this thread with open eyes and dropped jaws....