Ride tech ride tech ride tech...

[keithq69]

Not sure what happened with my last post, iPad app.

I think it's unfortunate that things have progressed the way they have.
I understand how frustrated he was. He wanted to get something done and he was sitting by the phone waiting.
I've learned to take a deep breath. work on something else and come back to it the next day.
I think that's what Brett did.
If he was looking for an answer then I think that should have been the end of the post, he could have called Brett the next day and talked to him about his customer service concerns.

I'm all for good customer service and I think if you say you're going to call, then call but I'm not so rigid that I don't understand things happen sometimes.
My .02

Keith.

[68TTT]

wow... In looking for suspension ideas I ran across this thread. I work in the custom electronic business and I understand the value of both the needed time to clear my head and the need for customer service. My customers will call me on my cell at all hours of the night if something doesn't work! I have listened to peolpe yell about something not working and after they are long and out of breath I then tell them to change the batteries in the remote, or to press the power button sometimes for a fix. And because a soft answer will turn away wrath, I will continue to have return customers. Sometimes staying 15 minutes late will save you from hours or days worth of frustration. Some days you stay late, some days you go home early. Doesn't it balance out for most of you guys? And when it comes down to a sales guy not knowing a technical question, I understand it from both sides but I don't think it right. My sales guys don't know the products or solutions nearly as well as I think they should and the tech guys don't have the customer service skills to keep anyone happy over the phone, they are hands on guys. And when it comes down to calling someone for help on a project, I tell my customers to always call me FIRST, and I tell my programmers that can't figure something out to call the manufacture for help. I don't want my customers to think of anything bad when they are using something they got from me, it should be all smiles and warm feelings when the dust settles. And I don't want to pay my guys the higher than average rate to surf the internet to find an answer, thats why we buy highend gear for them to install. If it isn't in the instructions or even if it is we all need help with our projects sometimes. We all do this because we love what we do, whether it is a hobby or a job or a career. Now as of the posting something on the internet about a company, I think there never would have been a post if he got a call back, but I don't agree with venting it on the net unless it is something that someone has done to intentionally screw someone. We are all human and everyone knows that near the end of the day when your cleaning up and trying to organize things so you do loose something when the cleaning crew comes through, you may forget to call that person, or to get milk on the way home, or to place that stop payment on your child support check (jk, i never wrote the check to begin with, cause im not divorced, yet, my car build has just started and she hasn't seen the sacrifices that will be made to pay for this).

...the end