Is this right? Waiting 17 weeks for Rims?(resolved)

[AndrewNTX]

I feel your pain, I ordered a set of Salt Flats and got the 8 wk notion, however my distributor warned me and I went in anyway. I figured, some little 17x7 Salt Flats would squeeze though in 10 wks at most.. well at 12 we started emailing and seemed at first to get some response.. at wk 14 I gave in (had an outofstate show and needed a Plan B) and took some Ford Bullits down to have them narrowed. (which by the way were done in 24 hrs , great job Wheels America!).. the day I pulled in to my driveway w/ the freshly narrowed Bullitts in the trunk..you guessed it, 4 boxes of Salt Flats awaited me!! The Salt Flat wheels are everything and more that I wanted, but ya the stress of it all is something noone should have to go through. It'll turn out all right for you!

[Nine Ball]

I guess supply problems happen but that is getting crazy for a set of wheels. Hire more workers, buy more machines, get your inventory in order before taking peoples money, do whatever it takes but stop yanking people around.

What most buyers do not realize is that the spring/summer months are peak season for wheel manufacturers. Think about it, it is car show and cruise-night, racing etc... season and everyone wants a fresh pair of shoes on their rides. In the fall and winter, production drops dramatically, and that is the 6-8 week production time period. Now, some vendors are always quicker than others, but that doesn't help your case much if there is a specific brand/style you want and got to have it.

Realistically, guys should be ordering their wheels sometime in December to have them ready for the next show season. Next time you see an end of year sale on custom built wheels, keep that in mind!

Tony

[Fesler built]

We have had several problems like this and that is why we came out with our own line. We usually can ship in 2-3 weeks but tell people 4 to be safe.

Depending on your wheel finish and size it usually fast. If you are in a hurry you can pay extra and have them in a week, we have about 50% of our orders going this way because people dont want to wait.

If anyone is looking for a top of the line three piece wheel let us know we can help you out with quick turnaround time.

[BRIAN]

I totally understand the reason for the delay but the MFG should inform the buyer when the order is placed. Are you telling me at this point they do not know there is a problem and orders are taking double the quoted time??

I order rims and so do some others but to guys who are ordering their 1st set and get quoted 4-6 weeks should expect delivery in 4-6 weeks. Be honest and see how many orders get placed. Not bashing anyone but customer service sucks in this Industry and guys who are providing honest and correct info and great customer service should get the sale. not somebody who is outright lying about delivery dates. If a problem is encountered contact the customer and give them options. If it takes 20 weeks for a certain wheel maybe I am willing to wait but I do not want to be told 6 weeks when I place my order.



I have talked to Dave at Intro about wheels and the guy is dead honest about every aspect as are other sponsors on this board.

All I am saying is spend your money where a company is upfront and willing to stand behind their word.

[DriverzInc]

I totally understand the reason for the delay but the MFG should inform the buyer when the order is placed. Are you telling me at this point they do not know there is a problem and orders are taking double the quoted time??

I order rims and so do some others but to guys who are ordering their 1st set and get quoted 4-6 weeks should expect delivery in 4-6 weeks. Be honest and see how many orders get placed. Not bashing anyone but customer service sucks in this Industry and guys who are providing honest and correct info and great customer service should get the sale. not somebody who is outright lying about delivery dates. If a problem is encountered contact the customer and give them options. If it takes 20 weeks for a certain wheel maybe I am willing to wait but I do not want to be told 6 weeks when I place my order.

I have talked to Dave at Intro about wheels and the guy is dead honest about every aspect as are other sponsors on this board.

All I am saying is spend your money where a company is upfront and willing to stand behind their word.

Amen to that. Honest good customer service should be rewarded in this industry. I can tell you from behind the scenes, it is why I actually left where I use to work, and started our own business. My personal policy is be up front with our customers, and be honest about ETA's. We find our customers appreciate our honesty, and good communication just as much as our wheels.

[ProdigyCustoms]

Sunset.

I made "The Call" and your wheels are on the way.

I emailed you tracking numbers.

[sunset68]

Thanks Frank!

And I agree, customer service is a lost art. I don't think it is the consumer's fault that he orders wheels during the "busy season" and expects the manufacturer to be honest. Okay, tell me that you are behind or busy or this time of year realistically takes 12-16 weeks and not 4-8. I can handle that if your honest up front. But it is in pretty poor form to tell someone 4-8 weeks, take 2500-3000 bucks, and not say jack for 12+ weeks. Most of these wheel makers have been in business more than one year and should know what to expect "seasonally" for manufacture times.

[buickfunnycar.com]

Be sure to post up some pics when you get them ...since I already guessed the brand.

[Dogsofjune]

I didn't have to wait 17 weeks, but it was around three months before I got my 18's.
Nobody likes it, but it does happen on occasion.

[cudacam]

I'm at 13 weeks for mine...... and counting...

Cam

[DriverzInc]

I'm at 13 weeks for mine...... and counting...

Cam

What are you waiting for?

[GinoRin]

I just got mine after 14 weeks, well 3 of them showed up anyways, and the backspace is over an inch off... plus they gave me the wrong finish.... Too bad kuz theyre really nice wheels..

[cudacam]

What are you waiting for?

Bonspeed - Huntingtons

[DriverzInc]

I just got mine after 14 weeks, well 3 of them showed up anyways, and the backspace is over an inch off... plus they gave me the wrong finish.... Too bad kuz theyre really nice wheels..

Oh wow, who's wheels are those?

[GinoRin]

Oh wow, who's wheels are those?

Sevas Forged out of Miami. I bought them through D2 Autosport off corvetteforums. I talked to my salesguy at D2 who is real cool about helping me out, which I guess is all I can ask for at this time. I'm just kinda bummed that I have to send them back and wait again to be re-done.

[sunset68]

Cuda-

Good luck to you my friend because you might be waiting for a while...not that I would know....from experience......

[XLexusTech]

OK Pics as soon as you can :-) Gotta see what cha got

[buickfunnycar.com]

Bonspeed - Huntingtons

Oh man...been there,done that!

Good luck to you man.Great looking wheel,terrible company to deal with though...

[cudacam]

Oh man...been there,done that!

Good luck to you man.Great looking wheel,terrible company to deal with though...

Thanks, It's been a long wait. I called Bonspeed direct Friday.. Was told my wheels were at polish and would ship this week. We'll see.....

Cam

[buickfunnycar.com]

Thanks, It's been a long wait. I called Bonspeed direct Friday.. Was told my wheels were at polish and would ship this week. We'll see.....

Cam

I hope that's the case for your sake man.
Don't get me wrong...I love my Bonspeed wheels but knowing what I know now,I would never order another set of wheels from them.