Enthusify Feedback

[Ron.in.SoCal]

Guys - like the forum and idea of quick sell/multiple listings. There are a couple of quirks in the system:

Mostly related to 'buy it now', if I list my stuff on multiple sites and it sells on another site there is a potentail to have two buyers committed or paid for the same item. This happened and Enthusify processed a PT member's refund efficiently. I do not know how long that'll take, however. Second issue/same topic, unless I'm doing it wrong the seller is required to put in a shipping amount. Not a bad idea but we have Canadian members on the board and shipping is not easily calculated; buy it now happens and then a conversation needs to take place. Fortunately the buyer (thumbs up to Craig @ Coburn Performance) realized the issue and made it right, but what if another buyer is not so understanding?

My .02

[enthusify]

Thanks for this great feedback.

The first issue you describe is known as the "multi channel" issue in the marketplace space. This means that sellers often list items for sale in multiple channels... forums, craigslist, ebay.... In order to help address this issue, the marketplace will soon start sending email reminders to sellers for live listings in order to encourage them to mark their item as sold if it sold in another channel.

And, as you experienced, if a buyer buys an item through Enthusify and the item has been sold in another channel, Enthusify refunds the money upon confirmation from the buyer and seller that occurred.

Shipping - At present, a seller can just enter a flat shipping amount. We have seen some sellers indicate in their listing that the shipping amount only covers shipping to certain countries and to message the seller in other cases. We do have a more sophisticated shipping tool coming in a few weeks to dynamically handle the shipping price.

Thanks for the feedback. Please keep the input coming and we'll keep enhancing the system.

[Tony_SS]

Ok my item just sold to what seems like a bogus buyer...

To me this gives the seller less control and our items are just thrown out across the board all over the place. No, I really dont want to list my parts for sale on facebook etc. I'm skeptical as it seems like this is just ripe for scammers to disrupt the sale of my stuff.

I'm not sure I understand the point... I'm capable of listing my items where I want them and dealing with the buyer/seller on a personal basis..

[enthusify]

Ok my item just sold to what seems like a bogus buyer... To me this gives the seller less control and our items are just thrown out across the board all over the place. No, I really dont want to list my parts for sale on facebook etc. I'm skeptical as it seems like this is just ripe for scammers to disrupt the sale of my stuff. I'm not sure I understand the point... I'm capable of listing my items where I want them and dealing with the buyer/seller on a personal basis..

Within minutes of the invalid data entered, our team got in touch with you. To be clear, you chose not to use Pro-Touring's embedded payment processing. You chose to process the payment outside Pro-Touring. That allowed a seller to enter this as his info:
Buyer name: xcccc
Buyer email: [email protected]
Phone: cccc
Ship to:
123 abc
la, ca 91604
United States



In this case, the marketplace support team is able to relist your item. This seems more like someone testing the system than a scammer/spammer.

If you use Pro-Touring's payment protection, a buyer must enter valid payment information in order to buy an item.

This is the first time we have seen this. We will closely monitor to see if we need to make improvements to the option that allows a seller to collect payment on his own. The city and zip indicated are for Studio City, Los Angeles, CA.

[Tony_SS]

I understand working bugs out in the system.. I don't want to accept Paypal due to fee's and really don't want to be hit with any credit card 'processing' fees... so that is why I declined that, its a large ticket item.

Good luck with the system, I think I just like posting things for sale the old fashioned way.. just my .02.

[jeremy30thz]

I can't wait 2 weeks to get paid for a item that sells.....Thats why we sell stuff because we need money NOW not in 14 days

[enthusify]

I can't wait 2 weeks to get paid for a item that sells.....Thats why we sell stuff because we need money NOW not in 14 days

You definitely don't have to wait 14 days. When a buyer purchases your item, we encourage the buyer to notify Enthusify when the transaction is complete so that Enthusify can transfer the funds sooner than 14 days. As a seller, you can ship your item quickly and ask/remind the buyer to notify Enthusify. I am happy to report that most buyers DO notify Enthusify to transfer funds sooner than 14 days.

And... using the marketplace tools can help you sell faster!

[jeremy30thz]

You definitely don't have to wait 14 days. When a buyer purchases your item, we encourage the buyer to notify Enthusify when the transaction is complete so that Enthusify can transfer the funds sooner than 14 days. As a seller, you can ship your item quickly and ask/remind the buyer to notify Enthusify. I am happy to report that most buyers DO notify Enthusify to transfer funds sooner than 14 days.

And... using the marketplace tools can help you sell faster!

In my past experience if a buyer has 14 days they will wait the full 14 days to pay and I really don't want to bug the buyer about paying for a item. I think you should give the seller the option to only accept instant payment when somebody hits the buy it now like you can do on auction sites

[enthusify]

In my past experience if a buyer has 14 days they will wait the full 14 days to pay and I really don't want to bug the buyer about paying for a item. I think you should give the seller the option to only accept instant payment when somebody hits the buy it now like you can do on auction sites

It sounds like there might be some confusion about how the payment protection service works. The buyer has already made a full, verified payment at the point you, the seller, get a notification that your item sold. The buyer doesn't have any incentive to withhold the money from the seller once he receives the item, or has evidence the item is on its way.

Here is how the system works.

Step 1: List an item for sale here: https://www.pro-touring.com/classifieds.php

Step 2: Choose how you want the buyer's payment to be transferred to you.



Step 3: A buyer buys the item with a debit or credit card.

Step 4: The buyer's payment is verified and held by Enthusify.

Step 5: The buyer notifies Enthusify that the transaction is complete.

Step 6: Enthusify transfers the buyer's money to the seller.

There is an alternate choice. As a seller, you can choose to collect payment on your own. You can list an item for sale and if a buyer hits the "Buy Now!" button on your listing, the buyer will enter his information and the system will send you an email letting you know it is time to coordinate the collection of a payment from the buyer.

[jeremy30thz]

I guess it has changed some since I listed my item for sale...I will have to try it again, thanks for the info

[68sixspeed]

Is the Enthusify system staying as the required way to sell on the forum? just curious as it is in place longer than the 14 day trial posted by Larry in the for sale area.

Personally I don't like the system and have held off listing some items for sale because of it. I don't want my payment controlled by them, them taking a cut, plus it's just more of a "pia"... just my $.02

[enthusify]

I don't want my payment controlled by them, them taking a cut

Have you tried listing an item for sale? You are not required to use the included payment processing. You can chose to handle payment outside the system. Give it a try. Chose "none" in Step 2 if you want to collect payment on your own.



The 14 day buyer protection period is the feature that buyers value the most about the system. Most sellers get their money in well under 14 days. Enthusify asks buyers to give notice when the transaction is complete so that Enthusify can transfer the funds ASAP. More than half the buyers give this notification.

[rocketrod]

...Personally I don't like the system and have held off listing some items for sale because of it. I don't want my payment controlled by them, them taking a cut, plus it's just more of a "pia"... just my $.02

My thoughts exactly, so to get around it I just won't list items here anymore...

[Ron.in.SoCal]

Is the Enthusify system staying as the required way to sell on the forum? just curious as it is in place longer than the 14 day trial posted by Larry in the for sale area.

Personally I don't like the system and have held off listing some items for sale because of it. I don't want my payment controlled by them, them taking a cut, plus it's just more of a "pia"... just my $.02

My thoughts exactly, so to get around it I just won't list items here anymore...

I don't disagree w you guys, but now that we know you do not have to accept payment through them it seems like you could just use the 'none 'option above and request Paypal in the body of the ad. You'd get paid like always and Enthusify would not get in the middle of your transaction.

[rocketrod]

I don't disagree w you guys, but now that we know you do not have to accept payment through them it seems like you could just use the 'none 'option above and request Paypal in the body of the ad. You'd get paid like always and Enthusify would not get in the middle of your transaction.

For me this falls into the, "if it ain't broke don't fix it" category. The original way of listing items was just easier and I never had any issues with sellers.

[chuckd71]

Don't see much point in using it either, introducing middlemen and making the classifieds into an ebay-lite is working backwards. I will not list or buy anything with enthusify, which is fine because there are always ls1tech and other similar sites.

[jeremy30thz]

Ok so I really tried to like the new system but I honestly hate it..... I had 4 things to post and gave up after the first one and on that one I don't get email notifications when somebody replies even though it says its set for instant notification.... When I tried to post my 2nd listing from my iPad it puts the wrong picture even though I choose the right one. I will start buying and selling stuff here when they go back to the old way.....maybe there is a reason every other forum does it the old way

[csmith4153]

It sounds like there might be some confusion about how the payment protection service works. The buyer has already made a full, verified payment at the point you, the seller, get a notification that your item sold. The buyer doesn't have any incentive to withhold the money from the seller once he receives the item, or has evidence the item is on its way.

Here is how the system works.

Step 1: List an item for sale here: https://www.pro-touring.com/classifieds.php

Step 2: Choose how you want the buyer's payment to be transferred to you.



Step 3: A buyer buys the item with a debit or credit card.

Step 4: The buyer's payment is verified and held by Enthusify.

Step 5: The buyer notifies Enthusify that the transaction is complete.

Step 6: Enthusify transfers the buyer's money to the seller.

There is an alternate choice. As a seller, you can choose to collect payment on your own. You can list an item for sale and if a buyer hits the "Buy Now!" button on your listing, the buyer will enter his information and the system will send you an email letting you know it is time to coordinate the collection of a payment from the buyer.

How do I know when "step 6" has been completed ???
I sold something, been more then 14 days and I dont see my money anywhere.

[enthusify]

How do I know when "step 6" has been completed ???
I sold something, been more then 14 days and I dont see my money anywhere.

I just sent you a PM. Our records show we are current on all payment transfers to Pro-Touring sellers. Please contact me if there are any support / payment issues. [email protected] / 1 (424) 272-0291

UPDATE: I just confirmed that Enthusify transferred the scheduled payment via PayPal, as requested, on 11/19/12. I have the transaction id if you need more detail.

[DEIGuy38]

Can I sale an item the old way just list on the site and sale WITHOUT enthusify. I am NOT enthused about this change. It is a PITA and I will not be selling here again.