Keisler Engineering - T56 Magnum Problem

[brgarris]

Received my T56 magnum transmission in mid 2012 to begin mock-up for a pro-touring 1969 camaro that I am currently building. Followed all the instruction Keisler provided, coupled it to my engine and mocked everything up in the car before paint. Removed engine/tranny, slicked firewall and jammed out car before reinstalling and final assembly of front end. Got her painted and assembled and starting the resotration completion process. Went to a car show where Keisler Engineering was present, introduced myself and told them how I appreciate all the help they provided along the way....then the news. I was told that they sold me the wrong bell housing and I did not have enough engagement between the input shaft and pilot bearing. Apparently you need to have at least 0.400" of engagement and I only had around 0.200" with the current bell housing. Needless to say I had to transport the car back to a shop and pay to have the tranny removed so that the bell housing could be sent back to Keisler and be machined. I told the owner that we would have to do something because I did not see how it was fair that I pay for someone elses mistake. The mistake was blamed on a worker that was "new" to their job. After machining ~0.200" from the bell housing and sending it back to me, Keisler will not even return my phone calls. I have sent countless emails and left messages and NOBODY has called me back. So much for being for the customer I guess. I was wondering if anyone else has experienced poor customer service with Keisler Engineering? Due to these modifications all I want to know is 1) will the new setup work and last, 2) how is it not fair for the company to at least split the removal/reinstallation bill with me and 3) can I at least get an extended warranty on the transmission?



Maybe I am worrying over nothing, but I appreciate good customer service and I sure as heck am not receiving it.