Nelson Racing Engines

[Steve1968LS2]

Tom doesn't answer his phone much.. I just talked with him last week (had some tech questions) and he said he is swamped with business and doesn't have time to answer the phone. I agree that he should bring someone on board to do it them.



But.. if you are maxed out in regards to business I guess you don't need to bring in more. (insert shrug here)

And I agree that customer service is more important (to me at least) than even price.

[DTM]

got exactly the same problems..

i ordered a 632 Hotrod with alien intake... i ordered june 2011 (!)... should be delivered after 4 months.. check my built here.. http://forums.corvetteforum.com/c3-g...nvertible.html

tom was very helpfull when selling it.. i even visited him in may 2011 (cause i live in europe/holland) and wanted to see who i do business with.. he had a nice little shop and seem to be very serious.. so a month later i ordered an engine.. communicaion was never a problem back then when i had questions..

He even emaild me a couple of times cause the deposit took a week longer cause i was in italy.. But after i paid the 26k deposit, it was hard to get him on the phone.. back then nobody answered like i hear from others as well.. i tink around end of november he hired someone to pick up the phone.. a guy names Larry.. but its the same **** cause now you have someone telling you he doesnt know anything.. and with knowing nothing, i mean nothing.. even if you ask him to ask tom whats the status he says tom doesnt tell him...

but in the end they finished my engine around april 2012.. i was so happy.. see http://youtu.be/9K4g0bKEtBU

But................................... then i got an email next morning... sorry i thought you oredered an iron block instead of aluminium.. you can take this one or i can make a new one in aluminium but then wait again.. so there was my choice.. cause i have a high end car idont want an iron block in it.. so i asked how long will it take..?

around 10 weeks.. that was april 2012.. now its february 2013????? i only have one pic from last week from the engine without valvecovers and still without the snout i ordered which comes on the air intake.. i ordered that thing more then a year ago..

still i cant get tom on the phone and larry cant tell anything when it will be on the dyno..

so im in impasse.... what can i do..??

so i searched the net and found thies.. can anyone tell somehting more??? does someone do business with him on regular base?? does anyone have an engine simular like me and can tell me how his experiences are????

Long delivery i know.. but how do they run in long term...

please help with information cause right know im one centermeter from buying a ticket to LA and go for a confrontation in person.. to either get my engine soon, or my money back..

thx!! dennis

[studio57]

I had similar problems with the custom service + when we open the engine it had some basic things done wrong, Rockers hit to side of the retainer and harmonic balancer had been damaged with violation installing etc etc... we desided to make the engine ones again with ourselfs and that was the best desision.
also the dynodocument i reseved was indentical to one other different size and combo engine that they got on on youtube video even the date and clock where the same so neahter my dynodocument was fake or the other engines. Did ask about this from Tom but didnt got any rebly.
good luck guys.. i hope you get what you paid.

btw i have one LS1 twint turbo 1220hp with corvetter headers for sale ;)

got exactly the same problems..

i ordered a 632 Hotrod with alien intake... i ordered june 2011 (!)... should be delivered after 4 months.. check my built here.. http://forums.corvetteforum.com/c3-g...nvertible.html

tom was very helpfull when selling it.. i even visited him in may 2011 (cause i live in europe/holland) and wanted to see who i do business with.. he had a nice little shop and seem to be very serious.. so a month later i ordered an engine.. communicaion was never a problem back then when i had questions..

He even emaild me a couple of times cause the deposit took a week longer cause i was in italy.. But after i paid the 26k deposit, it was hard to get him on the phone.. back then nobody answered like i hear from others as well.. i tink around end of november he hired someone to pick up the phone.. a guy names Larry.. but its the same **** cause now you have someone telling you he doesnt know anything.. and with knowing nothing, i mean nothing.. even if you ask him to ask tom whats the status he says tom doesnt tell him...

but in the end they finished my engine around april 2012.. i was so happy.. see http://youtu.be/9K4g0bKEtBU

But................................... then i got an email next morning... sorry i thought you oredered an iron block instead of aluminium.. you can take this one or i can make a new one in aluminium but then wait again.. so there was my choice.. cause i have a high end car idont want an iron block in it.. so i asked how long will it take..?

around 10 weeks.. that was april 2012.. now its february 2013????? i only have one pic from last week from the engine without valvecovers and still without the snout i ordered which comes on the air intake.. i ordered that thing more then a year ago..

still i cant get tom on the phone and larry cant tell anything when it will be on the dyno..

so im in impasse.... what can i do..??

so i searched the net and found thies.. can anyone tell somehting more??? does someone do business with him on regular base?? does anyone have an engine simular like me and can tell me how his experiences are????

Long delivery i know.. but how do they run in long term...

please help with information cause right know im one centermeter from buying a ticket to LA and go for a confrontation in person.. to either get my engine soon, or my money back..

thx!! dennis

[DTM]

I had similar problems with the custom service + when we open the engine it had some basic things done wrong, Rockers hit to side of the retainer and harmonic balancer had been damaged with violation installing etc etc... we desided to make the engine ones again with ourselfs and that was the best desision.
also the dynodocument i reseved was indentical to one other different size and combo engine that they got on on youtube video even the date and clock where the same so neahter my dynodocument was fake or the other engines. Did ask about this from Tom but didnt got any rebly.
good luck guys.. i hope you get what you paid.

btw i have one LS1 twint turbo 1220hp with corvetter headers for sale ;)

so also if i want to have the engine delivered i need to go there first to check inside the engine i guess....

i cant afford myself to have the engine deliverd to oklahome (where my builder is) and then see things are missing or not what they should be..

[XLexusTech]

Well.. executing on the business you already have or the work that paid for .. is just right.. anything else is horse****... if a magazine editor can get his on the phone then a customer 2 years and over 30K into a motor that they screwsd the pooch on... total hore****.. Shame on Nelson engines...