Rushforth Group Discount 6 weeks still waiting...?

[toofun]

Actually at the time I was trying to sell them since a deal fell through on my end, so I called them and asked in what stage they were in. They said that they had not welded up the hoops yet so I asked them to hold off for a day or two so I could see if someone here wanted them. After a day I called them back and told them to go forward with the original plan since I had another project they could be used on. At that time( approx 2 weeks ago)PRRC told me they would ship that week. Got worried for a while since I called and PM'D PRRC and got no response. They said they did not get it but I know what I sent. SO I called Jason Rushforth myself to see what was up? He called me back right away and told me that they are shipping on Monday(now thats customer service!!) Jon at Drivers inc has always been helpful as well.... I know PRRC was on vacation but when you put this kind of order together you should have another person to cover for you while you are away. Either way, I think in the future I will skip the middle man and go straight to the source. All in all the wheels will be shipped on Monday.

The point is I dont mind the 5 weeks... just dont like being told that they are going to ship in a week and then find out that it is more like 2-3 weeks later. And again I am not blaming RUSHFORTH. Jason told me himself that going on vacation when orders were due from a group purchase with no one to call people back was a poor decision on PRRC's part.

Mark

[PRRC]

The orders were in long before we left the shop for vacation, So now its our fault? Sorry you feel that way. Your wheels were ordered then put on hold by you direct with Jason, And then then you complain about delivery time. We are not the middle man as you had stated we deal direct with Jon( Driverz inc) And Jason Rushforth. All in all I think your upset that you wanted to cancel your order after you had made the purchase because you sold your car, We followed up with you long before we went on vacation. I'm not sure why we have become the Bad guy in this purchase. I think we have done our part as promissed. The 4/5 week delivery is out of our control.
Tim

[PRRC]

I dont want this situation to get out of control but I have to respond here. We were on vacation but I was in town and checked our email and calls regularly. Mark, there were no emails or calls from you or I would have returned them. Neither Tim nor I are perfect but I can't stand by and not defend ourselves when the truth is not being told. You went around us to stop your wheels so we had no idea you were doing this. So obviously we had placed your order and were waiting like you. Rushforth wheels are an excellant product and we are proud to represent them. I dont believe that trading negative messages on here is positive or professional so if you have any questions or concerns, please call us here at the shop.

Sincerely,
Jim Moss

[JayR]

Alright, let's agree this got out of propotion and all shake hands. You can read around these boards and find more than few guys who wish they had their wheels in 5 or 6 weeks without even pausing the order mid-way. I wish Tim and Jim were in town to answer every call last week but they weren't and the wheels are done.

Tim and Jim at PRRC are great guys and have a great reputation or they wouldn't be dealers for us and a lot of other companies.

They will ship today and we will email you a tracking number by the end of the business day.