Rushforth Group Discount 6 weeks still waiting...?

[toofun]

Anyone else get their wheels yet from Rushforth? It is currently on 6 weeks and after phone calls and pm's to PRRC and Rushforth I have not heard back from anyone? So much for the 4 week delivery time....

Mark

[PRRC]

Mark,
We have not recieved any P/Ms from you nor do we have a message on our answering machine. We had been out on vacation last week if you had called our answering machine had that message. I had talked to Jon yesterday and he said he had talked to you and gave you a delivery date. There were around 12 orders that went in the same time. My understanding is your wheels will ship this week. Still a great delivery time right at 4-5 weeks.
Tim

[Mr.VENGEANCE]

sure beats an 8 month wait like alot are going through..

[The WidowMaker]

my pm's and calls are always answered. maybe you have sausage fingers like me and are hitting too many buttons.

btw. i really hope for your sake that you are correct and didnt have a delivery date. i do know that jon takes pride in his quality. i would rather wait a couple of weeks for him to make something right, rather than get something on time that isnt perfect.

[The WidowMaker]

had to do a little digging since things like this always interest me.

So much for the 4 week delivery time....

just found this in another post.......

Just called to see the exact ship date and they said that they have them all cut and ready to weld up. I had them STOP for two days so I can CHANGE THE BACKSPACING for anyone who needs a specific backspacing for these wheels!!

im not trying to bash you mark, but your post sounded a little hostile. it sounds like you may have played a part in the 5 week time.

Tim

[toofun]

Actually at the time I was trying to sell them since a deal fell through on my end, so I called them and asked in what stage they were in. They said that they had not welded up the hoops yet so I asked them to hold off for a day or two so I could see if someone here wanted them. After a day I called them back and told them to go forward with the original plan since I had another project they could be used on. At that time( approx 2 weeks ago)PRRC told me they would ship that week. Got worried for a while since I called and PM'D PRRC and got no response. They said they did not get it but I know what I sent. SO I called Jason Rushforth myself to see what was up? He called me back right away and told me that they are shipping on Monday(now thats customer service!!) Jon at Drivers inc has always been helpful as well.... I know PRRC was on vacation but when you put this kind of order together you should have another person to cover for you while you are away. Either way, I think in the future I will skip the middle man and go straight to the source. All in all the wheels will be shipped on Monday.

The point is I dont mind the 5 weeks... just dont like being told that they are going to ship in a week and then find out that it is more like 2-3 weeks later. And again I am not blaming RUSHFORTH. Jason told me himself that going on vacation when orders were due from a group purchase with no one to call people back was a poor decision on PRRC's part.

Mark

[PRRC]

The orders were in long before we left the shop for vacation, So now its our fault? Sorry you feel that way. Your wheels were ordered then put on hold by you direct with Jason, And then then you complain about delivery time. We are not the middle man as you had stated we deal direct with Jon( Driverz inc) And Jason Rushforth. All in all I think your upset that you wanted to cancel your order after you had made the purchase because you sold your car, We followed up with you long before we went on vacation. I'm not sure why we have become the Bad guy in this purchase. I think we have done our part as promissed. The 4/5 week delivery is out of our control.
Tim

[PRRC]

I dont want this situation to get out of control but I have to respond here. We were on vacation but I was in town and checked our email and calls regularly. Mark, there were no emails or calls from you or I would have returned them. Neither Tim nor I are perfect but I can't stand by and not defend ourselves when the truth is not being told. You went around us to stop your wheels so we had no idea you were doing this. So obviously we had placed your order and were waiting like you. Rushforth wheels are an excellant product and we are proud to represent them. I dont believe that trading negative messages on here is positive or professional so if you have any questions or concerns, please call us here at the shop.

Sincerely,
Jim Moss

[JayR]

Alright, let's agree this got out of propotion and all shake hands. You can read around these boards and find more than few guys who wish they had their wheels in 5 or 6 weeks without even pausing the order mid-way. I wish Tim and Jim were in town to answer every call last week but they weren't and the wheels are done.

Tim and Jim at PRRC are great guys and have a great reputation or they wouldn't be dealers for us and a lot of other companies.

They will ship today and we will email you a tracking number by the end of the business day.

[thedugan]

Great news.

Now stop answering the phone and turn off your computers.


and go take care of MY wheels...

[GinoRin]

6 weeks is not a long time at all to wait for custom wheels... I'd be tickled pink if I had mine in 10 or 12

[JustinB]

So lets get things staight here. You put a hold on the wheels and now your pissed cause you got moved to the back of the line. Plus you want the guys at PRRC to sit around and cancel a vacation just to sort out your order. You have to be kidding with this right?

[DriverzInc]

Mark,

Here is your UPS Tracking number, your wheels left today.

1Z7R12Y40342451712

All of Tim's orders have either shipped this week, are shipping today, or will be by mid next week. Even the widened 19x12 orders. I think we're doing pretty darn good turning these things around in an amazingly short amount of time all things considered. In a time when others on this board are waiting 12-18 weeks, and we're turning them out in a 1/3 if that time, I think you can tell we at Rushforth Wheels are working VERY hard for you, our customers.

Tim at PRRC and the whole PRRC crew are some stand up awesome guys to deal with, and we back their program 100%. I would not hesitate to refer many a sale directly to them, because we know that our customer's are in good hands.

Mark, I would hope that from reading this post, you can see that we are working very hard to supply a quality product in much less time than many others. Yours is a special situation where your order was put on pause, briefly, by you, and then put right back into the mix, and that small hick-up only delayed your order by a matter of 4-5 days. I sincerely hope you agree, that we have done another amazing job, as well as PRRC to provide you with your wheels, as well as the best customer service we could. Thanks again for your order, and enjoy your new wheels.

[1badchevelle]

Mark the service that is provided by PRRC and Drivez is by far superior to other wheel manufactures out there. I do know that the customer is not always right and given the circumstances above they have once again proven they will do what ever it takes to make the customer happy even when the customer does not know that they want.

Keep up the good work.

[MrQuick]

Jon,
you guys f*****g ROCK!!!

[GRNOVA]

I will totally agree w/Mrquick. Tim and Jim from PRRC are great, stand up guys. I was so concerened with ordering my wheels and making the wrong back space choice, that Tim offered me the wheels he had on his own car he is building @ his shop in Indianapolis In, to take back to my house 2 1/2 hours away to check them on my car. That is true customer service! I am sorry you feel this way, but there guys go WAAAY over on Cutomer service in my opinion.

Tim, Good luck with the new business venture!

[Vegas69]

I have been known to bitch and moan about delays but 2 weeks on big purchases such as wheels and paint etc is nothing. When you enter into that 60,90,120 day delay then it's time to start a pissing match.

[CliffS]

Jon,
you guys f*****g ROCK!!!

I can't agree more, superior service there!!!

[toofun]

OK Lets end this right here..... For all of you that chimed in, before you open your big mouths READ THE ENTIRE POST. Dont just read a few and then chime in. If you read it you would have seen that I am not upset about the 5 week time, I am not blaming Jason at Rushforth. I put the wheels on hold for ONE DAY, Not a week, not indefinately, ONE DAY. I then called back and said that I would take them as originally planned. I was told that they would ship that same week. When they did not arrive after about a week and a half I got concerned(sorry but when you spend alot of money you tend to get worried) So I PM'D and called with no response.. (again call me crazy but when you get no response you tend to get worried)

KEEP READING PEOPLE so you can get the whole story. So I called Jason at Rushforth who called me back immediately and told me that they would ship Monday. GREAT NEWS!! 5,6 OR 8 WEEKS is not along time to wait for rims.. I AGREE!! BUT usually you are in contact with people during that time. The fact that no one PM'D me back or called me back (AND YES I REALIZE you were on vacation for a week but I still called two days after your recorded day or return) bothers me. Hey I have been in customer service for years and I know what a pain in the butt customers can be. But I find it funny that it took me posting on this site to get any response from PRRC... Starting to see why CAMAROBOY left this site!!

Mark

[Mr.VENGEANCE]

dude... you made a post about the wait time.. which was 6 weeks..

do we REALLY need to read it all?... alot of us have experience with them..

do you like your women able to suplex you?



hahahah

thats a cheerup.