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07-23-2014 #21
Registered User
- Join Date
- Nov 2009
- Location
- Wisconsin
- Posts
- 26
Hi John,
As I mentioned before in this thread, many folks (including you) were sent codes (which I sent you again in my response to your PM), that for whatever reason, were either sent to spam folders or blocked entirely. We did receive all five of your entries and it is as frustrating on our end to not be able to get codes to all of our customers, as it is for the customers who keep waiting for codes that never show up. We send out the codes and even if we sent follow-ups to make sure the codes arrived, those could easily end up in the same place. Fortunately, we print our e-mail address and 800 number on every battery we sell, as well as listing both on our website, so folks can find us if they need us. We've never done a promotion like this before and as a result of issues like this and a few others, I think it is unlikely we'll ever do it again. I apologize for the inconvenience on your end.
Jim McIlvaine
eCare Manager, optima batteries
www.pinterest.com/optimabatteries
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