Vendor problems

[captcrash]

I dont post much here, but I lurk, and absorb alot. I am having a problem getting parts or even a return phone call or e-mail from one of the site sponsors. Without getting into who or what, I ordered $3700 worth of parts from a company, and was told that some parts would ship out right away, some would be a day or two, and some were special order so they would take 1 - 2 weeks to be built. I called after 3 1/2 weeks and I hadn't seen anything, so they were going to look into it. I wait 3 days and I call and leave a couple of messages. I get a call back that the first part would ship out that day, and by the end of the week for the special order part. No mention of why, or when on the last part. He would call my later that day with a tracking number. It has now been another week. I have called and left voice mails, and I have sent e-mails, and I get nothing. It has now been almost 6 weeks, and I have not seen anything. Sorry for being so cryptic, but does anyone have any ideas?
Brian

[Fesler built]

If you are not getting answers ask for your money back, if they can not tell you when or what you are going to get you can get a refund. If they are giving you some kind of up dates and just not what you want to hear get your money back.

[Finch]

Is the company the actual manufacturer of the parts or just a 3rd party? If it is a 3rd party what were the actual parts you ordered?

I know the vendors have shortages at times on certain items which the 3rd parties cannot control. Stuff happens but communication is the key in those situations. They need to be upfront and follow thru with updates until resolved.

Good luck,

[Charley Lillard]

"It has now been another week. I have called and left voice mails, and I have sent e-mails, and I get nothing. It has now been almost 6 weeks, and I have not seen anything. Sorry for being so cryptic, but does anyone have any ideas?
Brian"



I have a idea...Post the Company's name !!! Maybe then you will get a response.

[Mr.VENGEANCE]

i think they dont let that happen here Charley..

i dunno why.. for SOME reason..

but yea.. who is it?

[mpozzi]

I hope you paid using a CC as the card shouldn't be charged until parts have been shipped or built if special order. You can always cancel that order and see if another company can handle your needs.

This may be a Larry question and I would PM a mod asking for assistance.

Mary Pozzi

[Charley Lillard]

Not sure why it wouldn't be allowed if it is spelled out factually.

[captcrash]

I am not here to bash a company, I was just venting my frustration. The company is a sponsor of the forum, and I guess that I am one of only a handful of members who has had a problem with this company in the last few years, so even if I was to out them, I dont think that it would do anything to hurt their buisiness.
This company is a dealer, and I contacted the manufacturer today and learned that the order was just placed last week, one week after I started to call to find out where the parts were, and one month after I ordered them from the dealer. Someone dropped the ball, which I can deal with as I used to work for a parts manufacturer, and I know how this can happen. My issue is that the guy doesn't have the courage to admit that there was a screwup, or to reply to my e-mails, or return my phone calls. I told them in my last voice mails, and e-mails that if I do not get a call from them tomorrow, I will file a dispute with my credit card company.
Larry has already sent me a PM and offered to help if he could, but I would rather the company stand up and fix this situation without being forced to.
Brian

[Tony_SS]

I bet they'd stand up real quick, even return your calls, if their name was allowed to be posted.

[jy211]

I bet they'd stand up real quick, even return your calls, if their name was allowed to be posted.

Ain't that the truth

[barraza]

Companies behave this way BECAUSE THEY CAN. They are hardly ever called on it. The hot rod world has been like this for decades, and it never gets better. Quality control in the aftermarket is sketchy at best. Stick around long enough, and you will see it all, even from the big name producers. They have all done crap engineering and production at one time or another.

[dropit69]

yeah i have had my fair share of parts problems for my second gen..not with getting them just getting the wrong stuff ..i had to send them a pic of the part i was wanting once..they are suppose to be 2nd gen experts and ddint know what part i wanted..and sending stuff back 2 -3 times sucks..

[TA219]

I am in the final stretch of my build (just got paint on the car) and I was about to make one last big purchase for all of the "small things" but luckily I did some searching and found that the vendor I was going to order through (not a site sponsor) was infamous for high s&h and bogus "deals". Hearing reviews from other PT guys really saved me some money and anguish!

While I respect your decision to not sit here and "bash" anyone,
Dont let someone yank you (or others) around and get away with it. If you dont have resolution soon, post the name up

[94SNGLTURBO]

i hope you get your parts.. post their name up.. it sucks that its happening to you but id hate to see it happen to more people on the forums

[JamesJ]

i think they dont let that happen here Charley..

i dunno why.. for SOME reason..

but yea.. who is it?

$$$$ they are paying to be protected and look good.

Not directed to you Larry, just the way the world works unfortunately.

[Larry Callahan]

I don't disallow it. Some times things just get out of hand and it turns into a massive dog pile.

Everyone in the world wants to throw two cents in on an experience that most of the time is unrelated and it just goes crazy.

I never ask anyone not to post the name of a company they have a problem with. I have on occasion offered to help push someone to get something solved but that's it. I think if there is a real problem and it's not the rare one that happens to every company then we should all be aware of it so either the problem can be solved or everyone knows not to deal with some company.

It can be done and it has worked in the past but it usually just turns into a mess.

[parsonsj]

We've had success with locking such a thread and only allowing the affected parties to post. It eliminates the dogpile, though it takes a lot of Moderator time.

PM Larry or one of the mods if you wish to pursue something like that.

jp

[MonzaRacer]

We've had success with locking such a thread and only allowing the affected parties to post. It eliminates the dogpile, though it takes a lot of Moderator time.

PM Larry or one of the mods if you wish to pursue something like that.

jp

There ya go, give that a shot, at least we would know SOMEONE wasnt doing there job at that company. Maybe order takers or buyers or what ever. Heck we have had several sponsor and parts people post up to pm them and THEY tracked down issue and got it fixed.
Sometimes vendors just get overwhelmed and then when the over worked one lets someone else take the ball it gets dropped.

[rjsjea]

"
I have a idea...Post the Company's name !!! Maybe then you will get a response.

AGREE.....it's one thing for a backorder, but at least return a call or email.

[ErikLS2]

I hope you paid using a CC as the card shouldn't be charged until parts have been shipped or built if special order. You can always cancel that order and see if another company can handle your needs.

Mary Pozzi

Not having your card charged until your item ships would be ideal. However, in my experience at least, this is never the case. If I have a relationship with the vendor I'm not going to make a big deal about it because they haven't let me down,..... yet. It is tough to see $2-3K sometimes be gone for 4-6 weeks or longer before any parts are in hand.

Not sure what it costs merchants put a hold on a card, like the rental car companies do while you have the car out, would be better. That way, the consumer can't max out his card while the part is being built. Then let the charge go through once the part ships.