Driverzinc feedback

[frito1]

I see Driverz inc is a sponsor here. I was curious how your experience was with them and if they treated you well. Did they get your wheel package out in a timely manner?

Thanks
Adam

[buickfunnycar.com]

As a customer who has ordered 4 sets of wheels/tires plus some accessories from Jon Henson,I can attest to the fact that the man knows of what he speaks...and what fits.

While there are many great vendors who advertise on this site and others like it,I can assure you won't find anyone in this biz who will work harder to earn your business on each and every sale.

Enough said...?

[DriverzInc]

Thanks John!

[Bad94]

Jon, is great to deal with. I plan to order more wheels from him.

[Mark68]

I've purchased 3 sets of wheels & tires through Driverz Inc. and have nothing but goods things too say about them. I have dealt with both Jon & Justin, two great guys who know their business. If your looking for a set of wheels for your ride that will fit the first time and get to you in a timely manner, look no further. If there is any kind of problem with your wheels or tires, they will go out of their way to make it right. I highly recommend them to you with no hesitation at all since I will never purchase wheels anywhere else!

[DFRESH]

Awesome people, great follow through---nothing but postive things to say about them. Purchase all my tires and wheels through them--for my daily drivers as well--also purchased my Bear Brakes through them--. PM me if you have specific questions and I'd be glad to answer. I HIGHLY reccomend them.

Doug

[bubba57-chevy]

Great folks. John set me up with wheels and tires for my '69 Z/28. He knows what he's talking about, you can trust him.

[frito1]

OK thanks. Are they good about keeping you updated with a tracking number?

[buickfunnycar.com]

OK thanks. Are they good about keeping you updated with a tracking number?

From start to finish (or soup to nuts as us Italians like to say),you'll be taken care of and will be kept abreast,especially now that Jon has Justin to keep things running smoothly.

If you're looking for great selection,excellent competitive pricing on complete tire/wheel packages delivered to your door ready to mount and bullet-proof fitment advice on what will work for your car,Driverzinc is your source for wheels/tires,suspension and a whole lot more.

No,this isn't a paid ad lol,I just really like what Jon has done for this community through the years and I'd like to see him succeed in his venture.I've just had stellar service each and every time as others have attested to and I'm sure you will to.

[kochevy67]

Although I have not purchased from them yet they are a stand up people to deal with. They definitely have my business when I finish the car in the next few months.

[bl1tzw1ng]

Jon is top notch and offers great prices and service.

[jy211]

simply put Awesome experience.

[cornfed]

Curious first post. . . but anyways.


I was curious how your experience was with them and if they treated you well.

Treated very well. During a business trip in Orange County, I made time to check-out their store. The drive from Anaheim to Corona during the late afternoon took FOR-FREAKIN'-EVER! I arrived at their shop 15 minutes before closing. I had a vision for my project and Justin and Jon were very accommodating about answering questions from some chump off the street kickin' tires (literally) a few minutes before closing. I was impressed enough with their knowledge, professionalism, and candor to buy my wheel package on the spot- 30 minutes past closing.



Did they get your wheel package out in a timely manner?

Yes. I believe my wheel package was shipped in a timely manner after they received the wheels. If they're not shipping order, they're not billing customers and making money.

Whether or not the manufacturer is meeting standard or quoted lead times is a different topic. Schedule delay is common practice with customized anything. Quality (good), cost (cheap), schedule (fast)- pick two.

If the order was less than two weeks late, I'd shrug it off as sign that Driverz has a bumper crop of work and the boys are doin' good. Greater than two weeks indicates a break in the supply chain, which hurts their business. From the customer point-of-view, how the store manages the break and communicates issues to me are most important.


Are they good about keeping you updated with a tracking number?

I was proactively notified when my wheels arrived at their store and provided a tracking number after they shipped. There really isn't any more meat to this subject.

[Draginutz]

Jon and Justin are a easy to deal with and I am very happy with my wheels. Jon answers all my questions in a timely manor and is a stand up guy. Would I buy from them again? Yes!!

[GRNOVA]

Great company to deal with answered all my question and made sure everything would work an fit was correct. Wheels arrived on time. Will order from them again when the time comes.

[wmhjr]

My experience was also positive. Good guys to deal with, great product. My order was a little show in getting shipped, but that was more about availability than anything else. It happens with any kind of custom part. Most important to me is that their advice as to custom backspacing and sizing was spot on.

I think the question you need to ask is if people would buy from them again. In my case the answer is a resounding yes.

[DriverzInc]

Thanks for the compliments guys. As a younger, business owner, trying very hard to keep things going in hard times as these, word of mouth is all we can really depend on, and myself and Justin do try very hard. We know more importantly that it takes "two to tango" and good customers are just as big a part of good customer service as the vendor. Once in a great while, do "things" happen.. of course they do. This is real life. But if anything does come up, we do try to fix it, regardless if we are not in control of the situation, we'll do anything we can to make you guys, the end user happy. Thanks for the compliments folks. I personally really needed to hear some good feedback. I'm dealing with one customer right now... whoo, let me tell you. Wheels took 6.5 weeks when we quoted 6, and all of sudden, I'm the devil.

[buickfunnycar.com]

I'm dealing with one customer right now... whoo, let me tell you. Wheels took 6.5 weeks when we quoted 6, and all of sudden, I'm the devil...

Guess that one goes under the heading of you can't please them all...no matter how hard you try.
From the sounds of the feedback posted here,I'd say your success rate is fairly high...:twothumbs

[DriverzInc]

Okay, I figured out who Adam is.... must be Adam Frieden.

Adam,
I apologize if I spelled your last name incorrectly. Justin is out today, and was out part of the day yesterday afternoon when we shipped your Billet Specialties wheels, and FOR THE LIFE OF ME, I CANT READ HIS CHICKEN SCRATCH. My shipper in the back who mounts and balances came up and said, does this look like the right email? "[email protected]". If not, that is the address I could best read, and the address our FEDEX system attempted to email you this tracking number: 09927526000132 which is the master number for all four packages, and is also the email address I sent your formal invoice too from our accounting system.

Enjoy your wheels.

[Van B]

OK thanks. Are they good about keeping you updated with a tracking number?

Sounds like the guys were on it. It never hurts to pick up the phone if you have a question, things tend to get misconstrued when emailing or posting on a public forum.

[mr66]

Jon and Justin are great guys. I would recommend Driverz Inc to anyone.

[killer67]

No concerns there. Knowledgeable and prompt customer service.

[frito1]

Sounds like the guys were on it. It never hurts to pick up the phone if you have a question, things tend to get misconstrued when emailing or posting on a public forum.

Oh I've called... many times.

I didn't come here to start anything... i was just curious what was par for these guys. This coming tuesday will be 10 weeks since I ordered my wheels. I was told 4 to 5 weeks lead time to build the wheels and the tires would be there waiting to go on and ship out to me. After 6 weeks, I called to make sure everything was ok. Jon or Justin (can't remember) told me they were on the truck being shipped to them as we spoke. I said cool. After 8 weeks, I called to see what was up. Then I was gave a tracking number that proved they were actually on a truck being shipped to them. So I got lied to the time before. Then I was promised they would be to me by the end of this week (9.5 weeks) and fell through again. And the email address gave to them was the correct email, however I didn't get anything from them saying it was shipped out yesterday. Too bad, might have prevented this.

So in the end, I will get my tires/wheels and all will be well. Too bad this had to happen to me as it sounds like most people have good luck. I do order wheels fairly often, however I won't be ordering from them again.

[Bad94]

I ordered a set of boyd wheels from jon a few years ago. This was the 1st time dealing with him, He was told from boyds crew 6-8 weeks. Well 18 weeks later the wheels were shipped. Once i got them one wheel was wrong. I called Jon, and he got right on it and within a week i had the right wheel.

Did i have a nasty taste in my mouth? Yes, but am i over it? Yes. Hell i order parts from him too, not only wheels.

Jon will take care of you. Some things are out of there hands.

[brans72]

Jon is the Best!!! I will say little over a year or so ago I bough my Rusforths from Him and still have yet to see anyone beat the price he gave me!!! My Wheels showed up as promised and Jon has helped me out with lugnuts etc. If I get a set of wheels for my wifes truck I will call him first!! Driverz Inc is the Best when comes to wheels! Brandon

[Poochie]

I spoke with Justin at length about getting some Schott wheels for my '69 Firebird. Even sent him some pictures of the car to get his opinion on which style to go with. Ended up going with sizes that I hadn't really considered and got tires as well. The wheels fit perfectly, and look awesome. I have nothing but good things to say about Driverz Inc, and have recommended them to a number of my friends.

Ken

[Chad-1stGen]

Wish I could say I felt as strongly as you guys

[The WidowMaker]

he's been patient as hell with me. i had a 6 week lead time that turned into 2 years..... that was my deposit to lock in one of the 20% discounts on a group buy, and me not knowing what the hell i wanted. when the time came and i had my mind made up, he kept the same price he quoted me 2 years prior.

pretty outstanding in my mind. i got some pics from rushforth the other day of my wheels being cut. i can't wait!

[NvrDun71]

My .02 for what it's worth.... Good company with a good selection of wheels at good prices. I had a unique situation on a set of wheels where things could have been handled a little more professionally, but it is what it is........ just don't take a set of Vintage Wheel Works wheels to them to be powdercoated and you'll be alright.

[buickfunnycar.com]

Wish I could say I felt as strongly as you guys...

Spit it out man,we're all big boys here...let's hear the horror story.

In my four different orders,were there small issues along the way?Perhaps.
Were they handled to my satisfaction?Absolutely.
Would I order from them again or recommend them?Without a doubt.

Some of you guys amaze me.If it's 4 weeks and 1 day after you were told 4 weeks you become unglued like it's the end of the world....come whinning here on the boards on how you've been wronged.
Most of the time,the car's not even in paint...but hey,I digress.

I smelt a skunk from the first post...you can't please them all,all you can do is the best you can,the rest is out of your control.

Carry on...

[41565 chevelle]

:here!:Well, skunks stink! Thought you guys were big boys and could handle talking to others vs. some vague fishing expedition! Pretty dirty and very 5th grade playgroundish (yeah, its a word now)!

If you got a problem go to the horses mouth. Show me a wheel/tire dealer that has ANY control of what the manufacture does. The manufacture could care less, the dealer is on the hook for the wheels even if YOU back out of the deal. You want custom this, satin that, polish this, chrome studs, etc... on a wheel, no wonder it takes months. Throw in a bunch of guys writing big checks, pounding fists on the desks asking Jon, "you know who I am...?" The guy is providing a great service to us(community) with a hell of a lot more knowledge then most of us on this subject matter. If you know more, can provide a better product, pricing and service, looks like you found a new self-employed business! Good luck, some good investers and you may turn a profit out of a bunch of hot rodders within a few years.

Any of the major mills are all way behind, all the time! I dont know of many, if any that can turn out a wheel when they say they can, too many variables to factor. Jon is a good dude, known him well before he got here and shame on you for your chicken*#@t fact checking mission with a new profile on here.

Maybe when you are done creating a profile on here and checking on a vendor the administrators can address it appropriately.

[frito1]

Maybe when you are done creating a profile on here and checking on a vendor the administrators can address it appropriately.

I registered back in Jan of this year when I was doing some research here. Some of it was actually checking on Driverzinc. I saw some good things so went with them. Call it what you will bud, I don't appreciate being lied to either.

[JustinB]

Thanks for all the kind words guys! :cheers: Adam, you were not lied too. We where told your wheels where on their way to us and they were not. It was a mistake. Once we figured out there was a mistake we were on the horn trying to get the issued resolved. Unfortunately it put us behind. If you would like more details, feel free to call Jon or myself.

[frito1]

Thanks for all the kind words guys! :cheers: Alan, you were not lied too. We where told your wheels where on their way to us and they were not. It was a mistake. Once we figured out there was a mistake we were on the horn trying to get the issued resolved. Unfortunately it put us behind. If you would like more details, feel free to call Jon or myself.

I should have came here a long time ago... this is the best communication I've had lol. No, it's all good guys. Mistakes happen.. I just wasn't aware that there was a little mishap on Billet Specialties end. I was getting crap from the guys at work too. They were keeping track of how long it had been since I ordered/paid for something and hadn't seen or heard about it.

Seems like Driverzinc have built a solid foundation with good prices and service to many members here. Thanks for clearing the air and getting my stuff to me. Can't wait to get it :cheers:

[buickfunnycar.com]

Interesting thread...

Glad you've been taken care of,enjoy your new wheels.

[GenPac]

Just want to add my positive experience dealing with Driverzinc. It's nice to be able to call a company and NOT spend 20 minutes just explaining what it is you want to the clueless individual that happened to be near the phone, which happens at alot of smaller shops.

I knew exactly what wheel design and size/offset I wanted when I called. A < 10 min conversation and my wheels were on order and paid for.

Thumbs up for folks that know what they're doing and for recognizing that without customer service (in the world of custom wheels) you're just another face in the crowd. :thankyou:

[parsonsj]

OK, guys.

This thread is now locked. We've heard all sides of the story, and there is little point in allowing this to dog-pile. PM a moderator if you think you've something direct to add.

jp