Budnik Delay

[bearcat]

Anyone esle having a delay with Budnik wheels? Ordered early March..

[1968CamaroSS_Sam]

Mine were ordered Apr 14th 08. They were supposed to be here June 13th. But, I still haven't heard from the tire shop. Hope I hear from them today. If I haven't heard by noon. I am going to stop by on my lunch. I am curious. Which one did you order? I got the Cobalts

[Mr.VENGEANCE]

typical of alot of billet wheel companies..

[1968CamaroSS_Sam]

I just got a email back from Budnik. My rims are still in California.
"The wheels are in polish, I will find out when we can have them shipped out. I will get back to you soon as I hear from the shop foreman." So much for hoping my rims will be here today. I guess I will be waiting 9+ weeks for mine.

[buickfunnycar.com]

typical of alot of billet wheel companies..


true...that's why it amazes me that Jason Rushforth and Jon Henson @ www.driverzinc.com can build theirs in 3 weeks and have them to your doorstep in 4 weeks...regardless of finish.

[DriverzInc]

true...that's why it amazes me that Jason Rushforth and Jon Henson @ www.driverzinc.com (http://www.driverzinc.com) can build theirs in 3 weeks and have them to your doorstep in 4 weeks...regardless of finish.

Yup, this is true of EVERY order to date with the exception of only ONE order. We stopped the wheels before they shipped because the clear coat (which was added to the order half way through) had a few imperfections in it, and we are stripping the clear and re finishing the wheels. We feel it was the right thing to do. Otherwise every order has been delivered in about 4 weeks.

Bring it on guys, we promise to make it our goal to deliver a superior, better designed product in less time! Besides, lets get some designs on your cars that are from this decade...

[gionni]

a customer of us has damaged a 22" budnik groove last year...and we ordered a new wheel (JUST ONE) at november 2007!!!! and we wait still now....
it's a shame, for one wheel to wait 7 MONTH!!!! and we don't say, how much we must wait yet... https://static1.pt-content.com/images/pt/2008/06/angry1-1.gif

i think, the europe-customer are for budnik not so important... https://static1.pt-content.com/images/pt/2007/08/rolleyes1-1.gif

[tellyv]

I waited 4 months for mine, It will be the last set of budniks I buy unless there used!!!

[1968CamaroSS_Sam]

Where was this thread when I ordered mine? I called last week. "Waiting on polish, Ship on Friday." called yesterday a week later "Waiting on polish, Ship on Friday." This is starting to irritate me. I think 10 weeks is rediculous. I think if they were that backed up... I would buy another polishing machine.

[DriverzInc]

Where was this thread when I ordered mine? I called last week. "Waiting on polish, Ship on Friday." called yesterday a week later "Waiting on polish, Ship on Friday." This is starting to irritate me. I think 10 weeks is rediculous. I think if they were that backed up... I would buy another polishing machine.

My thoughts exactly!!!!!

[Motown 454]

That sucks Sam I hope you get them soon. When I started looking for wheels Cobalts were one of them. I would have been sunk, MCC is waitnig for my wheels to build my Fab 9. that would have held up my car .

[Mr.VENGEANCE]

true...that's why it amazes me that Jason Rushforth and Jon Henson @ www.driverzinc.com (http://www.driverzinc.com) can build theirs in 3 weeks and have them to your doorstep in 4 weeks...regardless of finish.

thats because they are relatively new company.. and not absolutely SLAMMED like some are.. BUT.. not all of them are slammed.. they just have a hard time working hard. hahah

hell look on the HAMB about Stockton Wheel Co..

http://www.jalopyjournal.com/forum/showthread.php?t=182382&highlight=stockton

they are FRYING them over there for these reasons..

so take note wheel manufacturerers.. hahaha

[rjsjea]

thats because they are relatively new company.. and not absolutely SLAMMED like some are.. BUT.. not all of them are slammed.. they just have a hard time working hard. hahah

hell look on the HAMB about Stockton Wheel Co..

http://www.jalopyjournal.com/forum/showthread.php?t=182382&highlight=stockton

they are FRYING them over there for these reasons..

so take note wheel manufacturerers.. hahaha

Hey Vengance, how long did your Iforged wheels take??? Thinking about getting a set......

[Mr.VENGEANCE]

heres a word of advice on THAT perticular situation..

i call them IFORGETS..

ill leave it at that..

[chr2002ca]

I'm experiencing a rather lengthy delay from Budnik also. Ordered mine(18" and 19" Shotguns) from Jim(who happens to be a nice guy who I don't mind chatting with) on March 28 at the Del Mar car show and was given the standard '8 weeks' ETA. Eight weeks later, I called to get a status inquiry and they didn't return my call. So I called again and was told they hadn't even gotten my rim size(19") in yet due to a problem with their supplier. Even worse, they told me my order never actually got 'entered into their system' until April 9th, a full 12 days after I handed them my down payment. That kinda stuff is irritating and shows a lack of professionalism on their part. I can understand pointing the finger at suppliers, but the finger can't be pointed in that case. Anyways, Jim told me to call back in a few days for an accurate update. Called back 2 days later on June 11th and was told by Jim that they had indeed gotten the 19" rims in so it would now be 7 to 9 days to build the rims. He told me they would call me when they were finished. Well, it's been 9 days and I haven't heard from them, so I called this morning and had to leave a message. Haven't heard back from them yet today. It's now been a total of 12 weeks since I gave them my down payment, so let's see if they bother to call back and what they have to say. Hopefully it'll be some good news. Trust me, I don't like 'bashing vendors' and Jim seems like a decent guy, but I'm just not appreciating what I'm seeing from this company. Another guy who I spoke with(Jack Hodson - Hot Rod Magazine 2007 Home Build of the Year - 67 Camaro Pro Touring) ordered the same set I did and told me I should expect delays from this company. I guess it's a common problem, but 12 weeks is getting to be a bit much. Gorgeous rims, but expect delays if you order.

[chr2002ca]

....On a brighter note, about 2 years ago I ordered a custom set of billet 18" Bonspeed Deltas with Nitto's from Newstalgia Wheels(online) and they arrived right on time(6 or 8 weeks, can't remember) and the customer service was spot on. Of course, that was 2 years ago, but I at least wanted to pass along something positive since my note about Budnik was rather negative.

[rjsjea]

heres a word of advice on THAT perticular situation..

i call them IFORGETS..

ill leave it at that..

Dang....I really dig the Sprints

[PRRC]

Its not just Budnik that have the delays. The problem is the Hoop Mfg. have moved and or are retooling. And has caused delays with most all wheel companies that are doing a large volume. I agree the wait is aggravating. A 10-12 week wait from most all custom wheel mfg. is an average right now.
Tim

[novanutcase]

Not slamming any other company but my Fikses showed up within 4 weeks! Great Service!

John

[chr2002ca]

Yes, Jim at Budnik mentioned the problem about the supplier moving and causing a backlog in hoops. That kinda stuff I can understand and I don't have a problem with it and I even mentioned that to him. What I'm not real happy about right now is the way they delayed entering my order into their system by a full 11 days. Even he admitted that was not cool. Also, as I mentioned, several times I have called for a status check and either had to leave a message or talked to someone other than Jim and my phone call simply wasn't returned. Maybe they're just getting hammered over there because of the backlog. Regardless, I've just seen a few disappointing things other than the delay caused be the supplier that I did not see dealing with another wheel vendor. It's good to read others comments in this thread and understand that I'm not the only one waiting and frustrated.

[buickfunnycar.com]

....On a brighter note, about 2 years ago I ordered a custom set of billet 18" Bonspeed Deltas with Nitto's from Newstalgia Wheels(online) and they arrived right on time(6 or 8 weeks, can't remember) and the customer service was spot on. Of course, that was 2 years ago, but I at least wanted to pass along something positive since my note about Budnik was rather negative.

Don't blame you for being PO'd man...the total lack of at least the courtesy of communication would gall me to no end.
If you F-uped,at least man-up and admit your mistakes,but I guess once they have your deposit,they got you by the short hairs...

[JustinB]

I understand that Budnik might be having an issues with the hoop mfg, but that has been their excuse for the last two years. When I first started my project a couple years back I was going to order a set of Budniks until I heard how bad they lagged. Just cancel your orders, call your credit card company, and dispute the charges on the deposit you put down. Maybe once they see that people wont put up with the BS they will step up and fix the problems.

[Mr.VENGEANCE]

im not saying the same situation will be done to you.. im just saying it happened to me..

but if you still want to get the Iforged give Frank at Prodigy a call.. he can hook you up.

[youthpastor]

not to put salt in anyone's wounds but...3 weeks rushforth Rated-x :hail:

[PRRC]

I will agree with the no response would not sit well with me. We have been Budniks leading dealer for about the last 8-9 months now, and before this issue wheels were being delivered in 6-8 weeks. The wait is not good for sure. I hope they get caught up soon makes life much easier on us as well.
Tim

[PRRC]

I waited 13 weeks for my Budniks a year or so ago and we are a dealer. Wasnt a big deal as they were by far the best deal for the money out there at that time. I also just got a set of 15x6 ralley wheels from Coker that actually came from Wheel Vintique and they took 8 weeks. I think we can all agree that chevy ralley wheels are not custom or exotic so you just never know what the delay is. I like to give the mfg's the benefit of the doubt and be as patient as I can. When I think of the homeless people I pass everday on the street and Armed Forces being killed in the middle east, waiting on my wheels or other parts does not seem like that big of a deal to me personally.

Jim ( the usually silent half of PRRC)

[chr2002ca]

I totally hear what you're saying. A delay in a lot of cases, and in my case, isn't a big deal. Also, as with your order, they did offer me a fairly competitive price, so the delay is something I can deal with. I'm just trying to let potentional buyers out there know what to expect should they choose Budnik as some of these buyers might be putting together a car for a customer or a show and have a deadline to keep. Delays that can be counted in several weeks and even months can become a real issue for some, and so they should at least know what to expect should they plunk down a deposit with Budnik.

Also, some people might want to deal with a company who actually calls their customers back on simple status inquiries and things like that. We do have a choice thankfully and if they continue to flat out not return my calls than that's just a real lack of common courtesy to a customer and I'll definitely cancel my order. They simply wouldn't have earned the thousands of dollars I plan to spend with them.

[DriverzInc]

We're more than happy to help if/when that time comes. Plus PRRC is running a sale on the Rushforth Wheels right now, so you might want to get in on that and actually get your wheels in 4 weeks. At this rate, might still be faster than what you might have continued to wait. (i.e. Budnik might be longer than 4 weeks from now still... who knows??)

[chr2002ca]

Things are looking worse with Budnik. They once again didn't return my call from Friday morning so I called this morning at 11am and they said everybody was already at lunch and they'd call me back after lunch. They never called. They weren't answering their phone late this afternoon(maybe they left early or actually never came back from lunch), and now Budnik.com isn't even available. This business is exhibiting some bad signs. I don't know if this is consistent behavior as some have commented, but regardless, I think I'll drive up to their place tomorrow or Wednesday and cancel my order in person if I don't get a phone call back tomorrow with some sort of definitive answer. Hopefully there won't be a "Business closed indefinitely" sign on their door when I get there! I just can't believe these guys do business this way. Very sad to see. They have a quality product so maybe they have so many customers that they don't give a **** if they lose a few. Who knows.

[PRRC]

Sam, I understand your aggrevation with no responce. Let me call for you and see if I can find out what in the **LL is going on with your order. Just give me until Wednesday to track down your info. I know you did'nt order from us . But I still want to be of service to the people on Pro- Touring
Tim
Your can give us a call if you would like at 317 541-9590

[1968CamaroSS_Sam]

Sam, I understand your aggrevation with no responce. Let me call for you and see if I can find out what in the **LL is going on with your order. Just give me until Wednesday to track down your info. I know you did'nt order from us . But I still want to be of service to the people on Lateral-g.
Tim
Your can give us a call if you would like at 317 541-9590Tim, Thanks for caring for us on the boards. I am on week 10 starting 11. They haven't even returned any calls that they promised me. They were supposed to email me a ship date. They told me for the last two weeks that they will ship on Friday. Come following Monday... still no word on shipping. If I had a call returned, or a email. I would be happy but, it seems that they prefer that no contact is better.

[PRRC]

Sam, Your wheels have a ship date of Aug 13th. Jay is checking to see were they are in process. He is trying to push them through a little quicker for you. Also the biggest problem is the widening of the rears. Most all mfg. out source them so in turn they are waiting also to have the cut and rewelded.
Tim

[1968CamaroSS_Sam]

Sam, Your wheels have a ship date of Aug 13th. Jay is checking to see were they are in process. He is trying to push them through a little quicker for you. Also the biggest problem is the widening of the rears. Most all mfg. out source them so in turn they are waiting also to have the cut and rewelded.
TimAug 13th? That is like a month and a half. They were supposed to be done and waiting on polish 2 weeks ago. Did they not even get built? So, I am supposed to wait 17 weeks for rims?

[1968CamaroSS_Sam]

Just got off the phone with Jay. He told me my wheels were shipping today. According to him the Aug 13th date, is not right. I sure hope he is telling me the right information. I about cancelled if the delivery was supposed to be Aug 13th.

[PRRC]

Sam, Yep Jay just called me back as well. They are on the way to you.
Tim

[DriverzInc]

Wooof, what a fiasco.... thank god we maintain a open line of communication with our customer's. Situations like this are easily remedied through honest communication.

[chr2002ca]

Geez, there's a man that gets results! I agree, communication is a big thing, but if I can't get them to communicate with me because I'm 'a small fry', than it's a bit more difficult. It's strange that their story went from:

"Sam, Your wheels have a ship date of Aug 13th. Jay is checking to see were they are in process. He is trying to push them through a little quicker for you. Also the biggest problem is the widening of the rears. Most all mfg. out source them so in turn they are waiting also to have the cut and rewelded."

To:

"Your wheels are shipping today."

That's quite a change in status. I wonder what I'll have to bring when I show up at their door tomorrow to get that kind of change in status? lolz

I hope Sam's wheels actually shipped today. That's very nice of you to help him out. :)

[chr2002ca]

I thought I'd give it one more shot with the phone and call and I 'got lucky' and had a chance to talk with Jim today. He said he had actually sent my paperwork(along with some others) down to the shop this morning to see where my wheels were at. He reminded me that my wheels are a custom width that require narrowing. Yes, thank you Jim, I know that. I then reminded him that he wrote an ETA of 8 weeks on my order and that was 12.5 weeks ago and more recently told me 14 days ago that my wheels would be ready in 7 to 9 days. So, anyway, we had a chance to remind each other about a few things during a cordial chat. He said he'd call me back today regardless of whether he heard something or not. I then mentioned, "Now Jim, do you promise to return my call, because your company is 0 for 5 on returning my calls." He 'promised', so we'll see. I still plan on stopping by their building tomorrow as I'll be in the area picking up some parts from Classic Industries.

[swain]

Actually I do call customers back , I emailed sam and told him his wheels were in polish and that I would let him know soon as they were out. He knew our build time was 8-10 weeks. Jon can comunicate easier with his customers cause he doesnt have close to the amount of phone calls we do daily.

[1968CamaroSS_Sam]

I am sorry for any confusion I may have caused on this thread. I hope everyone enjoys their projects. I am sure I will love the Budnik wheels. I am looking forward to getting this all behind me and moving on with other aspects of my build. Thanks for all who helped, encouraged and were concerned. Hopefully this will help the next person have a better relationship with the manufacturer on any product purchased. There was email conversation. I can't deny that. What didn't happen was a answer to the delivery date. That didn't happen till today.

[DriverzInc]

Actually I do call customers back , I emailed sam and told him his wheels were in polish and that I would let him know soon as they were out. He knew our build time was 8-10 weeks. Jon can comunicate easier with his customers cause he doesnt have close to the amount of phone calls we do daily.

And you know this because you work here? I did your job, so I know first hand what is going on under that roof, but can you say you've done mine? You have no idea how busy I am day in and day out. Come on Jay, it's not an attack on you per say, so don't take it personally. Read the thread, I didn't start this thread, your customers did. Customer service on any level can be improved, I deal with distributors 2 to 3 times as big as Budnik, (ya believe it there are wheel companies bigger than Budnik) who handle inventory and customer service much better, so size, and quantity of inbound phone calls should make no difference. Daily, I do more than I've ever done, but know the importance of keeping our customers well informed as to exactly what is going on with their orders, regardless if its a coil-over, AirRide kit, Camaro front clip, or custom set of wheels. I find that customers don't want to be lied too, or strung a long. That's why my policy is to shoot straight from the hip.... By doing so, I never get the "where's my ***** phone calls". Which were one of the major reasons I left budnik... among others....

[JustinB]

It sure is nice to see that we have sponsor who will take time out there day to help members help. Well done PRRC!

[chr2002ca]

Jim from Budnik did call me back(!) today as promised, so Budnik is on the board(1 for 6) for returned calls. Jay, you may claim to call people back, but 4 of my messages to someone in Budnik sales(not sure who) and 1 phone with Jim went unreturned. This was first time in 6 instances that somebody called me back as they said they would simply to update me on my wheels. As usual, Jim was a pleasure to talk to, but unfortunately the news wasn't so stellar.

After placing my order at the Del Mar car show on March 28th, 12.5 weeks ago, here's the current status:

1. Jim really doesn't know how long it's going to be. He told me I'm one of the lucky ones(?) because there quite a few customers that have been waiting longer than me.

2. He now says he has to check and see if they have 19x10's hoops in house. I reminded him that he told me on June 11th that they indeed received the 19inch hoops and would have my wheels ready in 7 to 9 days. When I told him that, he said, "Well, I'm going to have check on that. I don't know what happened to them or if we still have them. The guys are all in meeting now discussing some of the trouble we've been having lately and hopefully we'll know something when they get out of that meeting. Give me your cel number and I'll call you tomorrow with an update."

Honestly, as I've said all along, I don't mind the delay, and I do appreciate Jim being honest(I think?) with me and calling me back. I guess Budnik is having some trouble and at least Jim's admitting that. So that's cool with me. As long as Budnik is communicating with me, I can live with it. However, after 12.5 weeks, the truth is they don't have a clue when my wheels will be done and they don't even know if they have the parts for it. Maybe they'll know more tomorrow when I stop by to talk with them in person. If not, I'm probably going to just cancel my order while I'm there because after 12.5 weeks they should be able to give me a finite answer.

I wonder if I had purchased my wheels through a dealer, and the dealer called Budnik and exerted some pressure on them, if I would have a better chance. I hope they don't set priority on work to be completed by "who yells the loudest" or "who matters the most".

[chr2002ca]

Hey Jon, I sent an email to your site's sales email address([email protected]) requesting a price quote and availability status on 2 different sets of wheels I saw on your site. I look forward to hearing from you. :)

-Chris

[6'9"Witha69]

Can I just say that we have some really great vendors here!!




Can I get an AMEN brothers?!

[1968CamaroSS_Sam]

I hope the vendors that do come onto this site will take this as a lesson in customer service. I am greatful for all the help I have received. And I will definately turn to these guys when I start my buildup of my 56'. I am not a big spender, but I did spend 5k on rims and tires alone this year. That has to add to their sales to some amount. Plus all the word of mouth I can provide in the years to come. It looked like Jay@Budnik signed in just to make a comment here. Hope he watches more often just to learn how to treat customers better in the long run.
Thanks Tim, I hope this didn't put any dampening on your relationship with Budnik.

[PRRC]

Sam, Nope no harm on our end. Jay and Budnik have been good to us and we try and return the favor. Enjoy your new wheels. And post some pics if you get a chance.
Tim
I hope the vendors that do come onto this site will take this as a lesson in customer service. I am greatful for all the help I have received. And I will definately turn to these guys when I start my buildup of my 56'. I am not a big spender, but I did spend 5k on rims and tires alone this year. That has to add to their sales to some amount. Plus all the word of mouth I can provide in the years to come. It looked like Jay@Budnik signed in just to make a comment here. Hope he watches more often just to learn how to treat customers better in the long run.
Thanks Tim, I hope this didn't put any dampening on your relationship with Budnik.

[DriverzInc]

Hey Jon, I sent an email to your site's sales email address([email protected]) requesting a price quote and availability status on 2 different sets of wheels I saw on your site. I look forward to hearing from you. :)

-Chris

Email returned. Let me know if we can help you further Chris. It would be our pleasure.

[buickfunnycar.com]

It sure is nice to see that we have sponsor who will take time out there day to help members help. Well done PRRC!

X2...job well done Tim!:worship:

[1968CamaroSS_Sam]

Sam, Nope no harm on our end. Jay and Budnik have been good to us and we try and return the favor. Enjoy your new wheels. And post some pics if you get a chance.
TimThanks, I will definately post up pics of the wheels when I get them.:fingersx: Thanks for all you did. I am sure I will love the rims.

[1968CamaroSS_Sam]

I just wanted to update you all on my rim situation with Budnik. Jay stood to his word and emailed me the tracking information as promised and the tracking says that they are now in Vegas headed my way and should be here sometime tomorrow.

[Motown 454]

Sam Awesome news on the wheels ! I can;t wait to see them when you post . It must feel exciting to be this close to getting your wheels. 1 week down for me already!!!!!!
Tim that was great you helped like that.

[DriverzInc]

I just wanted to update you all on my rim situation with Budnik. Jay stood to his word and emailed me the tracking information as promised and the tracking says that they are now in Vegas headed my way and should be here sometime tomorrow.

That is good news.

[chr2002ca]

Just wanted to follow-up with the latest update on my Budnik wheels also. I stopped by their place in Huntington on Wednesday and had a chat with Jim. Once again, Jim was friendly and a pleasure to chat with, and he was nice enough to give me a tour of the place. Unfortunately, he didn't really have any information for me on my wheels and told me to call back on Friday(today). I was going to put my foot down, but the darn guy is so nice and I'm not one to hoot and holler so I just said okay and reminded him that it had been 12.5 weeks since I had placed my order with him. So today is Friday and I gave them a call. I actually got to speak to a new person today, Sheila. She was very pleasant and told me she was walking back into the shop to check on my order and would call me back. She did call me back promptly and said that they should be ready for me to pick up on Tuesday. That was a very pleasant surprise for me. She said she'd call on Monday to confirm that things will be ready on Tuesday. She also refered to me as the famous "Chris" and that I need to say nicer things about Budnik! I guess they're reading this forum, which is nice to know because it proves that people can state their case and that their words are read and considered. I stand by every word that I've written so far. None of it has ever been an exaggeration or any of the facts misrepresented, so I will not make a statement like 'sorry for the confusion' because I haven't confused anything. I have given compliments where they were appropriate and complained about the bad parts. At one point there I was exceptionally frustrated with them because of what I was seeing and hearing and I simply tried to describe what I was experiencing to others out there that have projects of their own to finish just like me. If my wheels are truly ready on Tuesday, then it will have taken Budnik just over 13 weeks to have them ready. I would also say that Budnik will have given me some beautiful wheels at an excellent price, and Jim and Sheila were always a pleasure to talk to, but I think Budnik has just fallen way behind in processing their orders and as of last week they weren't very good at providing me accurate info/estimates or calling me back(but they've improved this past week!). It's just as I said in my very first post actually, "Gorgeous rims, Jim was a nice guy, just expect delays." I just hope things get done as mentioned by Sheila and I'm able to pick them up next week. I hope the information I've written in this thread proves to be useful in some way to both the consumers and to Budnik.

I also would like to say that Jon at DriverZ Inc was a pleasure to exchange emails with. He quickly provided me with a very competitive quote for a set of similar wheels(Rushforth) to be delivered in 4 weeks(guaranteed or they're free) and was very knowledgeable about sizing and so forth. I also received a direct message from another member who also gave me some good advice and highly recommended Jon. Thank you to that member who took the time to write me that message. I appreciate that. Jon, if things go bad next week for me, I'll be giving you a call about those wheels. :)

[DriverzInc]

Hey no problem man, it's my job, and it was a pleasure exchanging emails with you too.

If Budnik is truly reading the forums, I applaud their change...they need to mind their customer satisfaction, and that would be a step in the right direction for them.
Sheila should be someone who can get something done over there... her last name IS Budnik.

I hope we don't have to step in, and you get your wheels, but if they do drop the ball, we're here to help. I would recommend running the sale through Paradise Road Rod & Custom, since they are running a 10% off sale on our Rushforth Wheels, with the chance at 15% if they get more than 5 sales. And after today, they are getting close!

:cheers:

[buickfunnycar.com]

Hey Chris,I for one hope it works out for you...I truly do:fingersx: ...but if it fact it doesn't or there are more empty promises,just keep in mind you do have options available to you.

Best of luck to you.Let us know what happens...

[Budnik212]

I kind of went over this on the lat-g forum, but then I found this one and figured it would be better seeing as how this is more of a direct thread to the situation.

I can honestly understand your frustrations with the long wait for your wheels (I have been there). The situation with the rim outers did put a strain on us when we started running out of them because our manufacturer was not producing them at the time. You guys have every right to be agitated about not being called back, but understand that these guys (Jim and jay), when not taking phone calls, are running around the shop chasing down peoples orders, getting tracking numbers, processing orders, returning calls (I’m sure that you guys will have something to say about that one), handling paperwork.....and so on...point being they are busy running around for people. Someone said something earlier about jay just coming on to make one comment, well he is probably not commenting constantly because he is busy working running down orders for people. As for people not having there calls returned, you are right, it is upsetting and there is not really an excuse for it and we will work towards eliminating that issue.
To those of you that waited or are waiting for your wheels, Thank you. We do appreciate our customers and you guys are what helps make us the company that we are today.
Thankfully the rim outer situation is taken care of, our supplier’s new tooling is done and we are receiving them and working hard to get as many orders out of the door as we can each day.
Some of you mentioned that when you called that the sales guys said that your order was in polish, the thing about this is that Budnik is one of only a few companies that does our polishing in-house. It's true it does take a little more time to do it ourselves, but this way WE have control of how the polish looks and I would pit our polish against any company’s any day of the week, not to mention that we polish the entire outer rim, where as some companies only polish back to the drop center.
Jon, you did use to work here, but that was over two years ago and things have changed a lot since then. You may also “deal with distributors that are 2 to 3 times as big as Budnik” which is no surprise considering that we are not a DISTRIBUTOR we are a MANUFACTURER. Look at it this way. Budnik Wheels manufactures their own wheels and sells them directly to customers or to our distributors. Driversinc gets wheels from the manufacturer and distributes them to the customer. There is a huge difference, most manufacturers are not stuffed with people just waiting to answer the phones (which would actually help our call situation right now), we have two guys and that is where the “volume” comes into play. I am 100% sure that Budnik does more volume that Driversinc, not that your company is bad, I like quite a few of the wheels you have and the cars that you guys work on are freeking sweet, but Budnik has been around a lot longer and is well established and we only have the same two people to answer the phones and Its not usually a problem unless….say………you ran out of rims because the manufacturer stopped producing them for a while and you have tons of people calling ever day wondering where their wheels are.

I am not trying to make excuses for why any ones orders are late. We will do ever thing we can to be better prepared incase the situation ever arises again.
If there are ever any questions please ask. We don’t usually have time to surf the forums over here at Budnik wheels, But it has become apparent that we may need to start keeping an eye on them to aid with any problems that may come up, answer questions and offer help when needed.

[swain]

Chowww

[street3285]

Sounds like Budnik can't handle being both a manufacturer and dealer, maybe they should pick one or the other. Either way you look at it.... other manufacturers are building in 4 weeks, whether it is through a dealer or not. No empty promises and these companies seem to handle their customer service just fine.
There are a lot of other nice wheels out there...... why deal with the hassle?

[Budnik212]

Sounds like Budnik can't handle being both a manufacturer and dealer, maybe they should pick one or the other. Either way you look at it.... other manufacturers are building in 4 weeks, whether it is through a dealer or not. No empty promises and these companies seem to handle their customer service just fine.
There are a lot of other nice wheels out there...... why deal with the hassle?

“Sounds like”? so you are guessing? Speculation is worthless, so please keep it to yourself. All companies have hiccups from time to time, there is not one company that has never had an issues at one point, hopefully your buddy Jon’s company gets big enough to know what some of these problems are like, it may give a different perspective on the situation. But people had questions and now we are aware of this forum to help where we can, so what is the problem? People were wondering about the delays and now they know what happened. Were you buying some of our wheels and are upset about waiting? Or are you just here to make comments about things you have no clue about?

[street3285]

Right..... that is just my opinion.
Not buying wheels, I don't have that kind of time.
Also, don't speculate on me not having a clue..... I would just keep it to yourself. Remember? Its worthless.

Thanks.

[DriverzInc]

Okay, lets not let this turn into a debate between Driverz and Budnik, which by Budnik's post looks like where it may go. They are two completely different types of businesses run very differently. I think this thread should be put to rest. The reason it was started is because someone wanted to know what was up with Budnik's delay. They have been answered. From here on in, if customer's want to order our Rushforth Wheels, or other lines that we are dealers for, then they'll do so, and if they want to order Budnik's, they'll order Budnik's. See y'all in Columbus!

[Larry Callahan]

I agree putting this thread to rest is good. A non advertising manufacture and a guy with 3 posts (2 being in this thread) banging on each other is not going to acomplish anything. Thread closed.