Prodigy customs Lack of honesty!!

[aussietony]

OK this is a outline of my expiernce so far with prodigy customs. I have a 69 camaro with a Ls engine and i was wanting to get a vintage air set up for so i contacted prodigy to see what it would cost. If you read the A/C forum you will see my inital post and contact with Frank regarding getting this from him at Prodigy customs.



So i rang Frank and discussed what was required for my car and went into his Superstore and ordered and paid for my A/c Kit on 09/07/2011 inv 226078 Total $1590.00 As of today 04/26/2012 i still do not have my A/C kit!

After 3 months i started chasing it and i finally got onto Frank in Mid January 2012. The story i was told by Frank was it got shipped to the wrong place and that he would get it back check it was complete and send it to my shipper to then send it to me in Australia.

Ok i thought that sounded reasonable stuff happens he sounded honest he will fix it (Hah)
At the same time i had decided that i needed a vaporworks tank for my car and i wanted to replaxce my front coil over set up with a new set so whilst talking to frank i decided to again buy from him the following:
1 x Ricks Hot rods vaporworx fuel tank $1665.00
1 x fesler hood adjusters $ FOC
1 x Gdd40110350a 67-69 F body coil over conversion $630.00
1 x Coil over adjustment tools $45.00

Total $2340.00 invoice number 226266 date 1/18/2012

Grand Total for both invoices $3930.00

No i have Phoned and got the following excuses in no particular order,

car shows (acceptable)
Jury Duty (acceptable)
Son in Hospital (acceptable)
Employee with a drug problem, had to have a intervention, and put him into rehab ! (acceptable)

Now here we are nearly into may nearly 9 months since i first ordered and paid for my A/c kit and nearly 4 months since i ordered and paid for my tank etc and it still not shipped.

Now ive tried numerous emails to Frank,Rhonda and Lisa but to avail ive asked for updates and tracking numbers to no avail, Ive spoken to Frank and he says that he will get the stuff drop shipped to my shipper but as yet it hasnt arrived (he has stated that he has literally fallen over my coil over kit as the druggie hadnt sent it.) Ive told him that i want to order a matching set of rear shocks and he has stated that he will throw them in my my front set and as it taking so long that i can fix him up for them once they are here. Thats great but again i cant get him to send me a tracking number so as i can confirm that they have made it to my shipper.
Ive spoken to Rhonda a few times and to her credit she says that she will get back to me with sum answers and again ive only heard that she will let me know.
Lisa has never got back to me ever. Ive even sent her a message thru facebook but still nothing.

Ive rang numerous times and this can mean sum very late nights as due to the time difference from here in melbourne australia to florida its near midnight when he opens the shop and even when i ring him in the mornings my time which is the afternoon his time i get no answers.


Ive even resorted to calling the Apopka Police department and discussing with them whats going on to seeif they can drive by and make sure that the business is still trading but i am yet to here back from Officer Shah. But i will keep trying.


Ive asked that if its too hard to just give me my money back and i will try elsewhere but to no avail. I just want sum communication and my parts to be shipped to me cause after nearly 9 months i think i have the right to be questioning Prodigy's Honesty.

Worst case is i jump on a plane and get my ass to florida now i reckon that after a 24 hr flight and finding my way to the shop that im not going to be the happiest Aussie tourist to ever drop by at the shop to collect my parts or my money!!
Now i understand that Frank is a Sponsor here so i dont think that this will go down well but the truth needs to be told as to what im being put thru.


If the moderators want i can forward them All my emails which are approx twenty or so which will back up my story.

Frank buddy i told you that i would write on this forum if you didnt get back to me so here it is. Heres your chance to be honest and either send my parts
with the tracking numbers to me, or refund my money in full. You have my numbers and emails mate i hope to here from you if not i will get the full force of he law involved and or i will hop a plane and come and sort it in person if that what it is going to take.

Regards Tony Cott