Nelson Racing Engines

[LateNight72]

This exact thread pops up around here about once a quarter. No excuse for such crappy customer service. Hire someone to answer phones and emails. Done........

Can we get an AMEN?



Seriously though. If they had good customer service, they would sell SOO much more product that they would not only be able to pay for the CS rep, but would bank.

[Flash68]

Thanks for this thread. I've been looking for someone on the west coat to send my LS7 to. I was looking into these guy's until I read how they treat customers. No thanks!

Corey -- send your LS motor to an LS SPECIALIST! Nelson is not one of those.

Quality and craftsmanship yes, but I would not call no return phone calls 'paying for top notch service'. If you've ever had a boatload of duckets out there with no return phone calls (I have) for a long period of time you'd know it'll make you climb the walls...

Sounds like such common sense eh Ron?

Can we get an AMEN?

Seriously though. If they had good customer service, they would sell SOO much more product that they would not only be able to pay for the CS rep, but would bank.

Notice the catch 22? Customer service requires add'l manpower there, as well as plenty of other "reputable" shops.... once you hire this add'l manpower (often lowly paid customer service helpers), the order flow can increase... which requires add'l manpower! Quite the conundrum eh?

[jaythefordman]

Notice the catch 22? Customer service requires add'l manpower there, as well as plenty of other "reputable" shops.... once you hire this add'l manpower (often lowly paid customer service helpers), the order flow can increase... which requires add'l manpower! Quite the conundrum eh?

Its called 'Business growth'. Something I would have thought most would not complain about, especially in these times.

On topic however, customer service is very important to me, and I have frequently walked away from even 'reputable' places when that ball has been dropped. Its a red flag.