Summit Racing pizzed me off today.. Am I wrong?

[LowBuckX]

guess Im wrong next topic

[LSx_88_Ciera]

No you are not wrong and I would have asked to speak with a manager.
Several years back I went round and round with them over an order.
I called the order in and gave specific instruction for signature required delivery because I was living in a bad neighborhood. They sent it standard and it was stolen the shipping company said they would not cover it cause it wasn't sent sig req and Sumpit wouldn't either even though I asked for sig req.
That is not a typo I have called them Sump-it every since cause they will stick it to you even if the cost means less than pennies to them relatively.
I figure they have lost 10 fold over the years.

[Mr. Anderson]

I think it's pretty ridiculous to get upset at them. You've stated yourself what their policy is yet you are trying to break it. If they let you do it regardless of how often you buy, then they have to let everyone do it. Don't get upset at the sales person who wouldn't allow it. As corporate as Summit probably is, if he would have let you do that and his boss caught wind of it, that could have been money coming out of his paycheck or worse, could have meant his job Seems like it would have been an impulse purchase anyway so just look at it like they saved you $25. I'm sure they have lost enough money on that thing anyway.

[1360]

I think it's pretty ridiculous to get upset at them. You've stated yourself what their policy is yet you are trying to break it. If they let you do it regardless of how often you buy, then they have to let everyone do it. Don't get upset at the sales person who wouldn't allow it. As corporate as Summit probably is, if he would have let you do that and his boss caught wind of it, that could have been money coming out of his paycheck or worse, could have meant his job Seems like it would have been an impulse purchase anyway so just look at it like they saved you $25. I'm sure they have lost enough money on that thing anyway.

...I'd have to agree.

[Drewcrane]

...I'd have to agree.

me too,it clearly says "NO RETURN",I dont know how much you spend on you car but i have alot in mine so I wouldent put a clearence cover on minemy guess is if it needs a cover it must be nice,(AS IN YOUR CAR) and dont hammer the poor old sod at the store for doing his job, he doesnt care how much money you have spent there, heck dude i dont have a summit store in my town( i wish i did),and i wouldent buy a Clearence cover from a cat./or mag ad ,suck it up dude 25 bucks hummm..............

[vintageracer]

CLEARANCE CLARANCE!


That's why that car cover was on the clearance table. Garage sale, pot luck, they want it gone!

You yourself said above that you stop by Summit sometimes 2 times a week and sometimes twice a day so it certainly is not your debut at knowing their closeout policy as posted and stated. Instead of being mad you should be glad that the customer service porvided by Summit employee's is consistant and the SAME for all customers.

Rest assured that car cover was bar coded as a closeout. The sales reps and probably their manager have no authority to overide the computer and issue a refund even if they wanted to and the sales reps know it.

Another business reputation called into question for NOT changing their posted and stated sales policy on a closeout item. That's not right!

The Summit customer service rep did the right thing in letting you leave mad & empty handed. At that point there was nothing the sales rep could have said to change your mind.

[67 455 Bird ragtop]

CLEARANCE CLARANCE!


That's why that car cover was on the clearance table. Garage sale, pot luck, they want it gone!

You yourself said above that you stop by Summit sometimes 2 times a week and sometimes twice a day so it certainly is not your debut at knowing their closeout policy as posted and stated. Instead of being mad you should be glad that the customer service porvided by Summit employee's is consistant and the SAME for all customers.

Rest assured that car cover was bar coded as a closeout. The sales reps and probably their manager have no authority to overide the computer and issue a refund even if they wanted to and the sales reps know it.

Another business reputation called into question for NOT changing their posted and stated sales policy on a closeout item. That's not right!

The Summit customer service rep did the right thing in letting you leave mad & empty handed. At that point there was nothing the sales rep could have said to change your mind.

x2 ...

[Van B]

I agree on the no return thing, but they could at least let him take it out of the box to get a measurement. If it is clearance anyway what is the harm in an open box?

[buickfunnycar.com]

He's a young guy closer to a fetus than a man really....

Sorry...that made me chuckle.

[Mr.VENGEANCE]

co-signed^

[LowBuckX]

Sorry to see people who are OK with treating a customer like crap. Story was more so his treatment of me more than not letting me protect my self from a potential screwing. Cover could have been ripped hell it could have been a bundle of fabric. I couldnt have pulled it out to even see that.

The kid spoke down to me from the start of the conversation when I was asking nice. A simple NO would have been great not " I dont care who you are"

[Mr.VENGEANCE]

nah, i cosigned the "closer to a fetus" statement.. that was hilarious.

[1360]

I've dealt w/ Summit on returning $600+ in parts that didn't work due to a mistake on my part......they covered all of the shipping both ways & even sent me some extra swag w/ the new parts.

So a $25 clearance part shouldn't ruffle so many feathers.....IMHO.

[LowBuckX]

I've dealt w/ Summit on returning $600+ in parts that didn't work due to a mistake on my part......they covered all of the shipping both ways & even sent me some extra swag w/ the new parts.

So a $25 clearance part shouldn't ruffle so many feathers.....IMHO.

Again its not the $25 its the treatment

[1360]

Again its not the $25 its the treatment

....hence the ruffled feathers comment.

Call ahead next time & maybe they'll bow down, all in a row, & sing your praises. J/K

[LowBuckX]

....hence the ruffled feathers comment.

Call ahead next time & maybe they'll bow down, all in a row, & sing your praises. J/K

WOW realy what happened to "customer is king" Is that realy what you gathered from what I wrote.

[Boatmark]

Sorry, on this one I think the buyer was a little out of line -

1) It is clearly marked as clearance, no returns, etc. You knew it. Taking that risk with the $25 is on you.

2) The guy has a job, and like all of us, that job comes with rules, and generally breaking them comes with consequences.

You were offended by his "I don't care who you are" comment, and that admittedly was not the most professional way to express his thought, but look at it from his side. You acknowleged that you knew the rules, but essentially said to the guy " I'm somebody special, and I want it my way". He did not see it that way. If you had gotten someone to bend the rules in the past, that's great, but you cannot expect everytime you walk in the door.

Another thought related to the subject. The reason that places like Summit, Jegs etc. have become so successful is that they can give us volume prices. They can sell us that Edelbrock manifold at a discount because they they are getting a discount on that 10mil annual order at Edelbrock, eliminating the distributor, and passing on some of that savings. That is great. The reality that comes with it is that you are dealing with a large corporate structure. With that comes with rules and buracracy. And sometimes that is somewhat impersonal.

If we want old fashioned personal service from knowlegable people, the place to go is your local speed shop. Deal with an owner who knows you, your car, your history, and truly appreciates your business. But don't expect him to be able to compete with the pricing from the big dogs.

For years before I moved I dealt with a shop in Ft. Lauderdale, the prices were not as good as the mail order, but they were fair, and the advice, service, networking and friendships were worth the extra maybe 5% in cost. The guy had been around since the 60's.

Unfortunately I guess not everyone thought so, he went out of business and is a store manager for a regional chain.

[LowBuckX]

MR V LOL yea hes a bit young reminded me of the 13 year old burgerking casheir that acts as if every customer is a bother and he would like to be somewhere else.

He was not a salesman guys read again he was a manager.

2 weeks ago I bought a Hurst Quarter stick off the clearance for half price. But it was labled wrong complete with wrong part number. It had rear exit cable I took it back and they where willing to give me my money but the nice salesman who is and older guy that should be manager helped me firgure out how to use the shifter. I had to cut the guts out and flip them in the chassis and weld them back. It works great simple fix I have good shifter now and the salesman was great and helpful. BUT they where willing to give me my money back because of the wrong label..

Let me say this The sales guys are great the casheir gals know me by name and are fun to talk to when paying. So Im not letting this young guy turn me off to Summit He just needs to learn how to treat a customer

[Jim Nilsen]

I keep asking myself the question as to what the custom order was for? With all of the data that Summit has I wonder if it would be as simple as scanning the bar code and looking up the customer info to see what the heck it was ordered to fit?

I also have a problem with not being able to take it out and measure it put the dimensions on the box and then the next guy would know if it would fit if he didn't take it. I always got mad when the days of having to have the original box in perfect condition was required for a return when the replacement has a box that will work just fine just like a core return.

All of this is about policies that can be loosley taken and noone is hurt over it, I don't see the problem other than someones boss is probably unreasonable and someone is afraid of something.

Now if we can just get over it?

[paul67]

And if you remember in the 70s-80s this is the type attitude that killed of gm and ford against the imports ,were so great we don't need you ,you need us so p*** off .The bigger they get the further they fall.Its not the money it's the attitude and also the bloke wants to think him self lucky he has a job.