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Thread: Detroit Speed....
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08-18-2008 #1
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Detroit Speed....
Be careful ordering from "our" sponsor. Purchased power steering lines from them and they sent the wrong ones, and charged me a restocking fee plus shipping...so I'm done with them. Customer service is definately a thing of the past.:mad:
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08-18-2008 #2
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Did you call them and give them a chance to make it right?
Jeff
08-18-2008 #3
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In the intrest of full disclosure I am not a fan either.
Based on what I have been reading lately I am not suprised by your disappointment
Search DSE headlight here or on camaros.net you will see what I mean http://www.camaros.net/forums/showth...=DSE+headlight
08-18-2008 #4
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Did you purchase lines from another source?
True T.
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08-18-2008 #5
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I did give them a chance. Was told they would call back. I ended up calling and they told me they" gotta charge something for paperwork and all." this quote by Jason and his sales manager. I like some of their stuff I saw at Goodguys in Nashville. I totally disagree with their customer service though.
08-18-2008 #6
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Seems like they made it right in the end. Ideally one call should have done it, but they did not abandon the guy. I am not a DSE leg humper, but they have never treated me anything but right.
Originally Posted by XLexusTech
The restocking / paperwork fee does sound questionable.Jeff
08-18-2008 #7
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DSE has always treated me right... I have bought the speed 3 kit, deep tubs, Baer brake kit, DSE m/c and booster, PS pump, etc.. I even screwd up on the PS pump, sent it back and switch out to remote resevoir pump, they cut the restocking fee in half.. There stuff is top notch and the demand is high for quality pieces, no reason to discount prices...just my 2 cents... Mark
- Mark
67' RS Camaro - 468/476hp, polished, show car
68' Camaro drag car-507/752hp,-13.1:1, only 241 miles
79' TransAm- 540/763hp, Dave Monday custom built chasis,pump gas-10.2:1, LSM,CFS,Callies,AFR
80' Z/28- all original, black w/ red stripes, 2nd owner, loaded, all paperwork - excellent driver
08-18-2008 #8
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Im sending them back, Ill lose the shipping both ways and restocking fees but I think it was a small price to lose someones business.
08-18-2008 #9
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I am in a service business and one thing that can set you apart from your competitors is not letting situations like this happen. In the grand scheme of things, the monetary gain of a restocking / paperwork fee is peanuts compared to having satisfied customers who may very well recommend your business to their friends. It is a small investment to make, relatively easy when things are going good, and is something that could help carry your business through bad times due to increased customer loyalty.
Hassle free returns. Jeg's will let you return anything for up to a year, I believe, with a receipt no questions asked. Sure you pay shipping, but other than that, there is no risk to the consumer.
After I thought about it a little, I am disappointed. Look what arrogance did to GM.
Should I put on my nomex suit?Jeff
08-21-2008 #10
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I just wanted to reply to let those whom have replied or looked at this thread to let everyone know I resolved this matter with DSE. Mrs. Tucker reassured me of their quality of customer service, and their strive to be the best in their field. Im happy we resolved the issue, and have a renewed faith in DSE. Thanks
08-21-2008 #11
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Great news ! Thanks to all those from Camaros.net that helped Bring this problem to light @ DSE. And to DSE for stepping up to the plate to do the right thing.
Al be it after some
