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Thread: Hotchkis Customer Service Rocks
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08-31-2006 #1
Full Blown G-Machiner
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- Mar 2003
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- Kirkland, WA
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Hotchkis Customer Service Rocks
I know we all hear about poor customer service, so when something good happens, I think we ought to share that as well. About a year and a half ago, I bought a rear leaf spring kit for my '69, and I just finally got around to installing it on the car, turns out I was missing one of the nuts for the supplied u-bolts. Now I don't know if it was always missing, or if it got lost, but I called Hotchkis, and they shipped one out to me, no charge, not even shipping. I think it's pretty cool when someone does what it takes to make things right, even when it's just a little thing like a replacement nut.
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09-01-2006 #2
Registered User
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- May 2005
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- St. Augustine, FL
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Yeah I had a great experience dealing with them when I ordered all my stuff.
Andrew Petty
09-01-2006 #3
Registered User
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- Dec 2004
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- charleston, SC
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I e-mailed them with some handling questions for my ext cab truck and they were quick with their response and very informative.
Robert's 1969 Camaro - 2002 LS1/T56, 10pt cage, Global West Stage III front suspension, HTH truck arm rear suspension, Sprint Cup 9" full-floating rear end, Fikse Mach V 17" up front 18" in the back and still working on it...
09-01-2006 #4
Registered User
- Join Date
- Aug 2004
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- Maine
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- 594
I had a similar experience with Auto-Meter. I bought some of their gauges from Summit, but they were short one of the little green light-bulb covers ("condoms" as the Auto-Meter rep called them). I called Auto-Meter and they got me a bag of them in two days. Makes me happy.
John
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