GM Performance Parts (GMPP)

[dhardison]

Does anyone have a contact at GMPP? I'm tired of messing around with my local GMPP dealership and would like to speak with someone directly at GMPP corporate about my ZZ572 issues/problems.

If you can provide a name/number I will NOT reveal my source......



Thanks,
Dan

https://www.pro-touring.com/forum/sh...ad.php?t=20927
https://www.pro-touring.com/forum/sh...ad.php?t=21941
https://www.pro-touring.com/forum/sh...ad.php?t=20887

[John McIntire]

Dan, this sucks about your 572, I dread the day I try and start mine. It's getting close though. I have a friend that works in the parts department at a local dealer, I'll ask him to snoop around. Where did you get your 572 from? Too bad you couldnt get that thing on a chassis dyno to simulate what is going on, i know you've already torn into it.

[WS6]

Have you tried searching GM's website or GMPP's website? Don't look for contacts. Look for vice presidents and the like. They can be found in usually the corporate section of a site. You may have to do some digging through the site, but it's usually there somewhere. The contact page would take you customer service. Just a thought. Hope you can get ahold of someone.

[dhardison]

Dan, this sucks about your 572, I dread the day I try and start mine. It's getting close though. I have a friend that works in the parts department at a local dealer, I'll ask him to snoop around. Where did you get your 572 from? Too bad you couldnt get that thing on a chassis dyno to simulate what is going on, i know you've already torn into it.

John, HOPEFULLY you don't have any of the trouble I'm experiencing. According to GMPP (through the dealership), they've only had to take a "handful" of 572s back. If it wasn't for bad luck, I'd have no luck at all.....

One thing that really burns my butt, is GMPPs lax attitude in getting anything accomplished. That plus the fact if they do replace the engine I'll never know what was wrong with this one. If you want I'll keep you posted.

[dhardison]

Have you tried searching GM's website or GMPP's website? Don't look for contacts. Look for vice presidents and the like. They can be found in usually the corporate section of a site. You may have to do some digging through the site, but it's usually there somewhere. The contact page would take you customer service. Just a thought. Hope you can get ahold of someone.

Trey, I tried the main GMPP website, but I'll also try the corporate site as well. Good idea, thanks!

[rocketman]

Tell your dealer you want a # for GMPP

[Skip Fix]

What's the latest???

[dhardison]

Most recently GMPP asked the that we verify the timing marks were lined up properly. Their thought was that maybe the cam gear was off by a tooth or more. The dealership offered to tear in to the 572 to verify, but with their blessing I did the work myself. After pulling the radiator, water pump, distributor, wires, plugs and headers, I lowered the trans tailshaft so I'd have enough room to drop the front of the oil pan (loads of fun). I pulled the timing cover but found that everything was aligned properly.

That was TWO weeks ago and my 572 is still in pieces. I'm afraid to put it all back together (so I can make some shows), but just as soon as I do they'll want me to tear it apart and check something else.

The dealership's GMPP contact was on vacation for a week so I lost time there, but the dealership has heard nothing since. I call them every freakin' day but for some reason GMPP won't return any calls they make (or so they say). I've personally tried to find some GMPP contact numbers, but so far I'm not having any luck there either.

My current inclination is to tear the dealership service manager a new a-hole, but they're the only GMPP liason I have at the moment. I keep telling myself that you catch more flies with honey than vinegar, but my frustration level is through the freakin' roof!

I have two major car shows to make toward the end of September, so I'll have to put it back together for that. After that I'm seriously considering pulling the engine and giving it to the dealership to make it right. As it is now I'm at their mercy and either do the work myself or take the car to them.

[Skip Fix]

What does the warranty say in writing on their motors?

Here in Texas the "deceptive trade practices act' gets you triple damages, not sure if your state has one. The presented this motor as good and well built to you. You have a motor that is not correct for whatever reason. I assume the warranty it should be replaced. Might be time to start mentioning legal resolutions to speed them up. I would demand they get you a new one. As you said them working on your car -would worry me.

[kennyd]

i have a gmpp 502 ,502hp that smokes . they tell me" they all do that " that is the word i get from the dealer also .

[WS6]

You know I wonder if you could try Scoggins Dickies and see if someone there might be able to get you a number. Also is there anyone at GM corporate that would control GMPP or are they some what seperate. My thoughts are to get a hold on someone at corporate that while not associated with GMPP directly would have over sight or at least power to say call this person or I'll look into it. I hope this all gets straightened out soon for you. Good luck.

[Neil B]

About 2 years ago, I submitted a question online to the old GMPP website. They responded a few days later using this email address.....

GM_Performance_Parts_Internet_Response_Team%GM@gm. com

It might be worth a shot.

[Neil B]

Also, I found this contact page on the new website....

http://www.gmgoodwrench.com/Contact/index.jsp

I well-worded comment submission might get their attention.

[dhardison]

What does the warranty say in writing on their motors

In a nutshell, "GM Performancem Parts warrants to the purchaser for the time and/or mileage indicated below, that it will repair or replace, at its option, using new or remanufactured parts, any GMPP engine or partial engine that fails due to defect in material or workmanship".

Since I installed the engine myself (vs. a GM dealer install), the engine is warranted for 12 months (parts only, no labor).

[dhardison]

i have a gmpp 502 ,502hp that smokes . they tell me" they all do that " that is the word i get from the dealer also .

That's not encouraging....

[dhardison]

About 2 years ago, I submitted a question online to the old GMPP website. They responded a few days later using this email address.....

GM_Performance_Parts_Internet_Response_Team%GM@gm. com

It might be worth a shot.

Thanks Neil, it is indeed worth a shot. I tried the contact page with no results.

[dhardison]

Well the GMPP dealership tech guy called me this afternoon. I assumed that all this time he was talking directly with a GMPP engineer, instead he's talking with someone in GMPP customer service who is then relaying the info to a GMPP engineer (can you say cluster-fck?). So after two weeks my update is that his GMPP cust. serv. guy is waiting on the GMPP engineers to give him an update.

I think it would be easier and faster for me to drive to Grand Blanc Michigan (GMPP corporate) and find the GMPP engineer myself.

[dhardison]

Today I located a phone number to the "GM dealer complaint line". I don't have any problems with the dealer itself but feel that this number might get me in touch with someone at GMPP corporate/engineering. I feel that I've been patient enough and at this point should circumvent the dealer, but at the same time don't want to ruffle any feathers at the dealership that might cause me more grief and delays.

So, should I wait a little longer and see what GMPP corporate/engineer comes back with or make the "dealer complaint line" call?

[Skip Fix]

I would think praising the dealership while complaining about GMPP and see if they have another line to call for GMPP complaints. Lots of praise for the dealership and their extra help.

I'd be going stir crazy and have to call nay number I had!

[WS6]

I'd have to agree with Skip. I'd make it very clear to whoever you speak with that the dealership has done nothing wrong. I'd also tell the contact at the dealer this is what you have done. Take it as a team effort to trying to get this resolved.