Vendor Delivery Time Experiences

[JMarsa]

All,

I'd like to read your experiences with various PT oriented vendors regarding delivery of ordered parts or custom fabrication. I'd like to get a feel for what the average experience is. Feel free to mention vendor names and whether it was good or bad and how long it took to get your stuff.

Thanks,



--JMarsa

[mdprovee]

Detroit Speed has great customer service. They are very helpful and answered all of my questions no matter how dumb. I ordered the Lower Control Arms from them. Got home last nite and they called to update me on the status of my order and when they expect to ship them. I never had to call them about it and ask. Delivery is exacttly as they say. I am willing to pay more for great customer service. There is just so little good customer service now days. It is just the all mighty dollar that matters to businesses.

Mike

[yody]

lets see here.....
Lees power steering;
4 weeks for power steering pump, resevoir, and filter
AFR;
took 3 weeks for my heads(fast) 3 months for my friends heads!!!!
Discbrakesrus;
3 weeks for a set of brakes to be powdercoated and shipped
Ron Davis radiators
3-4 weeks for radiators and fans
D+D performance
2 weeks for my T56
Hydratech
2 weeks for hydroboost
Local ceramic coating
2-3 weeks for 3 sets of headers
Hothckis
6 weeks for sway bar to be made
Dennys driveshaft;
2 1/2 weeks
CCW wheels
3 weeks for delivery of wheels(super fast)
local powdercoater
2 weeks on average
As you can see things take awhile, almost everytime, for the places that took longer than usual, there was usually a good excuse, waiting to get fans in, trying to locate a core, long line for build, etc... Every single one of those places has Excellent customer service!! Things just take longer than you usually expect. Of course i get everything from summit the very next day.

[JMarsa]

How do people here feel about a forum (or continuous thread) dedicated to vendors who have not met your expectations in terms of product quality, time to delivery or customer service?

--JMarsa

[B Cichocki]

Well, if anyone is at all interested in buying from Vintage Wheel Works, they come VERY HIGHLY recommended by me. I was in a time crunch to get a set of their 17" V45's for my Mustang. When I called to place the order, I asked what the turnaround on the set would be. I was hoping that I could get them within 3 weeks. They told me that they would be built by that afternoon and on the truck the next day! I got five of their wheels, with custom backspacing (not off-the-shelf pieces) on my doorstep in 2 days. Now that's how you do business.
-Brian

[Air Daddy]

Baer Brakes
It took 3 months to ship their GT+ front and Touring+ rear.
I love the brakes but I was a little disappointed in the service.
It took about two and a half months to get a straight answer from them.
The spindles were on back order.

[Norwoodx55]

I hesitated to respond to this, but I don't want anyone else to go through the same frustration I did without at least being warned. From GW I received bad attitude, several lies, long wait, and a very nice product. Be prepared.
Brett