Moser comes through!!!

[Motorcitydak]

For the details, I bought a Moser circle track full floating 9 inch rear axle back in early 2010 for my charger project. I am just now getting around to putting the guts into it and installing it in the car for good. Over the years I lost some of the small parts for it, seals, screws, etc. No problem, a couple items from Moser and I'm all good.

Well today I went to put the shafts in and get closer to finishing it. Turns out I was sent the wrong length shafts. My short side just barely hits the splines of the diff and the long side fully in sticks out an inch. Called them today and because the order was so long ago and I don't have my order number they can't search it since I guess that's all in some old filing cabinet. Basically they said I can buy another set of shafts at $180. To me that it's total bs, I shouldn't have to pay for a mistake I didn't make. My order was all from them, spec'd out and everything came in together, I even knew way back then that I would run a Detroit tru trac diff which I finally bought just a few months ago.



Does anyone have a contact at Moser I could talk to that would be able to help me here? I can tell within any a week of when I ordered the axle if they can search by date because so far I'm not getting any help

[spacepirate]

If you paid with a credit card, you might be able to give them that info.

[Schwartz Performance]

Jason Fosnaugh aka Foz (extension 212) is my contact over there.. Yes their old files are in a cabinet but i've had them pull many old ones for me. Whoever put the axles in there was misinformed on the pinion center, if one's too short & one's too long.

-Dale

[parsonsj]

5 years ago? And you don't have the paperwork either? I think you'd have to search pretty hard to find someone that would eat their costs in such a situation.

[Red67Mustang]

To me that it's total bs, I shouldn't have to pay for a mistake I didn't make.

I agree with the prior post... I don't think you are now faced with paying for their mistake - I believe you are faced with paying for your mistake... Which was waiting five years to confirm the parts you received were correct. Five years ago - this would likely not have been an issue, but I doubt any vendor would absorb the cost after five years and with no documentation.

I do wish you the best of luck though.

[TheJDMan]

Yes he should have verified he had received the correct parts but five years or not, this is not a big issue for Moser if you can get to the right person that can make a decision. A simple swap is not asking for much.

[Motorcitydak]

Thanks for the input guys. I didn't even have a diff to put in the axle until early this year. When I called them and told them what I was running they told me exactly what lengths I needed and they are over an inch off from what I got

Swartz, thanks I'll try to call that guy tomorrow

[72BBSwinger]

Also don't forget that these guys are human, and as such wires get crossed. Give them a chance to make things right before throwing them under the bus.

[Peter Mc Mahon]

You just got the diff now? Didn't you buy the entire unit from moser?

[Bonehead]

5 years ago? And you don't have the paperwork either? I think you'd have to search pretty hard to find someone that would eat their costs in such a situation.

Kind of hard to give a company hell for something that was ordered five years ago. At what point does this become your responsibility? 10 years after the purchase? Bruh....

[raustinss]

Kind of hard to give a company hell for something that was ordered five years ago. At what point does this become your responsibility? 10 years after the purchase? Bruh....

I have to agree, I know it's hard to do but this is a perfect example of why the pros are the pros. Us hobbyists need to learn the proper "flow" with building a car and making the correct parts show up when they should. It sucks but I suggest that you go buy a paddle because it seems your up..."that" creek

[SD67]

Agreed. Unfortunately I have done this too, bought things and realized some time later that they are not right. After 5 years, its up to us to own up to it and take the loss. Now, if this were 6 months, then perhaps there is some recourse. Good luck though, you might find the right person to help.

[minendrews68]

In a thread where it's a bad situation, I thought I'd share a good story. I bought most of the things for my Camaro back in the '07 time frame. When I got around to putting things together in the interior and dash (the speedometer to be specific). it didn't work correctly. It would read around 160 mph at 30 mph. Then it would stick at 100 at a stop sign. I called Autometer and told them what was going on and they had me try a couple of things that didn't work. I called back and they told me to send it in and they would look at it. I was honest with them and told them I bought it back in '07 but was just putting it into the car. I could document this by the pictures I had. It also only had like 9 miles on it. I sent it in they sent me a email back within a week and said they found the problem and was building a new one under warranty. I thought this was pretty cool!

[badazz81z28]

Ones too long and the other is too short....swap the axles to the other side? Anyways, $180 is not bad at all. I do agree you should have checked for the correct parts when you received them. without documentation, it's hard to see if the mistake was Moser of even proof of purchase.

Can they be shortened? Re splined?

[Motorcitydak]

Huge thanks to this board, Schwartz and Foz at Moser. I called him, laid out the story and said he believed me just asked that I send in what I have and a got a no charge exchange for what I need! Should be here Monday! I know I should have mocked everything up but until a few months ago I never had the $1400 third member too put into the housing. Again really happy with how this turned out and can't wait to wrap up the axle and move on with the car

[minendrews68]

All is well...

[parsonsj]

Changing thread title...

[TheJDMan]

Sweet!!!!

[Schwartz Performance]

Good deal!

-Dale

[Motorcitydak]

Very pleased, thanks for changing the thread title