ridetech setup(from frustrated to happy)

[66larkgs]

I just wanted to start this off with i just purchased all new ridetech control arms, shockwaves , and to me being a automotive high school shop teacher that is getting married in 5 months i have spent alot of cash with ridetech(i sold my other hotrod so i could afford to finish this one for the wedding). i purchased a e2 setup with a compressor, tank and a computor but it was missing the controller. I called ridetech exsplained i was missing the controller and ordered a e3 controller. $316.00 dollars later one is on its way.At that point i was as happy as can be.I thought i had a e3 setup but while looking at the setup closer i realized it was a e2 setup. Once i realized I messed up i called ridetech to let them know what happened and they were great about returning the e3 for exchange of the e2.i never opened the box and the day it hit my doorstep i paid to have it shipped back. well a few weeks have went by while my car is tieing up a lift waiting for a controller with it's brand new shockwaves mounted and uninflated and today the e2 arrives. i am so excitied to get it on the ground ,Well i must have made another mistake. When i opened it thier is no wire from the computor to the controller. I should have asked if it came with the controller, so i go on jegs to look to see if i can get a harness from the computor to the controller.. well i found the controller @ jegs part# con7003 for $200.00 . When i called ridetech the second time to let them know i messed up i asked if thier was a price difference and they said NO. I looked up the part number on my slip and it is con7001 which shows up as a e2 system. Why is jegs $100 cheaper and why didnt i get the 4 wire harness?Why was the part # different on my slip? shouldent it be 7001? i have been so excited about this setup because i am tring to build this 66 skylark and make it a real head turner and a performer and this just made me feel like i got lied too. any insight on this would be great.. i havent called them yet because i wanted some of your opinions first..
Thank You

Paul Estrella
66 skylark pro-touring
buick 401 nailhead with garret turbo 7psi boost
th400,c5 brakes, ridetech suspension
billet specialties wheels
built custom 9"with stange case and detroit locker

[MrQuick]

you might get the owner or rep here.

jegs is cheaper cause they buy in volume and can sell near dealer cost.

[ROLLDAMTIDE]

Not quite the same situation, but, I ordered upper and lower arms, and coilovers about a month ago to take advantage of their special, only to find out that the coilovers are on back order and am still waiting...

[66larkgs]

you might get the owner or rep here.

jegs is cheaper cause they buy in volume and can sell near dealer cost.

when i bought my shockwaves, The prices @ ridetech, summit and jegs were all the same. The parts were even shipped directly from ridetech when i ordered the rear setup from jegs.

Paul

[bret]

Not possible for you to have recently ordered or received an e2 from our shop...we haven't sold those for 3 years. I'll be back in the shop on Monday to gather the facts on this. Then you'll be able to rename your post (happy, enthusiastic) Hang in there until Monday.

If any of our dealers (including Jegs) are priced differently than our price at the shop, they have made a mistake...a typo or data entry error.

On the coil over order...our December sale was quite successful and we simply ran out of some sizes. As of today all coil over backorders have been shipped. My apologies for the delay!

[AndrewNTX]

.. i havent called them yet because i wanted some of your opinions first..
Thank You

Paul Estrella
66 skylark pro-touring
buick 401 nailhead with garret turbo 7psi boost
th400,c5 brakes, ridetech suspension
billet specialties wheels
built custom 9"with stange case and detroit locker

I found ridetech to be outstanding in customer service and attention to issues. I did a Falcon a few years ago, my first time installing an air suspension and their assistance made it a whole lotta fun. They have an excellent website with a forum where questions are answered promptly. Give the vendor a chance to resolve the situation, in my experience they went above and beyond, I was especially impressed!

[marolf101x]

First I have to state that we have not sold the e2 control system for a couple of years. As such the e2 is no longer "technically" supported, but we consider each case on an individual basis and do what we can to come to the best possible solution for the customer. So purchasing an e2 display is not an issue (so long as we have parts available).

Price Difference between ridetech and Jegs:
As we have not sold the e2 for a couple of years it's very possible that Jegs is incorrect. I state this also as we changed our entire part number system (each part now has an 8-digit part number). Jegs lists the old style part number, not the new one.
We make every effort possible to keep everyone's prices the same. Whether you buy it from your local hot rod shop, directly from us, or from the "big box" part stores the prices should be the same. We don't give huge price breaks to the big guys because they buy more.

Receiving the correct parts:
As you did not purchase the control system directly from us we are relying on the customer to tell us exactly what parts they need to make the system complete. I'm sorry it was not explained that the display you purchased was the display only and did not come with the harness. Please contact us during business hours and we'll make sure you get the harness you need.

Car stuck on lift:
We have a very simple solution. . .put air in the bags and move the car. (You can drive it like this for months if you'd like.) We offer an inflation kit that allows you to do just that (it's some airline and Schrader valves):
http://www.ridetech.com/store/inflat...-4-elbows.html
Or you probably have enough fittings and parts laying around the shop that you can get this accomplished and not spend any money.

What to do now:
Please contact us Monday and we'll do whatever we can to get your vehicle up and running! Bottom line, we are all hot rodders and have been in your situation. . .all we want at that point is the issue resolved!

[Protour_Pinto]

I purchased a used ridetech kit for my Pinto/Caddy project. I had a couple questions, called ridetech and they guy on the phone was more than helpful and had the information I needed. Topnotch customer service.

Once its on the ground you will enjoy the product!

[66larkgs]

my orginal invoice number is 0177247-in which i purchased the e3 and the second one is 0177660-in which i ordered the e2 (part#31297001)from you guys). i have been very impressed with that a company as big as yours i get a reply within one day from the president and a R&D guy!! This says alot about your guys and company I thank you for that. It is easy to be like i wont answer it today and deal with it on monday but you put me at ease with just a simple we will work on it.. Thanks Again for that and if possiable please let me know the part for the harness and i will order it up on monday.
Thank You
Paul Estrella

Not possible for you to have recently ordered or received an e2 from our shop...we haven't sold those for 3 years. I'll be back in the shop on Monday to gather the facts on this. Then you'll be able to rename your post (happy, enthusiastic) Hang in there until Monday.

If any of our dealers (including Jegs) are priced differently than our price at the shop, they have made a mistake...a typo or data entry error.

On the coil over order...our December sale was quite successful and we simply ran out of some sizes. As of today all coil over backorders have been shipped. My apologies for the delay!

[MrQuick]

Not possible for you to have recently ordered or received an e2 from our shop...we haven't sold those for 3 years. I'll be back in the shop on Monday to gather the facts on this. Then you'll be able to rename your post (happy, enthusiastic) Hang in there until Monday.

If any of our dealers (including Jegs) are priced differently than our price at the shop, they have made a mistake...a typo or data entry error.

On the coil over order...our December sale was quite successful and we simply ran out of some sizes. As of today all coil over backorders have been shipped. My apologies for the delay!

i stand corrected, sorry brett

[marolf101x]

Paul,

You are looking for part # 31900032 (e2, 12 foot ECU to display cable).

[darren@ridetech]

Paul, tried to call you a couple times, you voicemail is full, so i can't leave a message. Give me a shout when you get a chance. 812-481-4706.

[66larkgs]

Just so everyone knows these guys are great!! they all went out of thier way to make sure my issue was solved in a fast manner.. can't say you get this type of service everywhere but will buy again from in a heartbeat and reccommend everyone else do the same.

Thanks again

Paul

[ROLLDAMTIDE]

I have a positive update as well..... Uh, well sorta..... All my parts shipped I/5/12, just not to my house. They shipped to the dealer (for whatever reason) .. So I'm just assuming the dealer is waiting on parts from another couple of sources (combine shipping?) anyway, I talked to nick at ridetech today and he was of great help. I'll be ordering direct from now on.... #lessonlearned

[brownz]

Ride tech = great customer service!!!

[BulldawgMusclecars]

Great parts, great service, great people...you can't go wrong with ridetech.

[SicMonte]

Darren is the man over there!! He has helped me out alot...and still continues to help!

[AintQik]

I like their stuff, and service a lot. I was leary about the new coil overs because I see them as air bag people but I was wrong. The coil over and 4 link were pretty neat. Customer service was above and beyond.

[68vert]

Not to hijack your thread but I think it's awesome Brett is on here and responsive. I just ordered the first round of my ridetech setup and can't wait to get it on my camaro so I can autocross with Brett & the rest of the ridetech guys;)

[JRouche]

Same satisfaction I have been getting from AR all along. In a way for me who deals with many aftermarket performance parts companies as a cunsumer its CRAZY!! AR should patent the customer service ethics they have. OH WAIT!! Customer service USED to be like this across the board. Solly, no patent, its public domain now its so old, people just forgot about it.

Its almost a shame that a company that puts out some solid high performance parts is just as well known for the customer support. And the shame is NOT on them. Its on ALL the other companies that DONT want to expend the payroll to hire qualified folks that CAN answer the questions or dont want to work with a customer that had issues that was completely out of their (AR) hands.

I think in this day and time when folks have to spend wisely its wise for any company to put some effort into the other side of the business which goes beyond production but ALSO customer care.

Many companies have lost that skill or are too greedy and dont want to deal with a dissatisfied customer. Its cheaper for them to drop a customer VS hiring qualified personnel and having a support staff that is ready to handle the entire product line. Skilled support staff can be as expensive (if not more) than skilled production staff. Many companies choose to save some money on the support side. ridetech has not!!

I really hope that trend continues. JR