? about DYNAMAT

[Happyfunballs]

Just an update fellas. I purchased the Fatmat kit from fatmat.com, and their "fast shipping" took three weeks. I called/sent emails numerous times. My package arrived without the "kit" part. For $129.99(after shipping), I've got two rolls of mat. I'm missing the roller, cleaner, knife, etc. The following is the final email I sent them:

Sent: Tuesday, March 08, 2005 6:02 PM
Subject: Re: FatMat Order Tracking Information


I received my order today after a 3-4 week delay. Having ordered a "kit" at the onset of this adventure, I find that my order, upon receipt, wasn't a "kit" at all. I received two rolls of the sound deadener in a 1 of 1 box.....that is all. I'm missing the roller, instructions, cleaner, and knife.....the key ingredients to the "kit".

When I first called about the lack of attention to my order(after multiple calls and emails....approx. two weeks later) I spoke with a gentlemen that assured me that "I was in good hands." It appears that these "good hands" forgot to place the rest of the "kit" in the box to be shipped.

Please put the balance of the "kit", that you failed to send me, in a box and overnight it to my shipping address. This is the least you could do after the lack of attention you have shown my order. I have also left you a voice mail.

RB





Needless to say I still haven't received the balance of my kit, and the overnight didn't happen. I would think twice about ordering from fatmat.com.