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10-10-2006 #7
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- Join Date
- Aug 2004
- Posts
- 957
You guys are WAY too kind, I truly wish that we could be far better than we are today in terms of customer service and communications. It is the weakest link in the endeavor so far, I know it, and am completely intent on doing something about it and will in the near future. As I have stated before, the customer base that we have to date is just amazing, all completely passionate folks and have been extremely helpful to us in more ways that I can thank them for. Still, we need to improve, and will.
As folks will see when Ken posts some pic's, this is going to be a non-ordinary build, and is frankly going to be a good experiment for us. We made the decision, reluctantly, after MUCH communication and deliberation to work with him on installing a "different" rear housing assembly on his project. Ken frankly would not give up, which we love: a dude who knows exactly what he wants. We said "no" several times, until we saw some of the projects he had worked on in the past, and talked to him at length about certain areas of the build. Should be extremely educational.
You know, I just thought of something. I have to turn the compliments around from our perspective. If every company had customers as good as those we have had to date, that'd be pretty special. Kind of cool, frankly, I hope it lasts!
Mark
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