Where is Frank from Prodigy?

[bgray]

Does anyone if everything is well with Frank at Prodigy?

I ordered 2 full brake kits from him over a month ago, havnet seen anything, I have called, and email them multiple times. I know from past dealings this is not like him...

anyone know??

Brandon

[Steve68]

SWAMPED

lots going on in the shop, and they're minus some people, stretched thin,


Don't worry, I'm waitn too........

[Patrick]

He's good. He's was slammed with the Mecum auction and now playing catch up. I'm sure he will contact you soon.

[bgray]

Well I hope so, I cant get through to them at all. I cant wait for parts, but zero contact or return makes me worry

[ProdigyCustoms]

No worries, I am here, just had a rough couple weeks of being to busy and also a main man down. Actually a victom of our own sucsess right now. Got a solution for that around the corner. I only have a email from you and I did put it n the check on it and get back to him column, then didn't, opps!

People have got used to getting me in the evenings, The office line is a cell phone so I am accessable but I don't always carry it home at night, gets kinda crazy sometimes. And the business is getting way to big for me to answer all incoming calls. So soon there will be someone answering directing the calls to me I need. Anytime someone cannot reach me they can always call Lisa at 407 832 1824.

I am back on top of things now and almost caught up, call me in the morning.

[SicMonte]

Frank don't worry...you're still the man.

[MrQuick]

Frank worried? nahhh

[Project69]

Low on man power at the shop? or just up to your neck in projects?

[meenaggie]

Brandon, You are not the only one waiting on parts and finding it hard to get a hold of Frank these days.

When you do finally get your parts (and you will) double check them closely as I have a few mixups from Prodigy:
1. wrong coupler with Ididit column (incorrect part sent twice)
2. no sender with Rick's gas tank that was part of package (was told is was an back order but right after my call one got sent out)
3. he resold my radiator to another customer after I sent it back for onyx upgrade - he has had my radiator (now someone else's) since last summer and I still don't have a replacement one from him yet nor a credit back for what I paid for onyx upgrade
4. he forget to place an order for a rear end with Moser until I called for an update a month after the initial order
5. he waited over a month to place an order with three vendors (Precision Coachsworks, Electric Life and Vintage Air) after accepted my order and ran credit card - parts from Precision Coachworks showed up 3 days after he put order in based on invoice in packaging slip
6. long story but he offered to process the Autometer tach rebate ($60) on my behalf - I sent him a completed form and he was going to cut the UPC and mail it in for me before the tach shipped - thought it was going to be awesome customer service - but he ended up forgetting and I have never heard a word about it since and I am out the $60 rebate

I am not trying to beat up Frank as most of the above ended well - free upgrade to billet yoke on rear end and free upgrade to stainless on vibration reducer u-joint from Ididit at price of rag joint but I was out return shipping. The radiator is a major sore spot as Frank is no longer offering the onyx upgrade and I am out the $60 it took to ship him the radiator back for the upgrade. Also, the Autometer rebate upsets me as he offered to do it without asking (I did not ask for him to go the extra mile). I could have got the rebate sent in via other means that were a lot more complicated but it would have got done.

For Frank to say that you can contact Lisa anytime he is unavailble is absolutely untrue. I have never had Lisa pick up the phone when I call and Frank even told me for over a week her cell phone was not working. That doesn't bother me becuase Frank eventually returned my calls and emails but to say call Lisa when Frank is available is a process that has proven not to work on several occasions.

For what's its worth, I just wanted share my experience with Prodigy. I have bought a lot of parts from them and who knows I might buy more. It is good to hear he is trying to correct this issue. I am glad to hear I am not the only one having a hard time getting my parts either.

[martin 1768]

i ordered my stuff with lisa. Air pod 3 and a complet set of glass for my camaro, it was ready to pick up when i came to san francisco, just as promished.
So for me it worked fine.

[ProdigyCustoms]

Well, Meenaggie, your order was a disasater, some our fault, some vendors fault, mosly my personal fault.

As you mentioned, everything has been handled soon as I am aware, and you ARE NOT out the shipping on the Oynx, I told you that would be refunded. I have given up on the Oynx program, ruined 2 radiators doing it trying to make it work.

The rebate is covered by us

Other then you vents which I need to investigate your 100%.

[ProdigyCustoms]

To the OP, I mentioned we could ship the small kits almost immediately but the big ones would be a bit.

[ModernMuseum]

I too am awaiting thousands worth of parts (upper four figures) from Frank; my initial order was placed five months ago. That's right, five. :nopity:

They finally called back yesterday, though I'm sure more delays are in store.

If you do order with them, expect do to your own QA/QC to make sure you got all the parts. Hopefully they will staff up on manpower soon to live up to their previous rapport.

[ProdigyCustoms]

As I mentioned all, A victom of our own succsess. Buisness was up again last year 40% overall and lost a key guy at a busy time. Combine that with some health issues for both Lisa and I which are under control very well now, some monthly magazine deadlines, this auction commitment, and yup, perfect storm.

Prodigy Customs is over 2 million in sales now, so a messed up order here and there is offset by 100 perfect orders.

Many times things are my fault, company and personally. There also is back orders from manufacturers that are a nightmare for us to handle. Have a solution for that coming to called inventory, we have reached that point and are already starting with many products. Which included moving to a bigger place to stock inventory.

[Derek69SS]

Frank, what's the status of my Vintage Air kit? Has it shipped yet?

[ProdigyCustoms]

Hey Keith, I paid more then retail to order your back ordered front drive kit yesterday, try finding a GMPP front drive, I bought it from a another dealer and paid more then I sold it for on the engine to fill the order. Same with the ECM, try finding one, I paid $70 more for the ECM then I sell them for to get it to you.

Also, when you ordered your wheels wrong, I did send a set of centers, $2800 worth, at my expenses. No one in the business would do that.

[ProdigyCustoms]

Yes sir, shipped and on the way, should be there Weds

[Derek69SS]

Thanks Frank!

[ModernMuseum]

Hey Keith, I paid more then retail to order your back ordered front drive kit yesterday, try finding a GMPP front drive, I bought it from a another dealer and paid more then I sold it for on the engine to fill the order. Same with the ECM, try finding one, I paid $70 more for the ECM then I sell them for to get it to you.

Also, when you ordered your wheels wrong, I did send a set of centers, $2800 worth, at my expenses. No one in the business would do that.

Yes, Frank. I appreciate that, although I think some of these expenses would be nullified if placed on time many months ago. I would gladly pay any cost difference to have my parts here in a reasonable amount of time.

And yes, that was my screw-up, and I did offer to cover any associated costs, but props to Prodigy for covering that. I sent several unanswered emails asking when/where to send the unused centers back, but received no reply. Then, when you were in a pinch and needed them over-nighted, I took off work early the very same day to make sure they made the overnight pick-up.

Anyway, everyone knows that Prodigy Customs is a solid company, but sometimes just takes on more than they can handle. We just want our parts so we can finish our projects. :cheers:

[Vegas69]

Bro, get you a $12 an hour assistant. One of the best things I've ever done for my business. You take the sale calls, they place the orders and all the follow up, books, etc. I guarantee you will wonder why you didn't do it a loooooooong time ago. That will allow you to spend your time on what you want vs. pushing paper.

[ProdigyCustoms]

Thanks Keith, I never asked for a penny on the wheel deal and that was BEFORE your big order for the motor and trans. You would not believe how many set of wheels and centers I have bailing people out of incorrect orders on their behalf. No one will do that. I got lucky and found someone that could use those odd ball centers and was willing to pay the overnight to get them, and I managed to recoup $2800 for wheels that are really our of my market place. And I appreciate your getting these out.

Normally what happens in a situation like this is 100 good deads above and boyond the call of duty go unmentioned.

I went to a seminar 20 years ago and someone told me something that stuck, make someone happy, they MIGHT tell one person, piss someone off and they will bitch about it continously until they run out of breath. And now we have the internet. And i have been trying to make too many people happy, and pissed a few off in the process. Like I said, changes ahead.

I just looked, we did 1157 orders last year! Holy crap. Thats a lot.

[ProdigyCustoms]

Bro, get you a $12 an hour assistant. One of the best things I've ever done for my business. You take the sale calls, they place the orders and all the follow up, books, etc. I guarantee you will wonder why you didn't do it a loooooooong time ago. That will allow you to spend your time on what you want vs. pushing paper.

Well, I lost mine soon as I got him trained damn it. Space has been a big issue, like I said, big changes ahead.

[trapin]

Guys we appreciate the civility in this thread as it seems it's not gotten out of hand....yet. We ask that if there are any further concerns that you contact Frank directly. We understand your issues but we also understand the challanges that occur when a small business becomes successful and just needs the time to catch up. I'll also remind you that no one is more "plugged in" to this community or this hobby as Frank is. If you were going to have issues with backordered parts or waiting issues than you would want to have them with Prodigy because through the years on this website they have always demonstrated a "no man left behind" way of doing business.

Thanks everyone.

[SicMonte]

I just want to say a big Thank You to Frank for making my first order ever with Prodigy an awesome one. I called him up in early January and asked him about the Baer T4 set up for a gbody. Over a few phone calls and texts he really helped me iron out all the details about the order and then I finally ordered them. Within two days I had an email from Lisa with the invoice. Frank told me they would be at my door in 4 weeks and they were delivered in 3.5 weeks! During those couple weeks I have called and texted him with some other random questions and every time he has talked to me about my questions. The day the brakes arrived I texted him a couple pics and he replied within 30 minutes.

This was my first ever order from him and he made me feel like I was a $1,000,000 customer. So thanks again Frank for my experiance with your shop...there will be many more I can assure you.

[eburke]

Hate to jump on the band wagon here but I had some work done to my car last year and have been trying to get some issues fixed and have called Frank and his son and sent emails and still have not gotten them fixed. The two issues that I have left is the HGM transmission controller when it comes on you get an error code and you have to press the same button 10 times in order to clear it and the belt on the pulley is riding on top of the pulley and appears to be wearing out quicker then it should. As for the rest of the car everything is great but I would like to get these fixed they are aggravating and I don't want the belt to just disintegrate while driving it is already showing some wear and I have not put many miles on it.
Ed

[ProdigyCustoms]

Eddie, I have offered and I am happy to pay someone there or do it here either way. Both issues showed up after testing and time. We are not going to capable of fixing this by phone. As you know I have offered to pick it up next time through Fayetteville but that has not happened yet. And last I talked I assumed this was handled, first I have heard about it since December.

If you want I can make arrangements to have it shipped here, I will cover it, or have someone there handle, either way.

I cannot offer more then that.

[Damn True]

Please call Frank directly. He's back in action, and readily available.