Anyone deal with Hot Rod Air Inc?

[BigBlockOlds]

I have one of their evaporator's I bought from Summit Racing that I'm using in my '87. Have everything mounted and ready to go.

Back in July I sent them my stock HVAC controls along with the solenoids and switchs that came with my evaporator so they could modify everything to work together.
Was told the service would cost $215 plus shipping.

Come September I hadn't heard anything so I emailed the salesman who took my order. I also sent him the vacuum/wiring diagram out of my Chassis Service Manual thinking it might help them.
Was told it shouldn't be much longer as they were just waiting on a few switches to arrive.

October comes and goes and I hear nothing.

By the end of November I email my salesman to see what's up. Don't hear anything.

December roles around and I email him again...nothing.

January comes and I email them directly from their website...nothing.

I call them a week later and finally get ahold of someone. He ends up putting me on the phone with the owner who apologizes and says it somehow fell through the cracks and that they'd get it out to me the following week.

3 weeks later I call after not seeing anything and I get the owner again. He apologizes again and takes down my email address so that he can email a tracking number, etc. when they send it out. Said he's going to look into what's taking so long.

That was around the beginning of February and I still haven't recieved my parts yet or even heard anything from them.
Its been so long that the credit card I gave them to charge everything too is now no longer valid as I got a new one in the mail. I tried calling today and all I get is the answering system that sends you to the voice mail. But then it says the voice mailbox is full and to try back later.

Have any of you had bad dealings with this company? Would I be out of my mind asking them to knock of some money from their original quote because of this huge mixup? I mean I'm a pretty patient person and I really had other things to work on with the car up until now but this is bringing me to a standstill. I need to finish the wiring and AC plumbing, etc. so that I can put the dash back in for good and make sure everything is working properly.

Thanks,