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    Results 1 to 12 of 12
    1. #1
      Join Date
      Feb 2018
      Posts
      21

      Ridetech and Summit shipping issues

      Just need to vent a bit. Been here for a few years and have gotten great advice. Just want to tell everyone my experience ordering the ridetech rear 4 link from Summit. So the first box came with literally parts falling out of it. UPS dude had to pick up 2 pieces that fell out of a hole in the box. So I open the box and most parts were just loose in the box. So all of the bars had heavy stretches and a few chips of paint. Obviously I wasnt too happy called Summit and they agreed to ship me out a second box. Got the new box today and surprise surprise same problem parts are scratched with chips in the paint. Now everything is still functional but we all know when we spend this type of money we wanna see nice shiny new parts. Summit offered to takeoff $200 which at this point Im going to take. But this whole situation really took the wind out of my sails. Ive been building my 68 for the last six years making upgrades whike keeping the car on the road. wanted to go 4 link and finally pulled the trigger and this happened. Anyone else has this type issue with ridetech parts. Or is this just a raw case.



    2. #2
      Join Date
      Nov 2006
      Location
      Mountain Springs, Texas
      Posts
      4,072
      Country Flag: United States
      That doesn’t sound like the packaging anything ridetech I have bought had. It was always well packaged.

      Of course it goes without saying you are lucky the parts were in stock. Almost everything is unobtanium these days.

      Don
      1969 Camaro - LSA 6L90E AME sub/IRS
      1957 Buick Estate Wagon
      1959 El Camino - Ironworks frame
      1956 Cameo - full C5 suspension/drivetrain

    3. #3
      Join Date
      Feb 2018
      Posts
      21
      Yeah I really don’t think it has to do with ridetech or Summit. I just think UPS tossed the box around to much.

    4. #4
      Join Date
      Feb 2019
      Location
      Kankakee IL
      Posts
      328
      As mentioned, loose stuff bouncing around in the box doesn't sound like ridetech packaging. When I bought my full coilover suspension from them it was so well packaged it was really over protected. Every piece had protective sheet around it, everything was in it's own box, etc. I almost considered calling them to see if they wanted it all sent back to be reused it was so overdone.
      Tracey

    5. #5
      Join Date
      Jul 2019
      Location
      Ohio
      Posts
      199
      Country Flag: United States
      Yeah, ridetech stuff I've received was VERY well packed. Sounds like UPS played football with it - that's a heavy box too. I've had 1 package delivered by UPS this year that was beat to crap, so much so it was obvious they repacked it and taped it up before delivery. Fortunately nothing was damaged. UPS had it waiting for delivery at the local Depot for over a week.

    6. #6
      Join Date
      Feb 2013
      Posts
      1,335
      Country Flag: United States
      We've always packaged things very well but have had to try even harder over the last couple of years. I'm not sure what has happened with all of the shipping companies but we've experienced way more "lost" and severely damaged packages than we ever have. I actually just received a video from a customer of a driver chucking a box of control arms over a fence instead of walking it up to the door. It's just frustrating in these situations. Some of the parts are heavy but we have done the best with packaging that we can (even had boxes built for specific kits so the parts couldn't move around) but they can still manage to find a way damage them every now and then. I can't imagine how often Summit has to go through this exact thing with the thousands of parts they ship out but they're always very good to work with, when this happens. If you need any other help, feel free to give me a call at the shop.

      Thanks,
      Josh


      Ridetech Suspsension
      Tech Specialist
      Phone: 812.481.4734

      Project Fox
      1979 Trans Am

    7. #7
      Join Date
      Nov 2014
      Location
      Byron, Ga
      Posts
      95
      Country Flag: United States
      ridetech packaging has always been way over done, these delivery don't give a damn tho


      '66 Chevelle BBC/TKO600r, Holley Sniper EFI, Tanks Inc, RideTech Air Ride, Wilwood, Billet Specialties Toploaders 19"/20", Nitto NT555G2, Octane Lighting LED, DIGI-TAILS Front & Rear, Randy's Spoiler

    8. #8
      Join Date
      Nov 2018
      Posts
      556
      Country Flag: United States
      It's a UPS thing. Where I am we have one great UPS driver, and when he delivers stuff it comes in decent shape. Then there are the other guys, who show up with damaged boxes sometimes, other times they literally stick the parts somewhere under the trees (in a heavily wooded area), take a closeup picture of the box under the tree (as if you can identify one specific oak tree by the base in a field of thousands) and claim it's delivered. It's bad enough that pretty much everyone in my area has the direct phone number to the local UPS depot. Fedex, never an issue. Can't say on USPS, because I live so far out in the sticks they're afraid to come out here.
      2021 Durango R/T
      2008 Colorado beater
      2003 Dakota project-o-mobile

    9. #9
      Join Date
      Oct 2006
      Posts
      629
      Country Flag: United States
      Yep as usual, the pencil pushers doing women's work blame the working man..

      You should be able to throw the boxes around with nothing happening to the parts. Whoever packaged this over priced junk the guilty party. UPS and the US postal workers got better things to do then throw heavy packages around and blow a sweet, union, fifty-sixty grand a year gig.

    10. #10
      Join Date
      Jan 2012
      Location
      Plymouth, MA
      Posts
      41
      Country Flag: United States
      The problem is these boxes are too heavy.
      I cant really blame a person who weighs
      150 lbs trying to load and deliver a 150 lbs package. Should be packaged in multiple boxes.

      John

    11. #11
      Join Date
      Feb 2013
      Posts
      1,335
      Country Flag: United States
      Quote Originally Posted by pitts64 View Post
      Yep as usual, the pencil pushers doing women's work blame the working man..

      You should be able to throw the boxes around with nothing happening to the parts. Whoever packaged this over priced junk the guilty party. UPS and the US postal workers got better things to do then throw heavy packages around and blow a sweet, union, fifty-sixty grand a year gig.
      Are their things that we could do better? Absolutely, there's always places to improve. However, packaging is one that we've always focused very hard on. We've done everything in our power to make sure our parts make it to the customer in tip-top shape. At the end of the day, should you be able to throw boxes around and the parts still be alright? That's the goal. When I worked in shipping (before I was a pencil pusher ), you wouldn't catch me throwing boxes because the parts inside didn't belong to me. I've always believed that you should treat everyone and their property the way that you want to be treated.

      Quote Originally Posted by Vortech404 View Post
      The problem is these boxes are too heavy.
      I cant really blame a person who weighs
      150 lbs trying to load and deliver a 150 lbs package. Should be packaged in multiple boxes.

      John
      If we were shipping a 150lb box, I would agree with you. The kit the original post is referring to is a 65lb, heavy duty box, that is built specifically for the cradle/bars with added support around everything in it. You'd be hard-pressed to build a better box...
      Last edited by [email protected]; 05-13-2022 at 05:14 AM.


      Ridetech Suspsension
      Tech Specialist
      Phone: 812.481.4734

      Project Fox
      1979 Trans Am

    12. #12
      Join Date
      Feb 2019
      Location
      Kankakee IL
      Posts
      328
      Quote Originally Posted by pitts64 View Post
      Yep as usual, the pencil pushers doing women's work blame the working man..

      You should be able to throw the boxes around with nothing happening to the parts. Whoever packaged this over priced junk the guilty party. UPS and the US postal workers got better things to do then throw heavy packages around and blow a sweet, union, fifty-sixty grand a year gig.
      50-60?!!

      We're more at $100-130k year.
      Tracey