Ridetech customer service

[streetk14]

Do these guys answer emails? I’ve sent two now over the last couple months, and nothing. The emails have been sent to [email protected]. I’m looking to buy some products, but this is a red flag, making me consider other manufacturers.

And before anyone asks; no, I haven’t called them. I’d much rather deal with tech questions via written text.

[dhutton]

Try [email protected]

[Motobrewmaster]

Andy, my experience with ridetech customer service has been good. While I did not get an immediate response they did get back to me. In fact Josh who is on here called me and discussed the questions I had. Hopefully you hear back soon from them.

[streetk14]

I guess I’ll message Josh. Strange that neither of my simple inquiries have been responded to though. On the other hand, I emailed DSE last night and had a response first thing this morning.

[Josh@Ridetech]

Hey man! I got your email and shot one back over to you a little bit ago. I just got a message from Andrew on Instagram to come check this out. I’ll have to dig into the sales email thing, I got yours in my inbox though so we’re good to go! I sent you my direct line or your welcome to email me, either one!

[streetk14]

Thanks Josh. I emailed you back with my questions.

For what it's worth, I sent my original inquiries on February 15 and March 22. Just in case you're wondering what happened, as am I.

[71maroesteban]

Same issue with trying to reach them. I’m in sales and the first thing you learn is if a customer reaches out through email it means they are also on the web with other tabs open to your competitors. DSE responded to my emails within the hour. Lack of communication is a turn off

[streetk14]

Bringing this one back. Just bought a bunch of parts from ridetech, and can’t seem to get a response. Sent an email to “sales@ridetech” this weekend, then an email and PM straight to Josh. Still nothing. I understand that places are sometimes stretched thin these days, but this doesn’t seem to be a new trend. Starting to regret my purchases.

[dhutton]

Bringing this one back. Just bought a bunch of parts from ridetech, and can’t seem to get a response. Sent an email to “sales@ridetech” this weekend, then an email and PM straight to Josh. Still nothing. I understand that places are sometimes stretched thin these days, but this doesn’t seem to be a new trend. Starting to regret my purchases.

Give them a call.

I noticed that Fox dropped the low volume items. I’m sure they are squeezing everywhere to increase profits.

Don

[67-LS1]

I was in sales for 30 years and one rule I had from day one was return every call/email on the business day I got it. 4:30ish everyday I double checked emails and voice mails and responded to every single one. Even if only to say I’ll get back to you in the AM.
IMO, there are few things more frustrating then not knowing if a response is coming.
Now there are automated systems that reply to inquiries that let the customer know the inquiry was received and can tell them approx when to expect a reply.

[streetk14]

Give them a call.

I noticed that Fox dropped the low volume items. I’m sure they are squeezing everywhere to increase profits.

Don

I guess that’s my next step. I have a bunch of questions concerning parts I’ve already bought, as well as parts I’m looking to buy. It’s MUCH easier for me to get that all down in text, and nice to have the responses saved for future reference.

Hopefully I can get a hold of Josh, as he has been very helpful when I’ve been able to contact him. I’m still baffled that I’ve NEVER received any responses from the main ridetech email contact. It’s like they’re just ignored or nobody monitors that account. I’d honestly think most companies would prefer email contact these days.

[csouth]

I call and take notes and I have had ridetech on the phone several times. I write my questions down and take notes under each. Its easier for me than having to search for an email if I'm in the garage working. I feel it prevents back and forth if there is even a minor misunderstanding of what I am asking.

[BonzoHansen]

I never heard back from an email to that address. I need to call them.

Bringing this one back. Just bought a bunch of parts from ridetech, and can’t seem to get a response. Sent an email to “sales@ridetech” this weekend, then an email and PM straight to Josh. Still nothing. I understand that places are sometimes stretched thin these days, but this doesn’t seem to be a new trend. Starting to regret my purchases.

[streetk14]

I call and take notes and I have had ridetech on the phone several times. I write my questions down and take notes under each. Its easier for me than having to search for an email if I'm in the garage working. I feel it prevents back and forth if there is even a minor misunderstanding of what I am asking.

I left Josh a voicemail at his direct extension yesterday. We’ll see if I get a return call or email. That said, I still find it very strange that they don’t respond to emails.

[streetk14]

I left Josh a voicemail this weekend. At this point I’m doubtful I’ll get a response, but we’ll see I guess.

[Josh@Ridetech]

Bringing this one back. Just bought a bunch of parts from ridetech, and can’t seem to get a response. Sent an email to “sales@ridetech” this weekend, then an email and PM straight to Josh. Still nothing. I understand that places are sometimes stretched thin these days, but this doesn’t seem to be a new trend. Starting to regret my purchases.

Give them a call.

I noticed that Fox dropped the low volume items. I’m sure they are squeezing everywhere to increase profits.

Don

I was in sales for 30 years and one rule I had from day one was return every call/email on the business day I got it. 4:30ish everyday I double checked emails and voice mails and responded to every single one. Even if only to say I’ll get back to you in the AM.
IMO, there are few things more frustrating then not knowing if a response is coming.
Now there are automated systems that reply to inquiries that let the customer know the inquiry was received and can tell them approx when to expect a reply.

I guess that’s my next step. I have a bunch of questions concerning parts I’ve already bought, as well as parts I’m looking to buy. It’s MUCH easier for me to get that all down in text, and nice to have the responses saved for future reference.

Hopefully I can get a hold of Josh, as he has been very helpful when I’ve been able to contact him. I’m still baffled that I’ve NEVER received any responses from the main Ridetech email contact. It’s like they’re just ignored or nobody monitors that account. I’d honestly think most companies would prefer email contact these days.

I call and take notes and I have had Ridetech on the phone several times. I write my questions down and take notes under each. Its easier for me than having to search for an email if I'm in the garage working. I feel it prevents back and forth if there is even a minor misunderstanding of what I am asking.

I never heard back from an email to that address. I need to call them.

I left Josh a voicemail at his direct extension yesterday. We’ll see if I get a return call or email. That said, I still find it very strange that they don’t respond to emails.

I left Josh a voicemail this weekend. At this point I’m doubtful I’ll get a response, but we’ll see I guess.

Guys, I’ve been out of the office since last week with Covid and I just got this forwarded to me. Tomorrow will be my first day back at work (I’m still working remotely). I have a ton of emails and voicemails to catch back up on. I can’t speak for any of the other guys at the shop while I was gone but I would appreciate a little bit of a break on here. I’ve always done my best to help on here and take our business very seriously and that will never go away. I’ll answer all of the emails, PM’s, and voicemails as fast as I can. That being said, it won’t hurt my feelings one bit if any of you want to call tomorrow and get me on the phone (I welcome it actually, I’d rather communicate via phone as we can get everything answered right then and make sure everything is spot on). Again, I’m not ignoring any of you, I couldn’t do absolutely anything for the last week.

[csouth]

Guys, I’ve been out of the office since last week with Covid and I just got this forwarded to me. Tomorrow will be my first day back at work (I’m still working remotely). I have a ton of emails and voicemails to catch back up on. I can’t speak for any of the other guys at the shop while I was gone but I would appreciate a little bit of a break on here. I’ve always done my best to help on here and take our business very seriously and that will never go away. I’ll answer all of the emails, PM’s, and voicemails as fast as I can. That being said, it won’t hurt my feelings one bit if any of you want to call tomorrow and get me on the phone (I welcome it actually, I’d rather communicate via phone as we can get everything answered right then and make sure everything is spot on). Again, I’m not ignoring any of you, I couldn’t do absolutely anything for the last week.

I totally understand... Glad you're feeling somewhat better. I was pushing phone over email to the OP..... I much rather talk to someone over email.

[streetk14]

Thanks for the help today, Josh. Glad you’re back and well.

That said, there does seem to be an issue with the “sales@ridetech” email contact like I mentioned. I could see that being a big turn off to potential customers that aren’t on this forum or have had any personal contact with you. That’s really where my frustration started, and with you MIA, I assumed the worst. For me personally with my job, schedule, and time zone differences, it’s a lot easier to shoot a casual email. So hopefully that’s something ridetech can work on.

Thanks again, and I wasn’t trying to take it out on you; even if that’s how I came across.

[FORDvsCHEVY]

Funny i literally called and got ahold of Dean who answered all my questions and then emailed and them emailed and got an answer from [email protected] and Andy sent a reply right away.

Funnier is I started a thread on Ridetech on this forum sameday and not one reply……….

[streetk14]

[QUOTE=csouth;1374774]I totally understand... Glad you're feeling somewhat better. I was pushing phone over email to the OP..... I much rather talk to someone over email.[/

To each their own. My first go-to is always email. With a lot of these companies (Holley as an example), you’ll sit on hold for 30+ minutes before you can talk to someone. That doesn’t work for me. Yesterday when I was talking to Josh in the shop, I think I had 2 or 3 different people come and try to ask me for help or had technical questions. But that’s just my job and situation.