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    Results 21 to 28 of 28
    1. #21
      Join Date
      Feb 2013
      Posts
      1,335
      Country Flag: United States
      Quote Originally Posted by FORDvsCHEVY View Post
      Funny i literally called and got ahold of Dean who answered all my questions and then emailed and them emailed and got an answer from [email protected] and Andy sent a reply right away.

      Funnier is I started a thread on Ridetech on this forum sameday and not one replyÖÖÖ.
      What you experienced above is our typical service. With Andy, he was trying to contact me directly and I was out sick. Nothing odd about either situation at all. I'm extremely happy to help anyone, anytime (and really appreciate that guys like to work with me). However, if I can't be reached directly and someone really needs help, the guys who pick up the calls are very good to work with as well.

      Our phones ring from 8-6 eastern time. Every guy that we have in here are answering the sales calls, tech calls, entering orders from dealers/distributors, replying to emails, etc. If you're trying to get an answer right this second, there is no faster way than to call in (the wait time on hold is typically only a few minutes, if that).

      I'll look at your post and answer it. I hardly have a chance to get on the forum myself nowadays, my new position keeps me busy in alot of other areas at the shop.


      Ridetech Suspsension
      Tech Specialist
      Phone: 812.481.4734

      Project Fox
      1979 Trans Am

    2. #22
      Join Date
      Nov 2008
      Location
      Lawrenceburg, TN
      Posts
      4,063
      Country Flag: United States
      I know the customer service at ridetech is top shelf, I worked there a few years ago, most suspension companies are CLOSED on the weekends, and during the show season it is the same sales guys that answer your call all week are the guys you meet and see working weekends at events, if you need help immediately some small shops like mine can help I work most Saturdays at the shop, but I am not going to answer anyone on at 4pm on a Sunday, and I get about 100 emails on weekends so you might get an answer on Tuesday or Wednesday, I only have a few hours a day to answer emails, answers most times don't pay bills, I have a full build shop that I need to turn wrench in, along with process orders, pack products and answer more questions on the phone...I usually stop right about now, 7pm here in Tennessee, Josh is the sharpest tech and sales guy at ridetech, we have known each other for 7 years now, I can almost Guarantee he wasn't avoiding you

    3. #23
      Join Date
      Sep 2001
      Location
      Accord, NY
      Posts
      2,294
      Country Flag: United States
      I'm in the process of putting their front coilover setup and musclebar on my Bel Air. I had an install problem with my Musclebar, called them this morning, and have a tracking number for the replacement that's on it's way. They're top shelf.
      69 Camaro convertible, 410, M22, 8-pt cage therapy program. SOLD.
      68 camaro - SOLD
      67 Bel Air - New street project with perfect floors, frame and trunk!

    4. #24
      Join Date
      Sep 2010
      Location
      corona,ca.
      Posts
      987
      Country Flag: United States
      Josh is a top notch guy,I wrote an issue hear a couple years ago,and he called me on a sat. To resolve it.
      All I can say is he's awesome!
      Phil
      72 chevelle.

    5. #25
      Join Date
      Feb 2013
      Posts
      1,335
      Country Flag: United States
      Quote Originally Posted by chevelletiger View Post
      Josh is a top notch guy,I wrote an issue hear a couple years ago,and he called me on a sat. To resolve it.
      All I can say is he's awesome!
      Phil
      Thanks for that Phil! I appreciate it. I can't believe you remember that .


      Ridetech Suspsension
      Tech Specialist
      Phone: 812.481.4734

      Project Fox
      1979 Trans Am

    6. #26
      Join Date
      Feb 2022
      Posts
      8
      Quote Originally Posted by [email protected]ridetech View Post
      What you experienced above is our typical service....
      I received excellent customer service from ridetech, and the product was on point!

      For those shooting emails off and expecting a perfect response every time, remember that sometimes technology fails and, every once in a while, humans make mistakes. At the end of the day, if you need something fast or haven't gotten the response you were hoping for, pick up the phone and call. We live in interesting times where, among other things, a lot of people have anxiety over placing a phone call. I've talked to a couple people at Ridetech. They were fantastic to deal with. Email exchanges were also great.

      Thanks for the great service and product!

    7. #27
      Join Date
      Jun 2011
      Location
      Maine
      Posts
      7
      3 E-mails spanning approx 5 weeks with no response. My second to last call I get transferred to voice mail with no return a week ago. Last call no one home. Sad part is its a very simple question/request.

      BTW this is all after purchasing a complete coilover kit.

    8. #28
      Join Date
      Feb 2013
      Posts
      1,335
      Country Flag: United States
      Quote Originally Posted by SteveG View Post
      I received excellent customer service from ridetech, and the product was on point!



      For those shooting emails off and expecting a perfect response every time, remember that sometimes technology fails and, every once in a while, humans make mistakes. At the end of the day, if you need something fast or haven't gotten the response you were hoping for, pick up the phone and call. We live in interesting times where, among other things, a lot of people have anxiety over placing a phone call. I've talked to a couple people at ridetech. They were fantastic to deal with. Email exchanges were also great.

      Thanks for the great service and product!
      Thanks! We appreciate the feedback :D.
      Quote Originally Posted by David_viny View Post
      3 E-mails spanning approx 5 weeks with no response. My second to last call I get transferred to voice mail with no return a week ago. Last call no one home. Sad part is its a very simple question/request.

      BTW this is all after purchasing a complete coilover kit.
      Hey,

      Please email me directly - [email protected].

      I'll be happy to help out!

      Thanks,
      Josh


      Ridetech Suspsension
      Tech Specialist
      Phone: 812.481.4734

      Project Fox
      1979 Trans Am


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