Swain (Jason) from Budnik

[Jeff70]

Just to give anyone looking to order anything from Swain (Jason) some insight on how my transaction went, their was more interaction via PM but this is the main part of the timeline. So if you need your parts within a certain timeline take my transaction into consideration.

I First contacted Swain (Jay) on 9/6/2018 to inquire about a steering wheel adapter, horn button, and 14 pieces of hardware.

Paypal sent on 9/8/2018

After several PM's back and forth asking when I would get tracking and Jason explaining they were at the powder coaters tracking was received on 9/26/2018

Package received 9/27/2018

Notified Jason of (5) missing hardware 9/27/2018

Still no hardware as of 10/08/2018, so I PM'd Jason and his response "I am waiting on grips. We have been backed up with SEMA I should have it tomorrow."

10/082018 2:53pm I called Budnik direct to order the (5) missing pieces of hardware, per the gentleman who took my order they are in stock and will ship today or tomorrow.

[Jeff70]

Update PM from Jason Swain on 10/08/2018 "I was thinking you needed to grip, you just need the screws? I will send them out he just gave me the info. Sorry about that"

10/11/2018 Still no hardware after "he was given the info of a order"r I had to place direct from Budnik that I originally ordered and paid for through Jason's personal PayPal But I received a medium sized box from Budnik with some epoxy and a Bravo nose cone for a boat.

THIS CANT BE THIS HARD!

[swain]

So I sent the parts a week and a half ago, with a return tag for the part I sent on accident. The package has yet to be picked up and you do not answer my PM’s. I will have to submit a claim with UPS since you will not write me back

[Jeff70]

So..... to sum this transaction up with Jason Swain from Budnik. The amount of time I waited for the parts I ordered from him was about 6 weeks for a black steering wheel adapter, horn button & hardware, trim ring hardware which didn't come after waiting 4 weeks for the order then I had to call Budnik direct to address that. I don't know but for me all that seems unacceptable. First time the last bit of hardware was sent it came in a standard paper envelope which going through USPS machines tore open and I received (2) of the (5) pieces. I called Budnik back and spoke direct to Jason who said he would send out the hardware in a box with a shipping label to get the part that was sent to me by mistake back to him. I then went on vacation for 2 weeks and forgot to send it out prior to leaving. His return package was sent back on 11/12/2018.

I generally order parts direct from the manufacture to try and avoid any issues and with Jason representing Budnik on the forums I figured theirs a far less chance of this turning into a debacle, I was wrong.



This transaction again has left a sour taste in my mouth about buying from "someone" and not the company direct.