AVOID ManTrans In Florida

Good Day All:


As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee, Florida.


After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My credit card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.


The ongoing saga:
• We need one bearing to finish the rebuild (July 2, 2019)
• The transmission is completed and needs to be run on the dyno (August 8, 2019)
• I’m not sure what’s going on with it. I’ll call you back (July – October 2019)
• Transmission is finished and ready to go on the dyno today (September 9, 2019)
• Owner Darrell Moore ([email protected]) tells me they need a bearing and a synchro (September 23, 2019)
• Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)
• October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.
• October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.
• October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”
• October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.


I’ve contacted the credit card company to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.


Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.


https://www.bbb.org/us/fl/tallahasse...0403-160444139


Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.


God knows in what condition the ZF will be returned, if it comes back at all.


Feff

check with Higear in Memphis

It always amazes me the number of transmission shops doing questionable things/shoddy work/out-right dishonest. I've had my own similar negative experience with a very high profile shop, also in Florida. It has made me consider opening a transmission shop. I think there is a need.

Thanks for the heads up. I'll add them to the list of shops to avoid!

That is a ****ty thing to happen. I would press the credit card company, it has been told to me in the past that a commerce can't charge the CC before the job is finished, just a deposit. Another avenue to explore is if he is a "authorized repair facility" for Tremec or Alison or maybe a banner shop, try to reach out to the head office... idunno

Sorry to hear, but thanks for sharing, maybe it might help someone else.