sjaroslo
05-22-2013, 09:57 AM
I sent my hardline mockups to them; tomorrow will be 2 weeks that they've had them. I never received any acknowledgement that they had received them, other than the UPS confirmation. After having given them a week to respond, I made my first of what has now turned into 4 follow up calls.... I can understand a company being busy, and I'm happy for them, if that is the case. But unless you keep your customer informed, a company that is "busy" doesn't look that much different than a company that is "poorly managed and doesn't know which end is up" to the end user.
They are very prompt about answering their phone, and you aren't allowed to send anything in without calling first and getting an authorization. How hard would it have been during that initial conversation to have set some expectations? Or at any point along the way? Every time I've called, I've been told that I would have a quote provided the next day, and yet nothing ever materializes. Then you're faced with another dilemma--having been mis-led and kept in the dark for this long, can I believe them when they tell me how long it is going to take to actually produce the product? And how much of a hostage am I to them now, knowing that they have the only copy of my custom bent lines in their possession? Besides the fact that the shipping costs a fortune due to the oversized box....
Just wanted to share my experience and recommend anyone else going this route to have a serious discussion with the phone rep before sending anything to Inline Tube for custom replication.
They are very prompt about answering their phone, and you aren't allowed to send anything in without calling first and getting an authorization. How hard would it have been during that initial conversation to have set some expectations? Or at any point along the way? Every time I've called, I've been told that I would have a quote provided the next day, and yet nothing ever materializes. Then you're faced with another dilemma--having been mis-led and kept in the dark for this long, can I believe them when they tell me how long it is going to take to actually produce the product? And how much of a hostage am I to them now, knowing that they have the only copy of my custom bent lines in their possession? Besides the fact that the shipping costs a fortune due to the oversized box....
Just wanted to share my experience and recommend anyone else going this route to have a serious discussion with the phone rep before sending anything to Inline Tube for custom replication.