juggernaut
08-17-2012, 08:06 AM
Transaction Date-7/6/12
Prodigy Customs (Frank)
Merchandise-$1720
SS Magnaflow exhaust kit
Wilwood polished master cylinder
Wilwood adjustable proportioning valve
American Autowire classic update kit (67 Camaro)
67 Camaro center console harness
I placed this order over the phone and payed with Credit Card on 7/6/12. Delivery was promised 7-10 days. I asked Frank for a receipt of our transaction immediately after I placed my order and multiple times there after. I have yet to receive a receipt one. I have yet to receive any parts after waiting for over a month. In our previous conversations Frank has been a great help, so I told him (via email) if he had forgotten about my parts, if they got lost in the shuffle, no big deal, I'm easy going, just refund the money, no hard feelings. I sent that email on 8/10. I've waited a solid week for a refund. I haven't received a refund nor have I had any response what so ever from Frank. I've been as patient and courteous as I can be. I've filed a Non-delivery dispute today (8/17) with my credit card company to recover my money. Also, along with the emails below, I have tried to contact frank over the phone multiple times, (I can dig up phone records if needed).
Unsatisfied
Landon/Frank emails: (This starts after I placed the above order over the phone)
=================================
From: landon
Date: Fri, July 06, 2012 12:16 pm
To: Prodigy Customs
Hi Frank,
I forgot to mention that I need a proportioning valve to go along with that master cylinder I ordered this morning. Do you have any recommendations? I saw the 260-11179 on the wilwood's site. It looks it has everything in one package?
=================================
From: [email protected]
To: Landon
Date: Fri, 6 Jul 2012 09:22:59 -0700
Yup, nice piece, will add it to the order
Thanks again
=================================
From: landon
Date: Fri, July 06, 2012 12:27 pm
To: Prodigy Customs
What's the price on this valve?
=================================
From: [email protected]
To: Landon
Date: Fri, 6 Jul 2012 09:44:57 -0700
$70
Thank You
=================================
From: Landon
To: [email protected]
Date: Fri, 6 Jul 2012 11:47:33 -0500
Ok, sounds good.
Can you email a copy of the invoice once you have it all ordered?
Thanks
=================================
From: Landon
To: [email protected]
Date: Wed, 25 Jul 2012 08:47:14 -0500
Hey, Frank
I wanted to check up on my order. I haven't recieved anything yet. Does Magnaflow, Wilwood and American Autowire provide tracking numbers when they ship?
I would also like ot have an invoice of the parts I had ordered.
Thanks, Landon
=================================
From: Landon
Date: Thu, July 26, 2012 9:13 am
To: <[email protected]>
Bump.
I hate to badger but, It's been a few weeks and I was wondering what's the word on my order? .
=================================
From: [email protected]
Sent: Thursday, July 26, 2012 8:21 AM
To: Landon
Not a badger at all, I was in the paint booth until late last night. i will check on everything today, stay tuned
Thank You
==================================
From: Landon
Sent: Monday, July 30, 2012 11:29 AM
To: '[email protected]'
Hey Frank,
Did you get a chance to check up on my order?
===================================
From:Landon
To: [email protected]
Date: Thu, 2 Aug 2012 13:28:56 -0500
Hey Frank,
I’m trying to be patient. I’ve heard your voicemail and seen some post on Pro-Touring that you’ve been burning the midnight oil. But, I haven’t received any parts nor have I been able to get a receipt/invoice for a month now. I don’t like doing business in this without a clear document of my transactions. I’ve been down this road before and more than a few “over-a-handshake-deals” have resulted in a mess because of confusion and miscommunication. I worried that I’m getting lost in the shuffle or worst, my parts haven’t been ordered yet.
My first time doing business with you was great. I quickly received a receipt via email after I placed my order and the TVS kit was delivered within a couple of weeks. Along with supplying parts, your knowledge and advice have been an immense help to my project. So, I really hope this all goes well.
Landon
===================================
From: Landon
Sent: Friday, August 03, 2012 1:30 PM
To: [email protected]
bump
===================================
From: Landon
Date: Mon, August 06, 2012 6:48 pm
To: <[email protected]>
Bump. Again.
Hey Frank, I sending this along with leaving a message on your voicemail. I’d like to get an update or some type of communication on my parts. Again, I’m trying to be patient but, It’d been a solid month with no update or receipt. Patience…. is wearing a bit thin.
Landon
===================================
From: [email protected]
To: Landon
Date: Tue, 7 Aug 2012 15:39:29 -0700
Just checking dads email. He willbe back tomorrow. I will save this as new for him
Mihael
Thank You
===================================
From: landon
Date: Fri, August 10, 2012 2:55 am
To: Prodigy Customs <[email protected]>
Bump. Again 2.0
Thank you for the response. Michael.
Now, can I get an update on the parts? If not, if they got lost in the shuffle, no hard feelings, I'm an easy-going guy, just send me a refund and I'll source these parts elsewhere.
I'm also on Pro-Touring.com (https://www.pro-touring.com/) forum (Juggernaut). There are several members that have complained in the feedback subforum. I am very close to adding another thread.
Again, I hate to do that, as you have been an immense help
Landon
========================================
From: <[email protected]>
Date: Fri, August 10, 2012 8:23 am
To: Landon
I am back amounst the living, will call you when i get to the office around 11AM after doctor
Thank You
========================================
From: [email protected]
Sent: Friday, August 10, 2012 11:03 AM
To: landon
Landon,
I need your CVC 3 digit code off the back of you credit card to do the refund.
Thank You
=========================================
From:Landon
To: [email protected]
Date: Fri, 10 Aug 2012 13:21:35 -0500
Thank you for responding. The CVC code is ***.
=========================================
From: landon
Sent: Tuesday, August 14, 2012 7:51 AM
To: Prodigy Customs
How are we coming with that refund? Did you get a copy of my CVC number?
=========================================
From: Landon
Sent: Wednesday, August 15, 2012 11:15 AM
To: '[email protected]'
Bump.
Are you having issues refunding on my card?
=========================================
This is the last email I sent 8/16
=========================================
Frank,
I’ve been as patient and polite as I can possibly be.
I’d like to have $1720 refunded to my card or a check in the mail by tomorrow. I’ve contacted my credit card company this morning to discuss my options. As a consideration, I didn’t get my CC company involved because of the advice and help you have given me.
But, I’m all out of patience and my car is on hold waiting for these parts.
Landon
=========================================
Prodigy Customs (Frank)
Merchandise-$1720
SS Magnaflow exhaust kit
Wilwood polished master cylinder
Wilwood adjustable proportioning valve
American Autowire classic update kit (67 Camaro)
67 Camaro center console harness
I placed this order over the phone and payed with Credit Card on 7/6/12. Delivery was promised 7-10 days. I asked Frank for a receipt of our transaction immediately after I placed my order and multiple times there after. I have yet to receive a receipt one. I have yet to receive any parts after waiting for over a month. In our previous conversations Frank has been a great help, so I told him (via email) if he had forgotten about my parts, if they got lost in the shuffle, no big deal, I'm easy going, just refund the money, no hard feelings. I sent that email on 8/10. I've waited a solid week for a refund. I haven't received a refund nor have I had any response what so ever from Frank. I've been as patient and courteous as I can be. I've filed a Non-delivery dispute today (8/17) with my credit card company to recover my money. Also, along with the emails below, I have tried to contact frank over the phone multiple times, (I can dig up phone records if needed).
Unsatisfied
Landon/Frank emails: (This starts after I placed the above order over the phone)
=================================
From: landon
Date: Fri, July 06, 2012 12:16 pm
To: Prodigy Customs
Hi Frank,
I forgot to mention that I need a proportioning valve to go along with that master cylinder I ordered this morning. Do you have any recommendations? I saw the 260-11179 on the wilwood's site. It looks it has everything in one package?
=================================
From: [email protected]
To: Landon
Date: Fri, 6 Jul 2012 09:22:59 -0700
Yup, nice piece, will add it to the order
Thanks again
=================================
From: landon
Date: Fri, July 06, 2012 12:27 pm
To: Prodigy Customs
What's the price on this valve?
=================================
From: [email protected]
To: Landon
Date: Fri, 6 Jul 2012 09:44:57 -0700
$70
Thank You
=================================
From: Landon
To: [email protected]
Date: Fri, 6 Jul 2012 11:47:33 -0500
Ok, sounds good.
Can you email a copy of the invoice once you have it all ordered?
Thanks
=================================
From: Landon
To: [email protected]
Date: Wed, 25 Jul 2012 08:47:14 -0500
Hey, Frank
I wanted to check up on my order. I haven't recieved anything yet. Does Magnaflow, Wilwood and American Autowire provide tracking numbers when they ship?
I would also like ot have an invoice of the parts I had ordered.
Thanks, Landon
=================================
From: Landon
Date: Thu, July 26, 2012 9:13 am
To: <[email protected]>
Bump.
I hate to badger but, It's been a few weeks and I was wondering what's the word on my order? .
=================================
From: [email protected]
Sent: Thursday, July 26, 2012 8:21 AM
To: Landon
Not a badger at all, I was in the paint booth until late last night. i will check on everything today, stay tuned
Thank You
==================================
From: Landon
Sent: Monday, July 30, 2012 11:29 AM
To: '[email protected]'
Hey Frank,
Did you get a chance to check up on my order?
===================================
From:Landon
To: [email protected]
Date: Thu, 2 Aug 2012 13:28:56 -0500
Hey Frank,
I’m trying to be patient. I’ve heard your voicemail and seen some post on Pro-Touring that you’ve been burning the midnight oil. But, I haven’t received any parts nor have I been able to get a receipt/invoice for a month now. I don’t like doing business in this without a clear document of my transactions. I’ve been down this road before and more than a few “over-a-handshake-deals” have resulted in a mess because of confusion and miscommunication. I worried that I’m getting lost in the shuffle or worst, my parts haven’t been ordered yet.
My first time doing business with you was great. I quickly received a receipt via email after I placed my order and the TVS kit was delivered within a couple of weeks. Along with supplying parts, your knowledge and advice have been an immense help to my project. So, I really hope this all goes well.
Landon
===================================
From: Landon
Sent: Friday, August 03, 2012 1:30 PM
To: [email protected]
bump
===================================
From: Landon
Date: Mon, August 06, 2012 6:48 pm
To: <[email protected]>
Bump. Again.
Hey Frank, I sending this along with leaving a message on your voicemail. I’d like to get an update or some type of communication on my parts. Again, I’m trying to be patient but, It’d been a solid month with no update or receipt. Patience…. is wearing a bit thin.
Landon
===================================
From: [email protected]
To: Landon
Date: Tue, 7 Aug 2012 15:39:29 -0700
Just checking dads email. He willbe back tomorrow. I will save this as new for him
Mihael
Thank You
===================================
From: landon
Date: Fri, August 10, 2012 2:55 am
To: Prodigy Customs <[email protected]>
Bump. Again 2.0
Thank you for the response. Michael.
Now, can I get an update on the parts? If not, if they got lost in the shuffle, no hard feelings, I'm an easy-going guy, just send me a refund and I'll source these parts elsewhere.
I'm also on Pro-Touring.com (https://www.pro-touring.com/) forum (Juggernaut). There are several members that have complained in the feedback subforum. I am very close to adding another thread.
Again, I hate to do that, as you have been an immense help
Landon
========================================
From: <[email protected]>
Date: Fri, August 10, 2012 8:23 am
To: Landon
I am back amounst the living, will call you when i get to the office around 11AM after doctor
Thank You
========================================
From: [email protected]
Sent: Friday, August 10, 2012 11:03 AM
To: landon
Landon,
I need your CVC 3 digit code off the back of you credit card to do the refund.
Thank You
=========================================
From:Landon
To: [email protected]
Date: Fri, 10 Aug 2012 13:21:35 -0500
Thank you for responding. The CVC code is ***.
=========================================
From: landon
Sent: Tuesday, August 14, 2012 7:51 AM
To: Prodigy Customs
How are we coming with that refund? Did you get a copy of my CVC number?
=========================================
From: Landon
Sent: Wednesday, August 15, 2012 11:15 AM
To: '[email protected]'
Bump.
Are you having issues refunding on my card?
=========================================
This is the last email I sent 8/16
=========================================
Frank,
I’ve been as patient and polite as I can possibly be.
I’d like to have $1720 refunded to my card or a check in the mail by tomorrow. I’ve contacted my credit card company this morning to discuss my options. As a consideration, I didn’t get my CC company involved because of the advice and help you have given me.
But, I’m all out of patience and my car is on hold waiting for these parts.
Landon
=========================================