blakes72x
04-19-2012, 02:43 PM
this post is to state the problems i had with my ridetech product buying experience this post is about ridetech and not matts classic bowties through which i purchased my products through as everything shipped directly from ridetech to me.
so basically it goes as follow i placed my order with matts classic bowties on 3/22/2012 at about 5:20pm pst might i add they close at 5:00pm i just caught kim just leaving for the night and she still was able to take my order (great service). recieved my invoice the next day that stating my order was placed and everything was ready to go that i would be contacted as soon as ridetech shipped my items with the tracking numbers....5 days later i finally receive my tracking numbers my goal was to have everything together by the good guys del mar local show that was way out the window with the delivery date being scheduled for april 3rd which was fine I new it was a long shot but w/e.
so i finally receive my parts from ridetech on the 3rd and I open up everything might i also state that not a single one of my boxes was damaged in shipping. once i dug through the miles of shredded foam packing materials and inspected everything is when the problems started. one of my single adjustable front shocks wasn't adjustable...the adjuster was jammed and there was no way to even turn the knob. in addition to that they sent me old stock upper control arms (came in a air ride technologies box) the included ball joint fasteners won't even fit into the bracket so i had to drill them out (no big deal but still you send me items with included fasteners and the fasteners don't fit???) so next I go on to open up my rear airbar only to find i'm missing a few bolts and the lower billet shock mounts don't fit the mounting studs they sent me...you can get about 3 threads in and its stuck...
so I call ridetech and i get an RMA number for my shock and billet mounts and I was told they would turn the items around the day they receive them. with ridetech apparantly if they send you broken/deffective items you still have to pay to ship it back out of your pocket(remember these items weren't damaged in shipping) just to speed up the process I send the items next day air on the 4/7/2012 and in the box I included all my info (address, email, phone number, cell number, RMA number etc.). tracking numbers state they didn't accept the package 4/8/2012 when it arrived but they accepted the package on the 4/9/2012. so a few days go bye and still no items. the next week I was crazy busy at work (90 hour week) so it kinda slips my mind for about a week or so I try to call them but being that i'm west coast and they are east i miss them like 2 days in a row. so i finally got ahold of them today april 19th and they guy tells me they sent it out a week or so ago but they didn't know where to ship the item so they sent it back to matts classic bowties....funny my address and all my contact info was in the box and my return address was also on the box and i gave them my address and phone number atleast 4 times when i called and got my rma number. is that not what the rma number is for so you know who's part you have to fix and where to send it? so the guy tells me he is going to contact MCB and see if they can just ship it directly to me and he would let me know (still no call back from ridetech and that was over an hour ago) you think they would be working hard to get me my part after all these shenanigans...
so needless to say almost a month after i placed my order I still do not have all the parts i need to install my ridetech kit and i'm pretty frustrated on top of that all the guy tells me on the phone is sorry we didn't know
I have yet to install anything so who knows what problems I might run into once I start that process
all in all so far very disatisfied with ridetechs customer service and products (once I install everything I might change it to satisfied with products if they perform well and there are no more problems but my opinion on they're customer service will not change unless someone does some serious damage control over there)
as for matts classic bowties: I was seriously impressed that kim stopped everything as she was walking out the door to sit down and take my order and how they took care of everything from emails to tracking numbers etc. all info provided was grade A will definately order from them again very satisfied customer and on top of that their prices were great
so basically it goes as follow i placed my order with matts classic bowties on 3/22/2012 at about 5:20pm pst might i add they close at 5:00pm i just caught kim just leaving for the night and she still was able to take my order (great service). recieved my invoice the next day that stating my order was placed and everything was ready to go that i would be contacted as soon as ridetech shipped my items with the tracking numbers....5 days later i finally receive my tracking numbers my goal was to have everything together by the good guys del mar local show that was way out the window with the delivery date being scheduled for april 3rd which was fine I new it was a long shot but w/e.
so i finally receive my parts from ridetech on the 3rd and I open up everything might i also state that not a single one of my boxes was damaged in shipping. once i dug through the miles of shredded foam packing materials and inspected everything is when the problems started. one of my single adjustable front shocks wasn't adjustable...the adjuster was jammed and there was no way to even turn the knob. in addition to that they sent me old stock upper control arms (came in a air ride technologies box) the included ball joint fasteners won't even fit into the bracket so i had to drill them out (no big deal but still you send me items with included fasteners and the fasteners don't fit???) so next I go on to open up my rear airbar only to find i'm missing a few bolts and the lower billet shock mounts don't fit the mounting studs they sent me...you can get about 3 threads in and its stuck...
so I call ridetech and i get an RMA number for my shock and billet mounts and I was told they would turn the items around the day they receive them. with ridetech apparantly if they send you broken/deffective items you still have to pay to ship it back out of your pocket(remember these items weren't damaged in shipping) just to speed up the process I send the items next day air on the 4/7/2012 and in the box I included all my info (address, email, phone number, cell number, RMA number etc.). tracking numbers state they didn't accept the package 4/8/2012 when it arrived but they accepted the package on the 4/9/2012. so a few days go bye and still no items. the next week I was crazy busy at work (90 hour week) so it kinda slips my mind for about a week or so I try to call them but being that i'm west coast and they are east i miss them like 2 days in a row. so i finally got ahold of them today april 19th and they guy tells me they sent it out a week or so ago but they didn't know where to ship the item so they sent it back to matts classic bowties....funny my address and all my contact info was in the box and my return address was also on the box and i gave them my address and phone number atleast 4 times when i called and got my rma number. is that not what the rma number is for so you know who's part you have to fix and where to send it? so the guy tells me he is going to contact MCB and see if they can just ship it directly to me and he would let me know (still no call back from ridetech and that was over an hour ago) you think they would be working hard to get me my part after all these shenanigans...
so needless to say almost a month after i placed my order I still do not have all the parts i need to install my ridetech kit and i'm pretty frustrated on top of that all the guy tells me on the phone is sorry we didn't know
I have yet to install anything so who knows what problems I might run into once I start that process
all in all so far very disatisfied with ridetechs customer service and products (once I install everything I might change it to satisfied with products if they perform well and there are no more problems but my opinion on they're customer service will not change unless someone does some serious damage control over there)
as for matts classic bowties: I was seriously impressed that kim stopped everything as she was walking out the door to sit down and take my order and how they took care of everything from emails to tracking numbers etc. all info provided was grade A will definately order from them again very satisfied customer and on top of that their prices were great