vendor not delivering parts

[IBDMANN]

I bought and paid for some parts on may 4th of last year from a vendor on this site. The amount is over 2 thousand. I've ordered parts from him in the past with no problem. Sent him numerous emails (no replys) and actually talked to him several times. At this point i'd like him to just send the parts. How should I proceed at this point
thanks

[Roadrage David]

Had that problem ones with a vendor on this forum , It got solved when i put my engine builder on it . he mentiond that i should be kept as a frind!!!.witch is was the truth. altho im from europe i do have some strings i can pull................. parts where ship within the necst 48 hours.

[Damn True]

Speak to the vendor on the phone.

[ErikLS2]

What a great idea!! Now what if they don't return your phone calls?

[ModernMuseum]

May 4th? Wow, that's pretty ridiculous. Are the parts still available, i.e. still in manufacture? If so, demand your money back and order them from somewhere else.

Worst case scenario is ask for your money back, and if that doesn't happened, drop some cash on a a note from a lawyer. Hopefully it won't come to that though.

[parsonsj]

Now what if they don't return your phone calls?I've no good answer for that. Keep calling. It's not PT.com's responsibility to work that out for you.

The one thing we at PT.com won't allow is for this forum to be used as a general vendor complaint area.

jp

[garickman]

You should have just done a search on this topic. Every few months this topic comes up and every few months the person who starts the thread is affraid to post who the vendor is. Vendors like this cannot continue to conduct bad business just because everyone thinks they are protected for some reason because of a logo on the side of the page. If you really want to make some progress on getting your parts. then post up who it is and let them come on a public forum with thousands upon thousands of potential customers and defend their practices. Maybe there is a valid reason and maybe there is not. Or you could just not say anything and let other members continue to purchase from this vendor and then 6 months from now someone will start another thread and ask the same question about the what they should do because they got screwed over by an "anonimous vender" who is a site sponsor.

Very sorry if I have offended anyone. That is certainly not my intention, but bad customer service is bad customer service...period. Like I said, maybe there is a valid reason, and if so the vendor/sponsor can come on and explain themselves and I'm sure all will be forgiven and forgot.

[THE TECH]

The one thing we at PT.com won't allow is for this forum to be used as a general vendor complaint area.

jp

That's not a very good attitude. It's ok for the vendors to fund the site but nothing should be said negative against them? This site should want to defend it's credibility by not taking money from vendors who do not perform their responsibility to the customers. Otherwise it just appears that the site is only out for money and doesn't care how the people on it are affected.

[kochevy67]

I've no good answer for that. Keep calling. It's not PT.com's responsibility to work that out for you.

The one thing we at PT.com won't allow is for this forum to be used as a general vendor complaint area.

jp

While I do not want to get into a debate over your comment I can say I totally disagree with you 100 percent. If a vendor is screwing someone around, the rest of us should have the benefit of knowing who they are so we also don't get potentially burned. I also notice your a vendor and that may be why you are speaking that way which I respect because I also understand that an unsatisified customer can wreak havoc on your business which is unfair as well. I also understand that the vendors pay for the advertising on this site but whats right is right, they should be known to rest of us, just becasue they pay to be here doesn't get them the right to rip people off.

As far as the vendor if he does not respond to your emails or telephone calls contact the Police in the particular town where they are located. Basically the vendor took money and did not provide the service that you paid for which is theft. If they will not deal with you then go after them utilizing the legal route. I hope it does not come to this but it may stop this type of stuff from happening in the future.

[Mr.VENGEANCE]

yea i never understood that... if you could help someone else on that.. wouldnt you?

i mean.. unless you got political affiliations with possible vendors that may be delinquent.

hell i dunno..

but i would let folks know who messed me up.. just so they wont mess themselves up..

thats what my DAD taught me..

[dhutton]

I've no good answer for that. Keep calling. It's not PT.com's responsibility to work that out for you.

The one thing we at PT.com won't allow is for this forum to be used as a general vendor complaint area.

jp

This is news to me since I thought this forum attempted to insure that the supporting vendors treated the members fairly. I think this is one the principles that guides the members to use forum vendors. In the past I believe that there were behind the scenes efforts to help the members get resolution with vendors who had taken their money and not delivered. Is that no longer the case?

[Tony_SS]

2 grand, going on a year and he's ignoring emails and phone calls? And you're not supposed to complain about that here?

I'd give that vendor fair warning to do something pronto - then post up his name and let him explain it here.

[ErikLS2]

I get what you're saying John and I have no desire to read a bunch of posts back and forth between vendors and customers anyway. Most of us make multiple purchases and if people would just not go back to a vendor they had a bad experience with everything would just take care of itself eventually and we wouldn't have the site clutterd up with a bunch of garbage.

A vendor rating system, like eBay feedback, would be nice to see.

[parsonsj]

And you're not supposed to complain about that here?No. Many of the same vendors advertise in Hot Rod Magazine and Popular Hot Rodding. Do you complain to them? When your Domino's pizza is wrong do you call CBS?

The reason we can't allow complainers to bash vendors is that we have no way to verify any of the information. It would allow a single individual with an axe to grind to take down somebody's livelihood.

As we said above: call the vendors directly. That's your best bet to resolve the issue.

jp

[chr2002ca]

I've no good answer for that. Keep calling. It's not PT.com's responsibility to work that out for you.

The one thing we at PT.com won't allow is for this forum to be used as a general vendor complaint area.

jp

Agreed. A customer shouldn't just come PT.com and start complaining about a vendor and it's not PT.com's responsibility to fix the problem. HOWEVER, it seems like this person was simply asking for advice on what to do next from other members and never mentioned the vendor. I think discussions about what to do next if a vendor becomes unresponsive are appropriate for this board. If not, where else can we chat about it? As long as it's fair and allows a vendor to possibly chime in and share their side of the story, I think that should be okay. This is a very expensive and time consuming hobby. If it's done fairly, sharing good and bad experiences about parts and vendors is a big help to all of us, even the vendors and parts suppliers themselves.

[parsonsj]

A vendor rating system, like eBay feedback, would be nice to see.Interesting idea. I'll run that idea up the flagpole over in mod-land.

thanks!

jp

[THE TECH]

Interesting idea. I'll run that idea up the flagpole over in mod-land.

thanks!

jp

Vbulletin has it built in.

[Tony_SS]

No. Many of the same vendors advertise in Hot Rod Magazine and Popular Hot Rodding. Do you complain to them? When your Domino's pizza is wrong do you call CBS?

The reason we can't allow complainers to bash vendors is that we have no way to verify any of the information. It would allow a single individual with an axe to grind to take down somebody's livelihood.

As we said above: call the vendors directly. That's your best bet to resolve the issue.

jp

Some folks do call Action News 10 when their contractor takes their money and doesn't show up. Lol.

I vote for calling vendors directly too.. lots of time they rely on manufacturers, but they still owe you the service of open communication.

Yes, 2 sides to every story, but, in this case, if I was being ignored - I would make it clear to the vendor to offer a solution before posting up any bad exposure.

A rating system would benefit all honest parties too.

[parsonsj]

HOWEVER, it seems like this person was simply asking for advice on what to do next from other members and never mentioned the vendor. I think discussions about what to do next if a vendor becomes unresponsive are appropriate for this board.Fair enough. That question was answered: call the vendor.

I would add one more thing: on occasion, we've allowed a heavily moderated thread (where we lock it and pre-approve the comments) so a person and a vendor can have a public exchange to resolve one of these situations. We've also done it a couple of times when we had a classifieds sale go wrong. That requires a PM to one of the mods, along with some backing documentation. It's a lot of work for all concerned... if that's an option for the OP, talk to us privately. I don't think those threads resulted in universal positive resolution though.

jp

[parsonsj]

Some folks do call Action News 10 when their contractor takes their money and doesn't show up. Lol.I know you're kidding, but that's an example worth thinking about. When the Action News story runs, it's after the reporter/producer have conducted an independent investigation and found something newsworthy.

jp

[parsonsj]

Otherwise it just appears that the site is only out for money and doesn't care how the people on it are affected.After you've been here awhile, you'll realize how ridiculous that comment is.

jp

[JEFFTATE]

One problem with customer complaints on a public forum is : we never get both sides of the story ..
It's hard to know the details of what is really going on .
And once the hearsay is posted , people assume it is true .