problem with getting parts for my project

[greg5436]

where do you draw the line on being patient getting all your parts that have been paid for.i am building a 69 conv. chevelle and have dealt with a few vendors on this site.one of them promised me parts in 3 months,now it is going on 2 years. these are custom made pieces and i am not naming any names yet.3 weeks ago i was promised a few parts said they would ship on monday.still nothing.i have e-mailed him left plenty of messages and no response.this has delayed my project 6 months now and recently i told him i was on a tight schedule and if he came thru with everything i could get the ball rolling again and shoot for next summer. i don't make threats to him or do i want to get a long-distance lawyer. if i said who and what the parts were you would understand that the build of the car revolves around these pieces.the part that upsets me the most is he doesn't answer the phone or return my calls. he does every once in a while but doesn't seem to come thru with everything i need and was promised. i know i haven't posted here alot but who wants to post about there car that seems like it is never going to get finished. thanks greg

[dropit69]

hmmm its tough with custom made parts..did you pay for these yet?..if so id ask for refund and find someone else to make them..if you can find something thats is a shelf item that you like buy it instead..can still post your project ..some take a long time to get done no biggie here..

[greg5436]

i will start posting pics soon.parts are paid for but it is something that only one person makes. greg

[67 ls1 vert]

I'm right there with you. I ordered some normal items that I should have got with in a couple of weeks and it's been about 4 months and I finally got everything but 1 thing. Promised to show up this week. We'll see. I have been really patient. I didnt want to talk bad about this company as there a vendor on the right side of this page.

[Jim Nilsen]

Waiting a long time is only part of the game sometimes, one off parts can have to be done 2 or 3 times to get them right and that is expensive. The one problem you get when you rush parts to be made is getting them to be right. you might get them sooner if you push but you might get parts that are not as good as they could be.

Believing that there is only 1 place to get custom parts from is up to you to decide that because only you have the vision of what you want.

Goodluck and maybe go see your car and sit down with the builder for a bit and get it straightened out.

[Finch]

Regardless of the fact that they are custom parts customer service is customer service no matter what is being purchased.

If they cannot build it in the time they specified then they need to be open and honest with the customer and get a new agreed upon schedule or allow them to go elsewhere. When it is a part or item you can only get at one place it makes it more of a wait or change the design decision.

The experience sticks with the customer long after the newness of the shiny part they purchased wears off.

[greg5436]

jim i understand what you are saying,that's why when he said 3 months and now its 2 years somethings wrong. it's not the builder holding me up, he worked on some other cars while we were waiting on the pieces.


Brian, what you said is exactly how i feel.when i finally received some of main parts the excitement was long gone.i have owned my own business for 25 years,if i did business this way i would never make it.i am in the transmission field and when you tell people 1 or 2 days to get there car fixed and its not finished by then i get them a rental car on me. i haven't ask for anything from this person except what i paid for. greg

[Rick D]

Wait until you see this car WOW is all I can say. Greg it's Rick I used to work with Dan at NOS. I saw some of the pictures that Dan had. You have got to show what you are building!!!

[greg5436]

what's up rick.as soon as the car comes back from getting everything fitted on the body it will be coming apart for the final assembly. i will start posting pics then. should be at the first of the year.hopefully my parts will be here by then. greg

[FirstGenZq8]

the OP's situation is unacceptable. in situations like this, the vendor should always be called out. posting your story could save other potential customers your pain.

[gearheads78]

the OP's situation is unacceptable. in situations like this, the vendor should always be called out. posting your story could save other potential customers your pain.
I agree 100%

[jtm311]

Sorry to here. I agree with Brian, customer service is key. I always pay with CC so I can call and get a refund.

In my other build forums we have a thread called
Exceptional Service (https://www.pro-touring.com/forum/index.php?name=PNphpBB2&file=viewforum&f=12&sid=6bf0dc700e58f0e7766da85828ae84ff) ;
"A topic to share your positive experiences with builders and suppliers".

I think this is key so others can avoid bad or get good service.

my 2c..

John

[dadto2jays]

Greg,
you are alot more patient than me how does it go from 3 months to two years. In my part of the country is called pure :bsjerk:.....I would get my money back and have someone elbuild it for me even if it costed me twice the money because money I can replace time we can't...
good luck

[LateNight72]

Sorry to here. I agree with Brian, customer service is key. I always pay with CC so I can call and get a refund
Unfortunately, after XX amount of days, Credit Cards no longer allow charge backs. Or that's much understanding of it, at least.

[jtm311]

Unfortunately, after XX amount of days, Credit Cards no longer allow charge backs. Or that's much understanding of it, at least.

I know Amex has help me even after a year.

[Rick D]

You guys don't understand Greg can't go any where else these parts are made by a sponsor of this site, they are the ones who developed these parts. This car is over the top and not many have been built to this level. All I can say is when you guys see this build you will all love it for sure. Come on Greg just give them a teaser shot???

[Charley Lillard]

So who has been screwing him for 2 years ? At some point the site steps in and boots the sponsor off the site.

[paul67]

2yrs is taking the mike,in this resession the supplier should be lucky he has not been named and shamed,what's stopping the supplier just turning round and saying sorry no good or going bust 2yrs wasted,there must be loads of companys now that would kill for some work, even out of country.

[paul67]

Name him then he might get the parts done cause at the moment his name is still good.

[customcarpainter]

What kind of parts are you waiting on?How much money have you paid for these parts? If you're not in the same state as this particular vendor,there could be legal ramifications that don't require a lawyer.I seriously doubt that this vendor is the only one who has the ability to produce the parts you want/need.

[LateNight72]

You guys don't understand Greg can't go any where else these parts are made by a sponsor of this site, they are the ones who developed these parts.
I'm with him...
|
V

I seriously doubt that this vendor is the only one who has the ability to produce the parts you want/need.

[megaladon6]

how 'bout this, what if he gives the name of the company to one of the mods/admin and they can call the supplier for his side of the story. then if there happens to be a good reason- things get settled without a lynch mob, or if warranted they get kicked off and we know not to trust them.

[bavtech]

I had issues in the past with a purchase from a sponsor here on the board.

I spoke to a moderator and another sponsored stepped in to help out in the situation. I eventually got my funds back but did not get the merchandise.

A vendor should always be responsible for getting you a product within a reasonable amount of time. You are a very patience person. I have been burned enough in the past with vendors, body shops, etc to not have any patience anymore.

I believe a vendor should not take your money unless they have a product to deliver to you. Take the payment info but do not charge it until the item is ready to send.

[greg5436]

i appreciate all of the support on this matter.right now one of the moderators and administration personal have been contacted and we will see what can be resolved this week. there is another member here that is in the same boat with me with the same vendor.i contacted this other member and we decided to wait to see if something can be resolved in the next couple of days before releasing this vendors name and causing any more problems. i am into this guy for over 20k and the other member is in for over 13k.i have received some of my parts, but it take them all to get the car moving. thanks greg

[JamesJ]

i appreciate all of the support on this matter.right now one of the moderators and administration personal have been contacted and we will see what can be resolved this week. there is another member here that is in the same boat with me with the same vendor.i contacted this other member and we decided to wait to see if something can be resolved in the next couple of days before releasing this vendors name

So then you let the next guy get burned because we are all unaware of who this person is?

[greg5436]

no James,i am not going to let anyone get burned.this is a well known guy that if anyone says anything negative about everyone bashes the person that comes forward.so after i hear back from the administrators of this site it will be brought out in the open then. greg

[customcarpainter]

Wheres this situation at?

[Derek69SS]

What type of parts are we talking about? $20k is a lot of money... are we talking about a complete chassis or what?

[greg5436]

we are talking engine parts. i did receive some parts from him the other day.he sent them overnight after i PM'd him.the funny thing is i did get a Roadster shop chassis and i was ticked off that it was 3 weeks late like it was holding me up. the car will be coming apart in a week or so.i will take some pics and start posting them in the project section. greg

[Steve1968LS2]

I know your pain.. I've been promised custom parts before.. even was told they had shipped, but nothing ever showed. Ended up putting me in a real bind.

I think we all understand that there are delays, and all we really want is the "straight scoop".

I would demand either the parts or a full refund. If the company can't do otherwise I would pursure legal avenues.

There are lots of good companies out there, no need to deal with a flaky one.

[Charley Lillard]

So what kind of engine are you building ?

[greg5436]

sorry for not answering Charley i've been out of town.it is a 565 twin turbo all aluminum BBC. greg

[customcarpainter]

Any update on these parts? Its been a month since your original post..... Just wondering if you got things settled or not.

[meenaggie]

I am not Sherlock Holmes but I guess this is what you are waiting on.

https://www.pro-touring.com/forum/showthread.php?t=58095

Kind of hard to complete a BBC twin turbo motor without an intake.

Sounds like you have some really top notch parts being put together for your Chevelle. We would really to see some build pics when you are in a position to share them.

[greg5436]

looks like you win the prize!!!!supposedly the other guy on this site has his coming for his 572 next week.so hopefully that means mine will be finished shortly.the car is totally disassembled right now and getting parts chromed and powder coated.i will start posting pics of the assembly in 2 weeks.as long as the rest of the intake shows up while the car is being assembled it shouldn't hold me up any longer. greg

[Charley Lillard]

This is a Nelson setup ? Has he had your money for 2 years ?

[Munster]

greg5436

It is sad that you have had to experience this during your build, the feeling of someone else being in control or your time, sorry for that. But I would like to say I feel you have set an example for others to follow in times of adversity. Of all the ways to handle this you have done it honorably for yourself and on behalf the other party. I would have to say you are a stand up type of person. Hope it turns out well for you.

[fordsbyjay]

the OP's situation is unacceptable. in situations like this, the vendor should always be called out. posting your story could save other potential customers your pain.

Seriously, what good are sponsors if they are screwing people over on the forum. This needs to be made public.


You guys don't understand Greg can't go any where else these parts are made by a sponsor of this site, they are the ones who developed these parts. This car is over the top and not many have been built to this level. All I can say is when you guys see this build you will all love it for sure. Come on Greg just give them a teaser shot???

That's BS, with the talent in this country I don't believe that someone else can't build the same thing given some pictures.



So who has been screwing him for 2 years ? At some point the site steps in and boots the sponsor off the site.

Agreed, people join these forums for knowledge and help with their projects. You are just screwing me and everyone else by keeping this is because you are obviously not the only one who as gotten screwed by these people.

[awesometool]

Tom I have tried to call your office for a while but the box is full and I do not think your getting the pm's I have been sending you. Could you give me a call soon you have the number. Allen

[Jim Nilsen]

I've been following this and know a bit about what is going on and all I can say is that when you are trying to get a programmer to work out the problems in a program or write a program that big if that is what the problem is, it can turn into a nightmare for everyone. You can't just drop the ball and move on to something different like most would think.

I hope they get it all worked out soon for you and you can finally have one of the baddest engines on the planet which is what you are going for, right?

[greg5436]

thanks for all the responses."munster" i appreciate your post,i like to treat people like i would like to be treated even if in am in the wrong or right.i have a PM into tom right now so as soon as i hear from him i will post and hopefully put this to an end. greg

[dlv4540]

You have been more than patient and the vendor should either step up to the plate and send you the parts or send you a refund. Maybe go to his place of business with a Tommy Gun?:machine:

[dhutton]

Any news? Did you get your parts?

[greg5436]

well supposedly all parts were shipped but i haven't got them yet.i will post as soon as they show up. greg

[kochevy67]

I hope I am not overstepping my bounds but I am with several others on this. I feel the vendor should be named to avoid this happening to one of us in the future. I will say one thing you are a lot more patient than I would be. For $20K I would be on this mans doorstep like his new best friend. Hell I might even rent a house on his block or move in next door to hi until he gets the message. That is totally unacceptable.

Good luck.

[dlv4540]

Put his name on the board and I'll bet the parts are in the mail tomorrow.

[greg5436]

if you look at page 2 of this thread you will see this thread is about a twin turbo kit with a billet intake from tom nelson.i know he ran into some trouble with different parts of the intake and thats what is holding things up.another member here got his and is going to fire up his car this weekend.so he might chime in if everything goes right.

[Rick D]

Greg why don't put a link to the pictures that Dan posted on the other site. Let these guys see what you are building. Let me know if you want me to put the link up!

[greg5436]

rick you can do that.i need to take a coarse on computers because i don't know how to do anything on them. greg

[Rick D]

Here you guys go!!

http://www.yenko.net/ubbthreads/showflat.php/Cat/0/Number/423807/an/0/page/1#Post423807

[Mr.VENGEANCE]

Let this and other threads be a lesson to vendors that play games with folks dreams...

It aint cool.. and if it was MY site i would pull cards rather frequently.

especially if i give a shizz about the community with the same hopes and dreams as myself.

[Jim Nilsen]

I am looking forward to when this is all cleared up and we can see the dyno numbers on the bad boy that is being built.

If anyone recalls I waited 2 yrs for Autometer to finally cave in and admit that they were not going to come thru with the Nexus gauges that kept being promised in 3 months everytime I talked to them. It was something that slowed me down and busted a vision of what I had for the car. The thing is , it was a vision of what I wanted. The problem with a vision for your car is that it blinds you to focus like a horse with blinders. When you have choices for your vision that all of a sudden something better comes into your sight things can change. I was able to end up getting my $$$ back ,all of it and I commend Autometer for doing that after 2 years. Now I have a Racepak setup for almost the same amount of $$ and have 10 times the ability and service. It worked out for the better because technology got better and less expensive.

Now with this situation from the way I see it. Noone else out there has come up with a better way to fulfill the vision of that much power that would work with all of your fab work to your car, not even in 2 years of what was probably hell to to have to look at others get what they wanted and not you. But others weren't waiting to fulfill the same dream.

The one problem I faced was how to do my dash. I delayed on how to do it while waiting and was glad I did. It didn't cost me anything in materials that I had to discard. But this was just a dash. Building a whole engine bay to work with the vision you have takes a lot of $$$ and time that has to be done and is expensive to change to go with a new vision.

I hope that after all of the time that you have waited that the vision you had will still become a reality that you will be as happy with as I was waiting 2yrs to be as happy with my Racepak setup.

You will have one of the baddest cars out there from what I can see and hopefully the exposure you will get will last as long as the delay.

You deserve it !!!

[greg5436]

good news, finally got 90% of the rest of my intake parts friday.everything looked good so hopefully it will be going on the engine in a couple of weeks. i will start a Build thread and start posting pictures in a week. greg

[greg5436]

well i hoped i would not have to open this thread again about not getting parts.Tom Nelson is back to his old ways.promising parts and can't deliver,won't answer phone,e-mails or PM's.since my last post in Feb. Tom still hasn't sent me my throttle linkage and the final piece the intake snout that attaches the innercooler tubes to the intake.i have seen alot of other projects with tom's billet intake all missing same piece.i am sure these people are just as upset as i am.a year or so tom sent me a injection molded plastic replica of this part so i could get all my tubes and engine mocked up. i don't know the machining process but nothing can take 2 1/2 years and not be completed.and even if this last piece wasn't designed 2 1/2 years ago i had the prototype well over a year ago.what do you think is going on? he doesn't have the money to finish this part?nobody can make this out of billet aluminum? i need some answers.

also who could i contact about getting someone to make a part similar to this?any help would be appreciated.once again my car is held up again for 2 months,fabricator is getting tired of my car sitting in his corner not getting done or him making money.i am ready to cut my losses and get rid of my car and not be aggravated any more.
thanks greg

[gmjj13]

i understand your frustration. i've been waiting on a PS pump for about 6 months now. getting a bit tired of no responses or pump as well. it sucks when you have to wait on one thing to get the rest of your project going...good luck.

[Ron.in.SoCal]

Greg - I hear your frustration. In your build thread I said you have the sweetest 'velle I've ever seen. Don't give up on it!

Take the part to either a local custom shop and ask them for a resource to CNC it. You could also go to a local metal supply house and they could put you onto a machine shop to make the part.

Maybe ask Tom if he'd like you to make a few extras (at a profit) to pay for your aggrevation...

Let us know how it turns out.

[FirstGenZq8]

what is PT.com's process/procedure when it comes to handling deadbeat vendors?

[speedshftr]

when your buying there answering phones and emails on sundays ect.when it comes to delivering you can hear crickets chirping from the silence.this is about no vender in particular.


didnt a group buy go down on neslon racing engines a while back here or lat g.?there were pics of updates then i cant remember of seeing any finished posts.id love to see one.he does build some bad ass engines.those huge cubed all alluminum engines are insane.

[elitecustombody]

Greg, please don't give up, just find a local shop who can make the part, do you still have the plastic injected copy?I have a customer that's working for his family business, he said they just bought some high tech 5-axis CNC machine, he tells me they can cut just about any shape out of steel,billet,wood,foam,plastic,e.t.c. So if there is a machine like that in no-name town Jacksonville Florida, I'm sure you can find someone in your neck of the woods. It can't be that hard,I've also seen local guys with no shop or high dollar equipment making some amazing pieces,so don't give up, find someone else,

Stefan

[killer67]

Greg, please don't give up, just find a local shop who can make the part, do you still have the plastic injected copy?I have a customer that's working for his family business, he said they just bought some high tech 5-axis CNC machine, he tells me they can cut just about any shape out of steel,billet,wood,foam,plastic,e.t.c. So if there is a machine like that in no-name town Jacksonville Florida, I'm sure you can find someone in your neck of the woods. It can't be that hard,I've also seen local guys with no shop or high dollar equipment making some amazing pieces,so don't give up, find someone else,

Stefan

Stefan,

What is the name of that machine shop you're talking about in Jax? Didn't know about it.

[Memphis]

2 and half years? Sounds like he needs to be working more instead of filming videos to put up on Youtube.

[elitecustombody]

Stefan,

What is the name of that machine shop you're talking about in Jax? Didn't know about it.

It's not a machine shop,I'd have to call the guy to get the name of the business,I don't think they deal much with public, I'd have to find out

Stefan

[Payton King]

Nick Williams throttle bodies for LS motors can make it for you. He has a custom shop and so does his dad. I can get you his information if you like.

[Bigblue73]

Don't give up on it. What about making the snout out of stainless steel and electro-polishing. Just an alternative. If you have the example of the product....it can be reproduced. Just a thought.

[Memphis]

It looks like his email works if you want to buy something from him. It is really disappointing that he is outright ignoring you.

[Memphis]

Having any luck getting your parts? I hope he makes this right for you.

[LateNight72]

Greg,

Sent you a PM. Let me know...

-Todd

[ChassisPro]

Greg, Please don't give up. It sounds like you have a really nice car coming together. I'm sure if you have a prototype then you could get someone to replicate it. Maybe it can even be cast???

Scott

[Charley Lillard]

It's been almost a month since we heard from you. Are you having any luck ?

[Mr.VENGEANCE]

damn... thats some old shizz

[Charley Lillard]

Have you gotten your part yet ? Can you post a picture of the mock up part ? If there are enough guys sitting in the same boat you are I can probably get it made.

[seekins]

Greg, I dont post much but i have been here for a while. I own a CNC manufacturing place and would be happy to help you get your car done. I have a very sophisticated shop and i can build about anything you can dream up. I built parts for jakes rod shop and a few others. If you have parts that need connected i can work with that or we can start with a simple as a napkin sketch.

I am in the process of building a 68 and i have been waiting for parts that are a year overdue and feel your pain. Luckily i have been in contact with them and they have good C/S, i am willing to wait and i know he will come thru.

seriously, look me up. www.seekinsprecision.com (hope this isnt against the rules, if it is mods can delete the link) I will send you a Pm too.

Lets get your ride back in the build groove....

[Rickerbucks]

I wonder how this ended