Unlimited Products in CA -- Help

[syborg tt]

Okay I need some help here.

Last year a very good friend of mine bought a deck lid for a 1st gen camaro.

Let's just say you wouldn't want to use it on your car. Without getting into specifics it less then poor quality.

Okay my very good friend picks up the phone and calls them and ask to return the deck lid.

Sure no problem send it back you pay the freight and in 60 to 90 day's we will return your money.

90 day's pass - no refund.

Pick up the phone - Call them

Reply - I'm sorry you need to call back on Friday as the girl that does refunds is out to lunch, on break, on another call, helping a customer, doing her nails, going to the bathroom, making out in the corner or doing whatever she's doing.

She's just not going to answer the phone.

However not to worry while your holding everyone in the shop will pick up the phone and ask, "Who are you holding for"?

My Friend Replys "Your book keeper and you just talked to me and i'm still holding for your acount/book keeper ( whom doesn't seem to exist )."

Oh i'm sorry that must have been someone else that picked up the phone. Let me see if i can find her. ( sure you will )

Now, my dear friend that has an "Iron Will", held for 3 hour just to see if someone would actully help.

Long story short - She never actually got to speak with anyone and after 1 year of trying they are going to give up and kiss there $500.00 good bye.

Now if this was the first time I heard this about this company and if I didn't have first hand experience with there poor quality and lack of customer service I wouldn't be writing what this.

So please if you are going to buy from them - just donate your money to Charity first as it won't go to waste.

[Restomod]

Did he use a credit card?? If so they may be able to help..

[syborg tt]

Did he use a credit card?? If so they may be able to help..

according to the credit card company - they shipped a deck lid, you got it, quality doesn't seem to matter.

[camcojb]

I replied on the other forum, but the quick notes are:

they sell crap
they don't care about their reputation

If you do a web search for unlimited products (or formerly unlimited fiberglass) you'll find many complaints, BBB ratings in the toilet, etc. They make crap, and then make it very hard to get a refund, hoping you just give up which is usually what happens. If they actually cared about their reputation then the internet and forums like this would be a great tool to get your friends problem straightened out, but they unfortunately do not seem to care one bit.

Jody

[CalSpeed]

according to the credit card company - they shipped a deck lid, you got it, quality doesn't seem to matter.

Call back to your credit card company, when you get to someone just directly tell them you want to file a dispute.

[trapin]

Man is this bringing back memories, and talk about a coincidence. I think these are the same guys I bought my fiberglass decklid from about 17 years ago. When I got it, it was the biggest peice of crap I had ever seen. I called them and they said I must have gotten a bad one. I sent it back (on my dime) and the one they sent back was even worse. When I tried to get a refund they said, "sorry, but we already replaced the decklid and your oppurtunity for a refund has passed." I actually still have it to this day. It's sitting outside between my shed and garage along with my factory base hood. It's the most pathetic piece of fiberglass craftsmanship I have ever seen in my life. The underside looks like it's made out of paper-mache.

[70bird]

Similar problem with these guys too! Not a quality issue, but a customer service (or lack thereof) problem.
Fortunately, I'm only out 30 bucks for a pair of hinge springs that don't work. I found hinge springs for my application from their website. Before ordering, I called them to confirm these would be correct. The receptionist who took my call (and my order) was obviously not familiar with their own inventory, and said she could only take my order based on part #. I asked to speak with someone who might tell me if these were correct. After waiting on hold for a while, The receptionist told me that no one was available to help me, period! And that I could send it back if it's wrong. Well, I took my chances and ordered. (my bad)
After getting the parts and seeing they weren't going to work, I called to make return arrangements. I paid the shipping to return and am now waiting for my refund. It's been about 6 weeks, we'll see.

[hotwheels]

I've heard a lot of less than happy experiences with them. I don't want to make that same mistake or get a bad reputation, which is why we are still working out the bugs on our carbon fiber deck lids. I'm hoping to go into production in a week or two on both our 1st and 2nd gen Camaro trunk lids. They should fit better than steel ones and be a heck of a lot lighter. I don't have a firm price yet, but expect them to be no more than $500 for the least expensive version. I will gladly refund someone's money if the part does not fit correctly. Here is a photo of our 2nd gen trunk lid prototype showing the fit.

Best, MaTT
ANVil

[syborg tt]

I would just call you credit card company now and say that they haven't issued you a credit.

Credit must me made withing 15 day's of receiving the product back.


Similar problem with these guys too! Not a quality issue, but a customer service (or lack thereof) problem.
Fortunately, I'm only out 30 bucks for a pair of hinge springs that don't work. I found hinge springs for my application from their website. Before ordering, I called them to confirm these would be correct. The receptionist who took my call (and my order) was obviously not familiar with their own inventory, and said she could only take my order based on part #. I asked to speak with someone who might tell me if these were correct. After waiting on hold for a while, The receptionist told me that no one was available to help me, period! And that I could send it back if it's wrong. Well, I took my chances and ordered. (my bad)
After getting the parts and seeing they weren't going to work, I called to make return arrangements. I paid the shipping to return and am now waiting for my refund. It's been about 6 weeks, we'll see.

[syborg tt]

Matt,

you and your company are one of the reasons that i own a 2nd gen camaro. I can't wait to start working on it and ordering parts from you.

Everyone should be as nice as you guys



I've heard a lot of less than happy experiences with them. I don't want to make that same mistake or get a bad reputation, which is why we are still working out the bugs on our carbon fiber deck lids. I'm hoping to go into production in a week or two on both our 1st and 2nd gen Camaro trunk lids. They should fit better than steel ones and be a heck of a lot lighter. I don't have a firm price yet, but expect them to be no more than $500 for the least expensive version. I will gladly refund someone's money if the part does not fit correctly. Here is a photo of our 2nd gen trunk lid prototype showing the fit.

Best, MaTT
ANVil

[MrQuick]

Fitment always sucks but hey its a race part. Not made for a show car and its not priced as to be.

There is plenty of documented problems but still people buy it.

I'll say it again... if you want a better/decent fit go with Harwood. Less time fitting.

[syborg tt]

Race product or not - If there junk doesn't even fit in the opening then it's still junk.

[syclonetommy]

Thanks Marty! I appreciate the post. My husband put me on the task of getting the money back. I get pretty persistent when someone owes us money…so here’s an update on how far I got on Friday….

First of all, you would not believe how many Fridays I’ve called them because they only do credits on Fridays and the only person, Carol, who does the credits, comes to work at 1:30. I called a few Fridays ago promptly at 1:30, Carol was on break for 10 minutes. I set a timer to call back in 10 minutes and Carol had left for the day!

The thing that really got me fired up on this previous Friday was after 3 phone calls in the a.m., I requested to hold for 15 minutes until Carol arrived to process my refund and was disconnected after 15 minutes. So I called back and asked for Carol who should have been there and was told that the office manager, Vicki, said that if I kept calling my refund would not be processed. To me, that’s pretty bold! So I asked to speak with Vicki and was put on hold and then told that Vicki was out to lunch. I’m sure she still is….

So finally after bombarding them with phone calls all Friday afternoon with the same questions…”Is the bookkeeper in?” and “Have you processed my refund?” And after being hung up on several times, I finally was told my refund was processed. HOWEVER, when I asked for the credit receipt to be faxed to me they said “no” and when I asked for the amount of the credit, the girl I spoke to said “I don’t know”. All I got was a ticket #, which I’m not sure what to do with!

I called the bank this morning and nothing yet!

This whole situation would have been easy on everyone if the refund was made when the part was received by them last year!!!!!

Susan

[syclonetommy]

Call back to your credit card company, when you get to someone just directly tell them you want to file a dispute.

I talked to our credit card company and the policy is to file within 60 days. We're well beyond that!

[David Pozzi]

File a complaint with the California Atty General's office.
I'd give them a call and see what agency would be the best to deal with. The Bureau of Automotive Repair is very good in California, however they probably don't have jurisdiction over a fiberglass shop that just sells parts.
http://www.dca.ca.gov/consumer/cic/index.shtml

[trapin]

If all else fails and you end up skunked I would take my cause to the internet and smear these scumbags up and down on every automotive message board out there. The internet is a great tool for ridding this industry of dishonest vendors and it most CERTAINLY should be used without thinking twice. It helps all of us.

[StRacerDuke]

Yup, this would be exactly what I would suggest too. Call your AG's office and file a fraud case then sit back and let your tax dollars do the work.


File a complaint with the California Atty General's office.
I'd give them a call and see what agency would be the best to deal with. The Bureau of Automotive Repair is very good in California, however they probably don't have jurisdiction over a fiberglass shop that just sells parts.
http://www.dca.ca.gov/consumer/cic/index.shtml

[Lowend]

There is an implied warranty of merchantability in CA. It basically means there is an automatic 90 day warranty on everything.

If your friend has documentation for his shipping back to Unlimited *******s the Credit Card company will do a chargeback