VictorT
05-17-2006, 12:45 PM
As a representative to Precision Brakes Company, I have been instructed to post this letter to all valued members on Pro Touring.
May 15, 2006
The world of the automotive aftermarket is an exciting, fast paced market place. Businesses come and go with astonishing speed. Although Precision Brakes Company may seem to be a newcomer to the scene, many of our key people have been in the industry for years.
Since Precision Brakes company was established in 2001, it has nearly doubled in size EVERY YEAR.
The overwhelming interest in our products in recent months has resulted in unprecedented numbers of new customers. This has made it challenging to predict seasonal workloads and manage our stock and inventory.
Needless to say, we were not prepared for the volume of orders we now have.
To make matters worse, several of our existing suppliers have found it almost impossible to keep up with us at all. Finding and adjusting to the schedules of new suppliers does not often come without a few hiccups, and we’ve had our share.
And when you add various personnel changes to that, it makes a potent recipe for disaster.
There is no excuse, however, for not keeping the customer in the loop regarding the status of his/her order. In this I feel that we have let some of our customers down.
So what is the solution? We have hired new customer service staff to improve our communication lines with our customers, and we have found some excellent new suppliers that will help us deliver better quality parts faster. We are confident that most of the kinks in our supply chain have been sorted out, and there are new structures in place that will move your orders through our system quicker and with more accuracy than ever before.
We remain committed to you, our current customers and potential customers. We appreciate your candor and eagerly await the opportunity to show you how great it can be to do business with Precision Brakes Company.
Sincerely
Sara McGoodwin
General Manager
Precision Brakes Company
May 15, 2006
The world of the automotive aftermarket is an exciting, fast paced market place. Businesses come and go with astonishing speed. Although Precision Brakes Company may seem to be a newcomer to the scene, many of our key people have been in the industry for years.
Since Precision Brakes company was established in 2001, it has nearly doubled in size EVERY YEAR.
The overwhelming interest in our products in recent months has resulted in unprecedented numbers of new customers. This has made it challenging to predict seasonal workloads and manage our stock and inventory.
Needless to say, we were not prepared for the volume of orders we now have.
To make matters worse, several of our existing suppliers have found it almost impossible to keep up with us at all. Finding and adjusting to the schedules of new suppliers does not often come without a few hiccups, and we’ve had our share.
And when you add various personnel changes to that, it makes a potent recipe for disaster.
There is no excuse, however, for not keeping the customer in the loop regarding the status of his/her order. In this I feel that we have let some of our customers down.
So what is the solution? We have hired new customer service staff to improve our communication lines with our customers, and we have found some excellent new suppliers that will help us deliver better quality parts faster. We are confident that most of the kinks in our supply chain have been sorted out, and there are new structures in place that will move your orders through our system quicker and with more accuracy than ever before.
We remain committed to you, our current customers and potential customers. We appreciate your candor and eagerly await the opportunity to show you how great it can be to do business with Precision Brakes Company.
Sincerely
Sara McGoodwin
General Manager
Precision Brakes Company