I might be done with Summit Racing

[JustJohn]

Had 1 too many issues at this point.

I’ve gotten damaged, previously installed parts from them a couple of times and then this last one was a body mount bushing kit that didn’t fit. They decided not to take it back for refund or exchange. Granted, I was outside the return policy window but their information and Prothane’s information said it would fit. Both have since changed their application info and I’m stuck with the parts.

It’s like $130 which won’t break me but I’ve spent thousands with these people and I just don’t appreciate the lack of accountability. The service rep I spoke to sounded like I woke him up from a nap and was polite but not helpful.

There are other vendors out there that won’t cost me any more money to use.

[ZZ430]

That probably has happened to most of us at one time or another.

I just look at it as more swap meet material. In the end it's not a total loss.

[Samckitt]

Order the right part that fits & return the parts that dont fit within the return period.

[68Formula]

Their information is only going to be as good whoever their part source is. Was it past the 180 days? They'll take it back after 90days but then you have to pay a 15% restocking fee.

[JustJohn]

Order the right part that fits & return the parts that dont fit within the return period.

In this case it was a back order part and I needed to set the car back on the frame. The paint shop discovered the Prothane parts don't fit. All I had was the vendor information (which has since been pulled).

Thanks for sage advice.

[Rod]

many shops like my own do not charge more then summit... and often I have sales I pass on... just had some crazy MOMO wheels on sale for 99 bucks each.. i know summit didn't pass on the sale to customers

[JustJohn]

many shops like my own do not charge more then summit... and often I have sales I pass on... just had some crazy MOMO wheels on sale for 99 bucks each.. i know summit didn't pass on the sale to customers

I've learned that over the last while. The only real thing Summit has going is the size of their catalog. Been using smaller vendors or direct mfr for the big purchases lately.

[Chevy@1956]

I've always had very good success with Summit Racing. Mind you not perfect, I like the fact they have a warehouse in Sparks Nv.

[dhutton]

Summit seems to have been taken over by the bean counters. I use them because I can see if it is in stock and usually get my parts the next day.

For big ticket items I use MCB. Their customer service is first rate.

Don

[dontlifttoshift]

That probably has happened to most of us at one time or another.

I just look at it as more swap meet material. In the end it's not a total loss.



I just look at it as more swap meet material. In the end it's not a total loss.



No one will notice if I just copy pasta and then I will sneak some spam into the post I quoted.

[BonzoHansen]

A slick move lol
No one will notice if I just copy pasta and then I will sneak some spam into the post I quoted.

[cornfedbill]

I used to have their phone number memorized. The guys on the phone were real car guys and would offer advice. Now they are more of a catalog warehouse. They have lots of stuff and fair prices. I mostly use them for OEM replacement parts now.

If I need specialty stuff, I work with smaller firms that are more expert in their products.

They have changed a lot over the years. However, I have not had a bad experience with them. They always send me what I order. I've never received used or open parts.

[Vimes]

No one will notice if I just copy pasta and then I will sneak some spam into the post I quoted.


Mmmm...
https://static1.pt-content.com/images/pt/2023/09/Spamghetti3jpgresize6002C400ssl1-1.jpg

I got Summit to stop with the Captchas every time you search their site. I complained to them with an email, then spent a year sending them emails showing parts I ordered from their competitors because of the Captchas on every Summit and stated that I would have bought from them but I was tired of them wanting me to do a Captcha every time I searched their site for parts. Was it me? Probably not really, but I like to think so.

[srode]

I order from Summit when they have a hard to find part and / or I need a part quickly. I can normally get a part the next day if its in their closest location. They aren't very competitive price wise but I have found there service to be great. Last year I ordered the wrong part by mistake (for a 68 instead of a 69 Camaro) and they sent me a return label and shipped the correct part that was a bit more expensive and only charged for the return shipping not the price difference.

[camuchi]

Built a 351W for my Sons 88 F150 @2020 and used a crane cam, and other parts from summit and sone from other vendors for the build . Cam (hydraulic) lost a lobe after about 200 miles and circulated metal through the new engine.
Summit couldn’t have been better to us. Not only stood up for the failed part but supplied everything else that could have suffered damage because of it. New pistons/rings ,timing set, oil pump, crankshaft , rod/main bearings , gasket set , everything. I couldn’t believe it.

The best customer service I have ever experienced anywhere -ever !

[WinkyNurdo]

I couldn’t of rebuilt my small-block 350 without them. Even had the right engine mounts. Just be careful of Summit branded parts.

[TT302Z28]

You need to escallate a few levels before you get to someone who can actually make a decision. I would suggest asking politely to soeak to the next person up ans see where it goes.

i buy a ton if stuff from them and they are usually great. I have had a situation that I had to do the above and they thanked me for:it.

all else fails, try callinf Prothane.

[Jk918]

I've ordered a bunch from them over the years, usually will beat a price when I present them. Like that they have a rewards program. Only thing I've had an issue with was, I had a few gift cards that were a few years old and they said they were expired, I said they don't have an expiration date on them, had to make my case with the manager saying gift cards should never expire or put an expiration date on them to inform people, otherwise your just stealing from people.
I should have went to the BBB with it, to prevent it from happening to others.

[Elbert]

I've ordered a bunch from them over the years, usually will beat a price when I present them. Like that they have a rewards program. Only thing I've had an issue with was, I had a few gift cards that were a few years old and they said they were expired, I said they don't have an expiration date on them, had to make my case with the manager saying gift cards should never expire or put an expiration date on them to inform people, otherwise your just stealing from people.
I should have went to the BBB with it, to prevent it from happening to others.

Too bad to hear about the gift cards expiry.

[Steve68]

They've changed, like whats been said its catalog sales now, phones are useless, I used to call at 2-3AM and get a car guy and order all my parts and get some good recommendations, good people to deal with,

ordered rings for my GT 5.0 catalog said they'd fit, nope, bought new, gave the others to my friends machine shop,

[dhutton]

I still use Summit because Jegs has gone completely to crap since they were bought out. They really don’t give a damn about customer service anymore. It’s a shame what has happened to them. They routinely ship the wrong parts and then make it nearly impossible to return them.

[dhutton]

I still use Summit because Jegs has gone completely to crap since they were bought out. They really don’t give a damn about customer service anymore. It’s a shame what has happened to them. They routinely ship the wrong parts and then make it nearly impossible to return them.
Looks like I jinxed myself. Summit has taken to putting my parts in the US mail. Takes five days to travel 50 miles instead of overnight with UPS. I think I need to start using other vendors if that is the kind of service they are going to deliver.

Don

[Steve68]

Looks like I jinxed myself. Summit has taken to putting my parts in the US mail. Takes five days to travel 50 miles instead of overnight with UPS. I think I need to start using other vendors if that is the kind of service they are going to deliver.

Don


Don, you can have Summit use UPS instead of the government run piece of crap, you just have to tell them, and Yes 5-7 days to go from Georgia to Florida, told them I could of drove there and been back,

USPS is real trouble, talked to my carrier, and she said its just not in Florida its everywhere, nothing moves it just sits, USPS should be for letters ONLY...... Useless...

[Vimes]

Looks like Summit is back to their "waa you might be a robot trying to steal copies of our page so you can't look unless you prove you're a people" ways, so I am done with them. I don't care if they do have robots looking at their page, maybe robots want to go fast too. Jegs has never had this problem, so off I go to their site from now on.