Frustrated with TCI Engineering. Advise?

[justin51986]

Hello all, I have a 67 mustang with a TCI suspension under it. On the rear, I have their original 3-link, and am trying to modify it to work with my DSE mini-tubs. I recently noticed that they came out with a Mini-tub version of the 3 link. After downloading the instructions for it, I noticed a lot of the suspension is the same (they use the same pictures for a large majority of the instructions), and just a few brackets are different. I called them up and talked to a guy that really sounded like I was annoying him. I asked if I could just buy all the brackets that make the kit different than mine, and he told me it can't be done and I needed to just sell my kit and buy a whole new 3-link from them. I am working on a very tight budget (trying to buy more land and build a house) and cant afford to take a hit on my setup and buy a whole new one. I got to thinking, if someone has a wreck that damaged some of their suspension, will TCI not sell them parts? Will they have to buy a whole new kit?

I guess what I am trying to find out on here is, are there any TCI dealers on here that can get me components?

[absintheisfun]

Why not call back and see if you can get someone else? Maybe tell them you have the new kit, but damaged some components?

[justin51986]

Why not call back and see if you can get someone else? Maybe tell them you have the new kit, but damaged some components?

I would ask for someone else, but this is the feeling i have gotten every time I have ever called. They haven't given me a great impression ever when it comes to "after sales".

As for the latter, I have considered it, but i guess i'm just too honest.

[dhutton]

My guess is they build parts per kit so they don’t have extra brackets laying around in inventory.

Their sales system is likely also not set up with the brackets as a sellable item. There really isn’t any need for it.

Don

[130fe]

Check your PM.

[justin51986]

Check your PM.


Checked it. I tried to reply and say thanks, but it said your inbox was full.

[Tsaints1115]

he told me it can't be done and I needed to just sell my kit and buy a whole new 3-link from them.

The reply to a statement like that is that you WILL buy a whole new kit but not a TCI.

Standing behind a product is everything.

[justin51986]

The reply to a statement like that is that you WILL buy a whole new kit but not a TCI.

Standing behind a product is everything.


Yeah, I cant tell you how many times I have considered yanking all this TCI stuff off there and buying MTF suspension. If I could afford it, I would do it in a heartbeat.