AU Doc
03-23-2017, 06:57 AM
Just need to vent,
The Cliff's Notes Version:
I called for details on a T56 adapter kit.
I sent pictures to verify my transmission.
They took my order over the phone.
They entered the order for the wrong kit.
I called to correct the next morning when I looked at the order confirmation.
I was assured they would handle it personally, and make sure the correct parts were shipped.
Had to contact them again to remind them they overcharged me, since they entered the order for the wrong kit.
They still sent the wrong parts.
When I got the kit, I called back to have it corrected.
They told me they'd send the correct part (just the pilot bearing and correct instructions) with a return label.
A week later and no responses to two emails asking for an update.
I call back and find out their shipping department hasn't heard anything about it.
I'm told they'll get the bearing out ASAP.
They call back a little later and tell me they won't do that. I have to send the parts back first.
I actually don't have a problem with that, what bothers me is the number of small issues I've had with a relatively simple order, and the fact that it's taken two weeks to clear it up. I get the impression they are not a well organized group, and I'm not sure I'd be comfortable with an order for anything significant.
The long version:
I called their Tech Support line to get the details on some parts I needed (viper T56 to SBC adapter plate kit). They were helpful, I sent them pictures of my transmission to verify what I had, and I placed my order with the person I spoke with after they mentioned they were paid on commission. The next day when I took a closer look at my order confirmation, I noticed it had the wrong part number listed, and was for a more expensive kit. They placed the order for the LS T56 adapter kit instead of the viper kit, which has a few different parts, one of which is a different pilot bearing. I called back and got the same person I spoke with, after pointing out the different part numbers, I was told he would personally go out and speak with the shipping manager to make sure I got the correct parts in my shipment. I specifically pointed out the pilot bearing, and was again reassured he'd make sure it was in there.
Two days later - as I remember it - I notice I was still charged for the more expensive kit, and have to call back to have it corrected. When I got the parts, i found that they had STILL sent MOST of the wrong kit. The wrong instructions and the wrong pilot bearing. I called back, verified I had the wrong part number for the pilot bearing, and was told they'd send out the correct part with a shipping label to send back the one I have.
Another week goes by with no response to two requests for an update. I call back today to find out the status and I'm told the shipping department hasn't heard anything about it. They'll get the parts out with the return label ASAP. A little later and I get a call where I'm told they can't do that. I'll either need to buy the correct part, and send in the one i have, or they'll send me the shipping label and I'll have to send in my part before they'll ship me the correct bearing. That's where I finally lost my patience.
Again, this is not really that big of a deal, but the number of errors and apparent miscommunications that have occurred for this to get drug out for two weeks is frustrating. If I had just ordered the thing online, I doubt I would have had any trouble.
Well, rant over :)
The Cliff's Notes Version:
I called for details on a T56 adapter kit.
I sent pictures to verify my transmission.
They took my order over the phone.
They entered the order for the wrong kit.
I called to correct the next morning when I looked at the order confirmation.
I was assured they would handle it personally, and make sure the correct parts were shipped.
Had to contact them again to remind them they overcharged me, since they entered the order for the wrong kit.
They still sent the wrong parts.
When I got the kit, I called back to have it corrected.
They told me they'd send the correct part (just the pilot bearing and correct instructions) with a return label.
A week later and no responses to two emails asking for an update.
I call back and find out their shipping department hasn't heard anything about it.
I'm told they'll get the bearing out ASAP.
They call back a little later and tell me they won't do that. I have to send the parts back first.
I actually don't have a problem with that, what bothers me is the number of small issues I've had with a relatively simple order, and the fact that it's taken two weeks to clear it up. I get the impression they are not a well organized group, and I'm not sure I'd be comfortable with an order for anything significant.
The long version:
I called their Tech Support line to get the details on some parts I needed (viper T56 to SBC adapter plate kit). They were helpful, I sent them pictures of my transmission to verify what I had, and I placed my order with the person I spoke with after they mentioned they were paid on commission. The next day when I took a closer look at my order confirmation, I noticed it had the wrong part number listed, and was for a more expensive kit. They placed the order for the LS T56 adapter kit instead of the viper kit, which has a few different parts, one of which is a different pilot bearing. I called back and got the same person I spoke with, after pointing out the different part numbers, I was told he would personally go out and speak with the shipping manager to make sure I got the correct parts in my shipment. I specifically pointed out the pilot bearing, and was again reassured he'd make sure it was in there.
Two days later - as I remember it - I notice I was still charged for the more expensive kit, and have to call back to have it corrected. When I got the parts, i found that they had STILL sent MOST of the wrong kit. The wrong instructions and the wrong pilot bearing. I called back, verified I had the wrong part number for the pilot bearing, and was told they'd send out the correct part with a shipping label to send back the one I have.
Another week goes by with no response to two requests for an update. I call back today to find out the status and I'm told the shipping department hasn't heard anything about it. They'll get the parts out with the return label ASAP. A little later and I get a call where I'm told they can't do that. I'll either need to buy the correct part, and send in the one i have, or they'll send me the shipping label and I'll have to send in my part before they'll ship me the correct bearing. That's where I finally lost my patience.
Again, this is not really that big of a deal, but the number of errors and apparent miscommunications that have occurred for this to get drug out for two weeks is frustrating. If I had just ordered the thing online, I doubt I would have had any trouble.
Well, rant over :)