Does this seem shady?

[EODtech]

Hey guys I am having some problems with my truck and would like to see what you think.

The truck is a 2015 GMC Sierra 1500 Denali. It is currently at the dealership for repair. I took the truck in for a sunroof leak on August 9. They diagnosed it as a bad seal and ordered a seal and new head liner, but had me drive it home. The leak was causing electrical problems so I parked the truck in my garage and carpooled to work. The parts arrived at the dealership and I brought the truck in on the 15th. They tell it will be done Tuesday at the latest, which is the next day. Wednesday comes and I haven't heard from them so I call. They won't answer my questions at first then tell me it'll be done the next day. Well come to find out on the 18th they misdiagnosed and it needs a whole new sunroof assembly. Guess what? GM doesn't have one in stock and will let me know by close of business the next day when they can get one. That doesn't happen either. So today, August 22, they call me at 1130 to say it won't be in stock until September 8.

So at this point I am pretty annoyed of driving 6 cylinder work truck when I bought a brand new Denali. My truck spent 28 days last year in the shop for transmission problems and another week for the steering wheel heater going on the fritz and making it almost untouchable. The rep and I decide that the buy back program is reasonable next step since my truck is breaking so often. She calls and the DMA denies the claim. My response at 1230 is fine the truck will meet the Arizona lemon law requirements when the part arrives. Magically at 1300 the dealership service manager deems that a different part will work. I think it is convenient timing that when they can not get the correct part for weeks and have no other option the word lemon comes out they find something else that works.

What do you guys think? My truck will be down for at least 3.5 weeks before they can install this substitute part. Putting it out of service for almost 9 weeks in 20 months of ownership. Not to mention they have not fixed my seat issues. Should I seek legal counsel? Am I out of line? Cooperate GM just tells me to talk to the dealerships customer service rep, who just happens to be the service manager calling the shots for my repairs.


Thanks,
-Joe H.

[andrewb70]

Call a lawyer...

Andrew

[GTOtzel]

Agreed, Lawyer up...

[EODtech]

Thanks, I wanted to make sure I wasn't over reacting. I talked to a former gm mechanic and he implied a new seal is more pliable and will hide the warped frame for a bit. This gets the truck out of lemon law territory until the correct part is available

[CampbellshotrodsAZ]

Bummer. Just curious, were the transmission issues the hard shifting, and just general bad behavior? I've been following that for awhile now, and it appears that it hasn't been resolved yet.

[vintageracer]

Tell em to FIX IT PROPERLY with the COMPLETE sunroof assembly as diagnosed as NOW you will accept no more shortcuts.

Also tell them you NOW want a Denali "loaner vehicle" to replace the crappy 6 cylinder truck they gave you at the start of this diagnosis fiasco!

Tell them you bought a Denali and you NOW DEMAND A DENALI!

Tell them you be at the dealership later this afternoon to pickup your Denali "Loaner Vehicle" and return the crappy 6 cylinder loaner work truck they gave you. Do not accept NO for an answer and show up at the dealer as you say you will regardless of their line of BS.

That will get em stirred up FAST!!!

Forget talking to the service manager and start talking to the GM zone representative EXCLUSIVELY. The service manager is doing EVERYTHING he can to keep this vehicle from the Lemon Law as it goes against his performance review and the dealer's performance statistics for the model year.

[vintageracer]

By the way when you arrive at the dealership this afternoon make ABSOLUTELY SURE YOU STAY IN THE NEW CAR SALES SHOWROOM of the dealership to discuss this Lemon Truck issue. Tell the service manager or whoever wants to talk to you to come to you on the new vehicle sales floor. Under no circumstance do you leave the new car sales floor no matter what they tell you.

The LAST thing they want is an irate customer on their new car sales floor and they will do EVERYTHING they can to get you out of there and to the back of the dealership where no other customers can hear all about your problems with your new Denali and the poor service your received from this dealer. The service manager will say he has to show you something on the truck. Say FINE! Bring to truck to ME up front to the new car showroom along with my new "Denali Loaner Vehicle"!

Stand your ground. Do not go into a office off the side of the showroom or anywhere else. Plant your A$$ in the MIDDLE showroom floor!

You spent the money so NOW you set the terms of the discussion!!!

The dealership showroom is the LAST place the dealer and service manager wants to discuss this issue with you.

You can bet your A$$ their tone and demeanor concerning their conversation and approach to handling this issue will change one way or the other!

Either way you don't care as you are tired of the BS and now you are in charge and setting the terms and conditions of the discussion!

[vintageracer]

After having all the FUN I outlined above you can then "Lawyer Up" if you need to.

[EODtech]

I'll have to try that tomorrow. They are closed for the day. I did speak to an attorney and he said the truck meets Arizona lemon law requirements. I told the dealership about it and they are trying to get it bought back

[EODtech]

Tell em to FIX IT PROPERLY with the COMPLETE sunroof assembly as diagnosed as NOW you will accept no more shortcuts.

Also tell them you NOW want a Denali "loaner vehicle" to replace the crappy 6 cylinder truck they gave you at the start of this diagnosis fiasco!

Tell them you bought a Denali and you NOW DEMAND A DENALI!

Tell them you be at the dealership later this afternoon to pickup your Denali "Loaner Vehicle" and return the crappy 6 cylinder loaner work truck they gave you. Do not accept NO for an answer and show up at the dealer as you say you will regardless of their line of BS.

That will get em stirred up FAST!!!

Forget talking to the service manager and start talking to the GM zone representative EXCLUSIVELY. The service manager is doing EVERYTHING he can to keep this vehicle from the Lemon Law as it goes against his performance review and the dealer's performance statistics for the model year.

It's funny you said something about it being public because her office is in the back corner. And the dealership here doesn't have any denali's

[EODtech]

Bummer. Just curious, were the transmission issues the hard shifting, and just general bad behavior? I've been following that for awhile now, and it appears that it hasn't been resolved yet.

Leaving a stop light it would get confused. Sometimes it would start in second or third the slam back into first. It would do it so hard it would shake the whole drive train

[GTOtzel]

It is a shame that we need to get lawyers involved so much these days, but people will push you aside with band-aid fixes and in most cases the customer will take it.
It is almost humorous how people act differently when an attorney contacts them. My sister in law is a lawyer and when she steps in everyone gets a lot more polite and things seem to magically...clear up in a lot of circumstances.
IMHO if you were told up-front how long it would realistically take and were given an equivalent loaner than you could be expected to have patience, but you seem to be getting a pile of BS...Don't forget your boots on the next trip to the Stealership...

[EODtech]

I agree. A two day fix turned into at least two weeks. I don't have it back still. It's actually been broken for over three weeks. I stopped driving it because the interior lights flashed with the blinkers.

[EODtech]

The BBB report I made may have gotten me some progress

[minendrews68]

That's such bull. It's a bad one, man up and either fix it right or buy it back. ARE you listening GM?

[CampbellshotrodsAZ]

That's such bull. It's a bad one, man up and either fix it right or buy it back. ARE you listening GM?

Unfortunately they aren't. Between reading about the transmission and vibration issues, and more importantly their response over 2 years ago, I decided to stray and make buy a Ram as my new driver, and first new truck. 26k miles, and it's been flawless.

[EODtech]

It is frustrating. I'm hoping to get my truck back tomorrow.I would have had it yesterday but they damaged the glove box and are waiting on a new one. 24 days without it this time

[EODtech]

Here's some icing for the cake.

I called Monday and asked to wait for the frame and fix it properly. I talked to the dealership I bought it from and they were worried just replacing the seal would enable it to leak again down the road. They said the frame could be warped from the heat in Yuma. It gets over 120 degrees here. Over 110 for 3 months in the year.

Tuesday the service manager calls and said the frame arrived early and it would be done on Thursday. I asked her to save the part for me to verify replacement. It sounded fishy to me because the part wasn't scheduled for delivery until September 8. Her response, no problem we save all warranty parts that are replaced.

Friday they call me to let me know the truck is done. I pick the truck up and ask to see the part. The guys whips out the old seal. I ask about the frame and he let's me know they reused the old one.

So the service manager lied to me about the frame being sent and installed just to appease me. She could have said they were trying the seal or just waited like I asked. Lying to me is worst option in my opinion. Now I have no faith in them.

[vintageracer]

You should have left your truck there and told them to fix it with the frame as agreed, call you when the repair is done properly and drove off in their loaner truck.

[EODtech]

I'd rather have my truck while my attorney processes the Lemon Law paper work

[raustinss]

Sorry but having worked at a dealership and selling cars I have to ask ...maybe I missed it but when you said how long it wasn't on the road why didn't you say for example when there's a problem with the wheel heater.... Fine pull the fuse and I'll drive it until the part comes in ...etc etc obviously not totally possible with the sunroof but still I'd do all I could to drive my own while awaiting Parts

[EODtech]

It was only down 3 days for the steering wheel. Most of the problems have been either getting parts or technicians not being able to diagnose it. It took five trips to the dealership for them to verify the transmission problems, then three attempts to fix it. I get they were trying the easiest solutions first, but that should not be my problem when I spent over 50k on a truck. The new steering wheel took two weeks to arrive and I drove it the way it was until they got it

[raustinss]

OK gotcha... makes sense ...sorta lol I'd still be livid if I were you

[EODtech]

If you saw the service records it would make more sense. ☺ For example once the local dealership, which is chevy (I had to drive an hour to buy a GMC) realized it needed a new transmission they couldn't do it because their only trans mechanic was away. After it sat for a while I asked for an update and found that out. I had to talk the GMC dealer into towing it to them and fixing it. According to them the towing was out of their pocket.

[EODtech]

Well my lawyer got me a pretty good deal.

[memphisraines]

And that was, don't leave us in suspense and not elaborate lol.