badazz81z28
11-25-2013, 05:03 PM
Short story, I needed to purchase front C6 caliper pins and was having a hard time sourcing two sets local, so I opted to by GM/Delco brand from Rock-Auto.com.
I got one set and opened it up, clear small bag, Yellow Zinc coated pins and "10.9" hardware. Just like OEM...fantastic!
The second set, in a large dirty bag, some strange part# on it, the pins are not zinc'd and contained lowest grade (no marking) hardware. I contacted Rock-Auto explaining the situation in great detail with photos. It appears someone ordered the set previously and sent Rock-Auto back there junk for a nice refund. Rock-Auto refused to send me another set and thought they were doing me a favor to allow me to send them back on my dime for a refund. It took me nearly a week of back and forth conversation for them to do nothing for me.
Rock-Auto....Customer Service....Fail!
I got one set and opened it up, clear small bag, Yellow Zinc coated pins and "10.9" hardware. Just like OEM...fantastic!
The second set, in a large dirty bag, some strange part# on it, the pins are not zinc'd and contained lowest grade (no marking) hardware. I contacted Rock-Auto explaining the situation in great detail with photos. It appears someone ordered the set previously and sent Rock-Auto back there junk for a nice refund. Rock-Auto refused to send me another set and thought they were doing me a favor to allow me to send them back on my dime for a refund. It took me nearly a week of back and forth conversation for them to do nothing for me.
Rock-Auto....Customer Service....Fail!