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03-05-2012 #1New to Pro-Touring
- Join Date
- Sep 2007
- Posts
- 8
Bad experience with ProTouring Fbody.com
Oh well, I bought all the good will people were heaping on Dave and did not look into the comments on his customer service.
I ordered subframe connectors, solid body mounts, G brace, rear sway bar, and comp kit for all springs and aj shocks to the tune of $1687 on 2/7/12 or 2/9/12. He told me at the time he had all the parts in stock except the rear springs. He would not have them in until 2/20/12. I was not in a hurry at that point so I said just ship them all at once. Real nice guy, very informative.
I call back on about 2/21. He says the G braces are out for powder coating and he is still waiting on the rear springs. I say no problem, but he assures me I should start seeing parts with in a week.
I called again about a week later and he tells me the same story, but I would receive parts by last Friday 3/2/2012. I get shipping notification from UPS whenever something is shipped to me. Dave tells me he ships vis UPS.
Well now I am upset. I call and leave a message that if he can't get my parts or give me a firm ship date than we need to talk about a refund.
Well today 3/5/12 I called again and left a message that if can't return my calls I will charge back my CC. Apparently he has no intentions of returning my calls or standing behind his order. I will never do business with him again and I suggest others do the same.
I own a small business and this is an issue. I will probably also report him to the better business bureau as well for leading me on.
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03-05-2012 #2New to Pro-Touring
- Join Date
- Sep 2007
- Posts
- 8
Moderators thanks for moving this thread to the appropriate section.
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03-06-2012 #3New to Pro-Touring
- Join Date
- Sep 2007
- Posts
- 8
Update...
I call Dave again today 3/6/12 at about 2:30pm. He answers to my surprise. I am cordial and ask where my parts are. He said they will or have been shipped today. I am amazed, but skeptical. I ask if the rear leafs are in, G-brace, etc... He says wait a minute...the rear sway bar is on it's way to me. The supplier said they shipped it last Tuesday and I am still waiting on the G-brace to come back from powdercoating.
You should have those pieces soon. I say, "Dave a need a better idea than that." He replies with he will have the remainder of my parts by friday and I will have them by the following friday. I say did you ship UPS, he says no, FedEx. That is not what he said originally.
He then tells me he left me a voicemail this morning. I do not have any messages on my cell. That is the contact number I have repeatedly left for him, but when I got home there was a call from him on my house phone.
He also informed me that there were packages at my house and they will trickle in all week.
When I got home my rear leaf springs and sub frame connectors are here.
I will continue to update this thread as the pieces arrive. There is not any hardware with the rear leaf springs so I will see what comes tomorrow.
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03-07-2012 #4New to Pro-Touring
- Join Date
- Sep 2007
- Posts
- 8
Update....
3/7/12 FedEx delivered a box today. The front springs, nothing else.
I have:
F springs
R springs
Subframe connectors
I need: (I was told it was all shipped)
Body bushings
hardware for R springs
shocks
F swaybar brace
I need: (told it would be delivered by 3/16/12)
Rear sway bar and mounts that weld to frame
G brace
On the shipping label it says it was all shipped as of Friday 3/2/12, but why is it arriving on separate dates? That is not how FedEx does business.
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03-07-2012 #5